Hong Kong House & Lounge

I have been a customer here for a few years. I haven’t always had bad experiences but the experiences have gone way downhill.
Last night, two of my friends and I decided we wanted to go out and have chinese. We drove to Hong Kong, saw their open sign on and parked. We walked in at 9:26pm, and got refused service — we would only receive service if we ordered to-​go, simply because they «were closing in a few minutes.» No, you close at 10pm. Your open sign is on. We pointed this out to the employee up front, and she had nothing else to say other than «you want to-​go?» I know it’s inconvenient for us to be walking in 30 minutes before closing, but there was no one else in the restaurant. We instead went to Chinn’s down the street. Don’t go to Hong Kong.

Don’t know why people be hatin on this place? Possibly, because is is not like the other run of the mill places around. I find this refreshing because all others are alike. Granted, American Chinese is nothing like the real thing. People here not be ready for the real goods. Open your mind, and enjoy! Bathroom was small, but refreshingly clean.

All I can say is… Woooow. The food is not bad but the lack of service is not worth it. Placed our order at 6:07pm and at 7:30? Still no food. When we tried to complain we were literally told: «The food will be hot what more do you want?» And this was the manager!!! Seriously? I was in shock and told them we wouldn’t be back and the response was: «OK that’s your choice.»
Needless to say, they will NOT get another cent of my money!!!

The staff is friendly, the food is fairly standard American Chinese. I usually get take out, so I can’t comment on the speed and quality of table service, but my order is usually ready to pick up when they say it will be. Prices are average.
The cooking is pretty consistent which means some stuff will always be salty and swimming in greasy sauce and other dishes will be pretty good. My favorites are the wor wonton soup, and the dry cooked string beans with pork. But I avoid anything with beef since it’s often been kind of gristly. Portion sizes are generous.
The interior is spacious, the décor is very kitschy Chinese, but the whole place looks kind of run down and in need of a cleaning.
Like others said, I couldn’t help noticing the huge sign in the lobby about how they are one of the top 100 Chinese restaurants in the country, or the top one in the area, etc. I think at some point I tried looking it up online, and couldn’t find anything to back it up.
So, nominally 3 stars. But after I looked up their score and report on the Marion county website, I decided to take off one more star (and I also decided not to eat there again until things improve).

I ordered lunch from here today because I didn’t have a whole lot of time to be gone from work and it’s literally like 2 minutes away. I called in my order and was told that it would be ready in 30 minutes. I get there 30 minutes later and see no employees anywhere… A few minutes go by and I finally spot someone and tell her I’m here for a pick-​up. I tell her my name, she says okay and walks away, I’m assuming to go get my order… She disappears for like 5 minutes, and then finally comes out with a cart full of food AND my food order that she promptly plops on an empty table. She disperses the food on the cart and walks right by my order and disappears again.
No joke, she was in the back for 10 MINUTES (I seriously think she was back there doing dishes) before she came back out and rung me up.
Oh no, it’s okay, I totally don’t mind cold food. And work can go fu&k itself, cause lady at Hong Kong house has dishes to do before dealing with customers. She was the worst. And I’m not gonna be wasting anymore time in this establishment anytime soon.

This place is good for three things, and three things only: fried shrimp, sweet and sour chicken, and cheap beer.
Have I tried other things on the menu? Yep.
Did I like them? Nope.
Do I still keep coming back?
Why yes, yes I do.
The fried chicken is artery clogging with it’s thick, crispy coating. The chicken has a neon-​red sauce, that reminds me of my culinary idol (Chef Boyardee’s) tomato sauce. The chicken definitely came from a package, and was tossed straight into a deep fryer. And the beer, for those of you who keep asking, is definitely not micro-​brewed on site. To top it off, the décor is deplorable.
It doesn’t matter. It’s delicious, cheap, filling, pick up is fast, and it will keep me coming back time and time again. Thank you, Hong Kong House, for a guilty pleasure that lives up to my expectations.

The worst place in Salem. The bartender literally skipped every song that I paid for on the jute Box. I’ll never go back. She was not nice.

Their portions were much smaller this time than they used to be. The egg flower soup, on the other hand, has improved! The food was delicious, as usual. I’m never disappointed with the taste. The service was better this time than previous times we have gone in.
We will probably always go back, because their food always tastes better than most other restaurants we have been to that are «chinese». Nothing about this place makes me leave going «wow that was amazing» but I do leave happy and glad we went. I would give them one more star if they hadn’t shrunk their portion sizes on the family style dishes.

at one time the owner said that this is one of the top 100 Chinese restaurants in the United States, well let’s just say it’s one of the top 100 worst Chinese restaurants. and by the way I sent a letter to the owner saying just that.
everybody makes their own choices and you do see a lot of people going there, but they don’t have a clue how real Chinese food is supposed to be prepared.
by the way I would be dubious about how clean this kitchen is.
I got a slight look at it, not my cup of Tea

We love the food from this restaurant. We have been getting home delivered hot yummy Chinese food from Hong Kong House for at least 10 years.
Always yummy. We have gotten to know the delivery driver, who has been delivering food to us since we first ordered. At that time we were living outside Salem kind of in the country. It was a long ways to bring us hot food… but no questioned asked. We tipped well to help the driver with gas.
Our favorite menu items: Peking Pork, Goney Glazed Walnut Shrimp, Spring Rolls, Egg fu young…
We have eaten many different items on the menu, all good. The above list are the ones we go back for because we get cravings for them and they are consistently good.
If you want good chinese take out, this is the place to call. You will find yourself going back again and again.

I’m sad to report that my experience with Hong Kong House was terrible. I ordered dinner online, family style for a family of 3. The food was a strange color, everything had a tint of red to it. By the time my food was delivered (45 minutes after the proposed time) it was cold and wet (it was raining out side and containers were left open). My husband who rarely complains threw the food in the trash. We will not go back.

Best Chinese in Salem. Order the weird stuff and dim sum and you’ll be good. Other places are better for crappy American Chinese like golden dragon. If you order the legit stuff you’ll be happy.

This place is amazing. Hands down the best Chinese food in Salem.
I recommend the Kung pao chicken or beef. The sweet and sour chicken is amazing as well. The food is delicious and it’s affordable as well.
If you’re looking for cheap delicious Chinese in Salem then Hong Kong House is for you.

HK House was one of the few restaurants open during Christmas. I decided to try it out anyway despite the mediocre reviews. We were seated right away and the waitress was very nice. We ordered a lo mein, crispy duck, and crab puffs for an appetizer. Upon hearing my order of crispy duck, the waitress muttered something about taking «an hour» and walked away. My husband and I looked at each other and asked, «Is she coming back?» The waitress came back a few seconds later and happily wrote down my order for crispy duck.
After about 10 minutes someone came out and told me, «Someone before you ordered the duck so we’re out of duck.» This was 12pm. One hour after opening. I guess you have to order something quickly before another customer does, in case they run out of food.
I settled for a General Tsao’s chicken instead. After about 20 minutes of waiting we wondered where our appetizer was, and instead of our appetizer, our main dishes came out instead. Oh well, no big deal, I thought. As long as we don’t get charged for the crab puffs.
Now to the food. The chicken wasn’t trimmed and covered in fat. The sauce was decent though. The rice that came with the entrée was about a day old and dry. The lo mein was incredibly bland with sparse bits of chicken. We weren’t checked on one time during the course of our meal and I was finally offered a refill of water when the food was finished. We were quick to receive the check though.
TMI: I was treated to a couple unwelcome trips to the bathroom a few hours after. Must’ve been the sauce?
I’ve always wanted to eat Chinese food at a cheesy restaurant and I’m glad I checked this off the bucket list. Not recommended.

This was our only option for dim sum in Salem that was near our hotel. The restaurant looks outdated inside and out. The staff was pleasant but the food came out slowly. The stir-​fried items were better than the dim sum. We appreciated that the food was not too greasy. Not sure if we would venture this way again.

Love this place. The lunch menu is excellent and inexpensive – I ate there for under $ 6.00 with decent portions. Staff is friendly.

OK — this is one of those guilty-​pleasure places. The food is really not that good, but for some reason I really like it. It’s greasy and a little sketchy (the house rice looks a little like the leftovers scraped from customers’ plates, however good), but I keep coming back. I also love the fact that there is a really divey bar section; it’s fun to go there to hang out and people-​watch, and get some deliciously gross, greasy Chinese food. The Mongolian beef is my favorite dish.
Don’t come here for a date or a nice meal out… it’s more of a fun, divey, greasy kind of experience. In a good way. It’s also good for ordering Chinese for a movie night-​in with your honey.

Had a tasty assortment of entrees. Cashew chicken, Mongolian beef, Kung pao chicken, lemon chicken, sweet & sour pork and chicken, beef with broccoli, house fried rice and white rice.
The spicier dishes could have used more spice, but everything had excellent flavor and large shareable portions. Nice find to stumble upon!
This was my first time at Hong Kong house, and I’ll be sure to come back!

First time using Hong Kong House and Lounge. I ordered Bo Bo Platter, Moo Shu Pork and Egg Flower Soup (delivery orders need to be at least $ 20.00.) for myself as I stayed at Phoenix Inn. I called Hong Kong House because it was in the hotel guide as a place that would deliver. When I called, the address for the hotel was wrong on the hotel information and even though the person on the phone KNEW where Phoenix Inn was, she had me hang up and talk to the front desk to get the hotel address and call back, which is really the only complaint I had.
I ordered my meal and was told it would be approximately 45 minutes. (An hour, but close enough). The delivery guy was nice enough. The food lasted 3 meals at the hotel. I had some for dinner, and put the rest in the fridge for the next day.
The egg flour soup had great flavor, and was a bit thick, but really seemed to go down well and sooth the cough/​cold I had.
The Bo Bo Platter had 2 beef on a stick (tender, well seasoned), 4 – 5 fried shrimp, 2 parchment chicken, some bbq pork.
The moo shu pork seemed like a lot of veggies/​cabbage, a little pork, but it was very good. The wrappers that came with it were unusual, but when filled with the mixture it was delicious.
I think I would order from there again. They have a decent menu, and good prices.

Effing disgusting. The ONLY reason that I agreed to eat this food was because they deliver.
The sauce on the beef and broccoli tasted, straight up, like beef gravy from a Hy-​Top brand packet. The pancakes that accompanied the mu shu pork were those shitty rice paper wrappers. My fortune cookie said, «You will be greatly sorry you ordered this food.» No, really,
I hate that I love my husband so much I will endure this shit for him. Lucky for me he doesn’t read Unilocal so he doesn’t know just HOW much I hate this faux Chinese garbage. What a waste of money.