Easi Self-Storage

My husband and I have stored here for years. We loved the facility, it was always so clean and I never had to worry about my stuff getting ruined. They have easy access, and every employee is extremely friendly and helpful. Donna is very kind and always willing to help us. We highly recommend storing here!

Manager Donna is rude and has poor customer service skills. After driving two hours to facilitate a moving company pick up of some items my mother put into a storage unit, we opened the unit to find water had leaked onto her dresser. It was raining so the water had pooled. We took photos. I went and spoke to the employee who came up but the movers had already wrapped the dresser. I asked if I needed to make them unwrap it or if my photos would do, she said they were fine. Two hours later she came up and said her manager had finally gotten back to her and she needed to take photos. The dresser was already packed behind tons of stuff in a semi-​truck. I told her there really wasn’t a way to get to it. When we called to speak to the manager she just kept yelling at me saying why would we poor water on the dresser and that it looked like I poured water on it with a water bottle. Even her employee said she saw where it looked like it was leaking but instead of listening to me, she yelled and yelled over me, continuously interrupted me. Wouldn’t give me the owner’s name. Claims they never had a leak but we even saw where they had patched a part of the ceiling.