Best Buy

Even after making an appointment, I generally wait around ten minutes for Geek Squad service. I had to return to get the drivers on my laptop reinstalled after they forgot to do so. I took it in again because it was having functional issues. Supposedly, they resolved those issues by cleaning out viruses. The issues, however, persist. Moreover, new ones are popping up regularly.
This is the second laptop I’ve purchased from Best Buy that has developed issues within less than three months of purchasing. Each time, I’ve been informed that the computer in question had no serious issues. Last time, I believed this-​up until the computer developed a cooling problem and no longer turned on. My new computer is behaving exactly the same way, and continues to do so.
Taking a computer you’ve purchased from Best Buy in to the Geek Squad is like taking yourself to a doctor paid for by the company who caused your illness. They’re of course going to tell you that the cause was something else.
Best Buy works more closely with the companies whose products it sells than it ever will with customers. Its primary if unspoken agenda is to protect the interests of these companies. Doing that means doing all they can to convince customers that our computers’ problems are caused by any and all potential factors except manufacturing error.
Take your computer elsewhere for decent technological support.

Went in to look at laptops. They were very helpful and able to explain all the differences between computers, as I’m a bit technically challenged. Got a great laptop with a warranty and a years worth of MS Office so I’m happy. I will going back for a few other things too.
The one thing I don’t like is the loud music. Makes it harder to hear the conversation.
I’m not sure what all the bad reviews are about. Every experience I’ve had there has been great, but I haven’t tried returning anything either.

This review is just for the appliance delivery guys, who are fantastic! I can’t comment on the store because I shopped online, but the guys that delivered my new range were top notch! They were friendly, efficient and even early. The entire process took less than 10 minutes and I love the new stove. Thanks guys!

The people who work here can’t even figure out how to process a credit card refund. Now both them and the bank give me the run around while I am 1,049 dollars in the hole for an item I don’t even have in my possession. I am told I have to wait up to 6 weeks for a dispute. Seriously? You told me you did the return and I even have the receipt. Yet now I need to dispute it and possibly not get my money back? Thanks a f*ucking lot! I will never shop here again once this is said and done.

In less than 10 minutes had 5 different people in the same department ask us if we needed anything. Then about 15 minutes in another person did. Quantity is not better than quality. It felt like we were at a used car lot. I appreciate people asking and offering help, but this was excessive. They need to communicate as a team. Everything else was pretty standard. Computer selection was only ok

Today I went into this location to talk to the store about having my laptop fixed, which is still under warranty, and even their extra warranty plan. Yet I was told that they can not find my info, so they can’t do anything. I called coorperate, to try and get help it was the same thing. It feels like this company does not care about it’s customer or customer service. The extended warranty plan is a joke, and this company is giving me the impression it was just happy scamming me out of my money. All I wanted was my laptop fixed, not a new not an upgrade, just fixed, and I’m being treated like dirt. At this point, I know it sounds bad, but I would rather just buy my electronics from walmart. At least they fake caring about customers.

Hello,
Today I went to your store as I usually do, excited to see all the new gadgets. Today was a little different, I had to return some fitbits that we weren’t fond of and we needed to return. We were in several days prior and spoke to Tim & Danielle and they were amazing! So today when we went in, we were helped by a young man. When I got to the counter I asked for Tim to which he got on the headset and called for Tim. Well the man who showed up was not Tim. It was a rude man named Adam who was apparently the manager of geek squad. He was not helpful in the slightest. I don’t know why your company would employ, let alone promote to management, someone like this. Someone who is clearly not there for the customers and just treats customers as if they stole an item since you can not find a receipt. Today I am very disappointed with the service given by Adam & will never shop at this location or any other location in the near future. For someone in his position to sit there and act the way he did is an embarrassment to your company and I find truly sad for your sake. I hope the proper actions are taken to correct this behavior so no one has to tolerate it ever again.

Terrible service, they claim a TV in a factory shipped box cannot be laid down flat in bed of truck and they will not warranty, are they insane? When trucking companies, UPS and FedEx ship them they do not keep them standing up

Shut up guys!!! Best Buy won’t close! I love Best Buy at all and I always interested computer and animated video and yeah! Best buy is epic.
The last time Circuit City just close down since January 16, 2009! It was sad!
So Best Buy won’t probably close! If it does, then we’ll go to Staples in Keizer Station! Or Fry’s Electronics in Wilsonville, OR! I EXPECT to see BEST BUY open for long time!

I took my new laptop to the Geek Squad because of an error upon start up. They wiped all of my software and refused to put it back on. I will never shop there again.

Best Buy you really need to work on your customer service. You just lost a customer because of your poor customer service.

When is this store closing? It’s awful. Poor selection, sharky employees, they never have what I want when it’s on sale. The store is usually in disarray. Usually only 1 cashier at a time. Retail fail.

This is by far the worst store i have been to in quite some time. First i do not believe their «geek squad» know what they are doing, since they send you to sections of the store for a computer part where there are no computer parts located. No one wears name tags so to point out specific employees is almost impossible. When you do not need help, the employees will ask you if you are finding everything okay, (they know they are not needed thats the reason they ask) but if you need them they are all of a sudden super busy and will leave you with a promise of being helped shortly, yet they seem to quickly forget they even mistakenly made eye contact with you. And dont bother contacting the store manager, who looks like a kid himself, he really couldn’t care less! It is far better of an experience just to take a drive to Fry’s. This was my first visit to best buy in a couple years, thought i would give them one more chance. FAIL! Spend your money where it is wanted!

By far the best customer service we’ve received. Thank you to Max for making the exchange seamless as possible. Happy boyfriend makes for a happier day!

We walked around looking for help today. People passed us by with that unhelpful look. Like they were avoiding helping us. We were looking for two items and needed help making sure we purchased the right product. When we got up to the counter the lady asked if we found everything okay, and we said, «no, everyone was either busy or passed us by.» And her reply was, «oh, yeah.»
Really? Why even ask if you don’t plan to act on the answer.
Epic fail in customer service today. We’ll shop video only or Amazon from now on.

Not a store I would ever shop at again. for a couple reasons. This store is about how much money they can get you to spend. Your nothing but a cash cow here. Second reason why I wont shop here is they do not service what they sell. They tell you when you buy it they do, but when you have a problem with the item, they tell you «we have to ship it out to be fix, and that’s expensive».
Then they tell you for about $ 100.00 more you can buy a new one. In this age of internet sales and good deals *like Walmart online* I’m surprised Best buy is still open.

Came in for a cable modem. Employees all around and not one person agknowled me at all. I finally went to the counter and asked the man there about which modem works well with cable. He told me the ones over there to the right and looked back down because obviously he was busy doing something that was more important than his customers.

I am a huge advocate and fan of the customer tactile experience, but the apparent apathy that the associates seem to exemplify causes me to never want to shop there. The Salem store seems particularly awful.
My last experience may have been the worst. I went in with a large chunk of change and was prepared to buy a TV. I asked for help and was told they would find someone, then nothing happened. I hung around there long enough to

Overall I am pretty happy with my experiences with Best Buy. I have been a Rewards Silver member for 3 years now and a Games Reward member for 2 years.
I have had a few bad experiences just like anybody but overall they have been positive. Since I am very tech savvy I generally don’t have to bother with employees but when I do they have on the whole been pretty good.
I do think on a normal day they are a bit on the expensive side but their sales really make up for it. I always check their Sunday ads for new awesome sales, however they do generally have a limited stock on the sale items so you need to get there on Sunday morning when they open to get it or order it on the website Saturday night/​Sunday morning.

If you have been to one best buy you have been to them all. The Best buy in Salem is very large and keep a lot of merchandise in stock. The customer services isn’t the best, you might be waiting a long time to speak to someone. Some days are better than others. I have purchased many things from here. I have gotten some amazing deal and specials. All in all the store is great but it just hard to talk to the employees but when you do they know what they are talking about.