Bella Vita Salon & Day Spa

They were all rude and not as into customer service as they were themselves. I wanted my hair blonde which I know is not always a one visit process. It wasn’t anything I wanted and I paid an exorbitant amount for nothing special. It took forever which isn’t a problem other than the lady not talking and seeming to literally just be doing what she needed to. I wouldn’t go back I gave a second star because my hair was presentable. To make it even «better» at one point, in the little bit of convo we had I asked if she’d gone to the Acela institute and she had not. Also not a big deal but with all the other problems it made a little sense.

I visited this salon 3 times in the past three months and can’t say enough how disappointed I was. On the first occasion, I visited purely to buy product and when I went to pay the hokey machine they use to run credit cards hadn’t been charged the night before so they took me into their dirty, messy back office to complete the transaction (unprofessional, but because I am a die-​hard Aveda fan, I came back!). My second visit was for a wax. The wax service itself was okay (lady was friendly), however when I got home I realized she had missed a bunch. The REAL issue was when they charged me, they charged me TWICE. They indicated they had issued a refund for one, but after a week the refund never showed in my account. After SEVERAL emails back and forth (NEVER did they call), whereby they insisted they weren’t credited for both (my bank disagreed)…they agreed to run the refund again. So after 2 weeks I finally received it for BOTH transactions? So then I OWED them money! When I went in to settle up, NEVER was an apology given. Finally, my third visit was to have my hair colored. I’ve been going to ZPLACE Salon in Kennewick for the past 15 years so when I made this appointment, I asked for a senior stylist as I’m used to that level of service. I was dismayed after doing the small talk as I sat down to find the stylist doing my hair recently retired from the military (5 years ago… had been an accountant… btw she’s also the one who did the first 2 transactions!)…and has only been doing hair for 3 years (max)…AND she’s the general manager??? I brought my formula that my previous stylist had been using and the lady asked me several questions as if she didn’t know what she was doing (how long do I leave it? Do I tone it? etc.). It took her THREE hours to do a two color weave and it ended up having orange streaks!!! She «bunched» the foil rather than folding it flat, which seemed very elementary to me? But the WORST thing was that she charged me $ 240 for it!!! I couldn’t believe it and questioned the gal when she rung me up. She said Glory (name of said stylist/​Manager) was gone to lunch but she would have her call me. She called me THREE days later and left a message indicating that was correct and that in fact she should have actually charged me $ 20 more!!! This is NOT a high end salon… very dull and tacky. Again, my prior experiences have been with ZPLACE in Kennewick (which is a VERY classy AVEDA salon with REAL senior stylists) and I routinely pay $ 130 for the same service! For that price, I’ll just drive back to Kennewick. I would NEVER recommend this business and it’s too bad this is the only Aveda Salon in the Salem area, but quite telling that in such a metro area it’s so small. Someone needs to open an Aveda salon in the Salem area that represents what Aveda really stands for.

Ordered products. told me 4 times in 3 weeks time that they would arrive on a particular day. they NEVER did!

Don’t be fooled by the Aveda brand — the experience was poor for a high-​end salon and I was disappointed. I selected this salon in Salem without comparing reviews, having been to several Aveda salons in the Pacific Northwest and trusting the Aveda brand. I needed a holiday blowout and appreciated being able to make the appointment relatively last-​minute. However, while I was on the phone with the scheduler, another person was on the phone and scheduled something during the time she had already offered to me. So, I agreed to let them call me back «right away» but did not receive the call back for at least 30 minutes. When I arrived on time, the stylist did not even arrive to the salon until 15 minutes after the time of my scheduled appointment. The receptionist was very kind and kept telling me that my stylist was just around the corner/​on her way, but it kept not being the case. While I was waiting, instead of the peaceful spa-​like atmosphere that I have experienced at many other high-​end salons, I was subject to the obnoxious ramblings of one stylist, who then proceeded to come into the waiting area and loudly discuss her evening partying plans. Just inappropriate for the setting and not respectful of the fact that customers are there to relax and treat ourselves. Fortunately I was not receiving my service yet, but I imagine all patrons could hear her and were annoyed too.
The blow-​out was fine but nothing special and probably not worth the $ 25. The stylist was not very personable and did not make any attempts to engage me in conversation. They had told me it would take 30 minutes, and I depended on that estimate because I was on my lunch break from work. Instead, I did not leave the salon until a full 70 minutes after my scheduled appointment time, both because of the stylist’s late arrival to work and also the service took longer than expected. It was very disappointing and I received no apologies or offers to make things right, even though I was late returning to work. I imagine that if this type of service is out of character for the salon, they would have made sure to take let me know. I would not return.

I love the pampering you get at Bella Vita… the hot tea, micro facial and scalp and shoulder massage each time I get my hair done. Timothy James is the best! He listens to what you want, but isn’t afraid to make suggestions, based on his experience. I have never left the salon anything but beyond pleased!

Timothy was a sweetheart, he did a great job on my hair and I’ll never go to a non-​aveda salon again. It smells so nice and the products are awesome. I really enjoyed the tea with my service. Thanks!

this place is a great cheaper aveda salon. the staff are fun and talkative, and its in a great downtown location, i personally felt comfortable here and had a great stylist. he did well with my hair (which is like a lions mane) he even brushed it after i told him it was pretty much one big dread knot. he was fun and made me feel very comfortable, i highly recommend them. plus– aveda is amazing.

I have curly hair and have had many bad haircuts in the past. I’m happy to say that Gene does a fantastic job with the cut so that it looks good curly as well as straight. He listens to what I want for the color and I have been happy with the result.
The free mini-​facial and hand massage are a wonderful bonus!

I could not recommend this location. I took my daughter in for a perm. It did not take and the manager refused to refund my money. I will give two stars to the owner who eventually made it right but both the manager and hairdresser refused to take care of the problem by refunding my money. Poor customer service.

I went in for massage yesterday in a lot of pain. Allison worked magic in those 90 minutes. She continues to amaze me each month I go back. After about 24 hours I am almost right as rain! I can’t believe it!
Thanks Allison! :)

Today’s visit was a haircut with Viola. The service was attentive and professiinal. This is the second time i have visited the salon while in Salem. I like the Aveda products and would probably come back if in town. Master stylist prices are reasonable.

I came here to get my hair dyed & trimmed. I had really damaged and dry hair. At the time my hair was long and went down my back and the top layer was bleached blond. I made an appointment with Steven who actually specializes in color and he saved my hair! My hair was a nice deep brown color and very soft; something I haven’t had for a while! He was so nice and funny! Steven was energetic and also gave me a glass of champagne. I felt relaxed and great during and after my appointment. Definitely would come back if I was in Oregon again!

I’ll be honest… I’ve never gotten a haircut here. However, the first/​only time I’ve gotten my eyebrows waxed, it was at Bella Vita.
I’d heard good things about this salon, so I definitely wanted to check it out. I made an appointment, and showed up, and while the phone was ringing off the hook, the receptionist still was able to be very attentive, notifying the stylist of my presence and even offering me water or tea.
I was really nervous when it was my time to go, simply because I didn’t want all of my eyebrows ripped out. The stylist was very nice, and quickly put me at ease. The chairs were really, really comfortable, and she took her time to be thorough and gentle. I was very pleased with the results, and I’d definitely go back. I even heard that they offer facials if you get more services!

This salon is located in Liberty Plaza, across the street from JC Penney’s downtown. It’s an Aveda salon, which I think generally means it’s slightly better than the usual. At least they use great products.
I’ve had 3 cuts there, two by Viola (you will be corrected if you pronounce it Vee-​ola. it’s VIE-​ola), and one by the salon owner, Elaine. Viola gives me a good cut, but Elaine gave me a great cut. She only works one week a month, as she now lives in the Tahoe area, but call ahead – she’s fantastic. Complimentary with every cut is a scalp massage and mini-​facial. They’re nice touches.
I like coming here since I work downtown. I can make a lunch appointment or for right after work. They’re very friendly and give good cuts!