ASAP Drains

These guys have a real professional attitude and business ethic. I’ve had the service and FIX my clogged drains in my 3 family 3 times now over the years successfully. Recently, I called during after hours and the woman who fields the calls answered and paged the service tech who called me back promptly, in less than 30 minutes. His name was Louis C. This guy was on point. He kept me up to date as to when he would arrive and I was able to even call him directly to relay messages between my tenant (who had the issue) and Louis C. He arrived at the apartment at 11pm (an hour earlier than projected!) and cleared the drains so my tenants could use the toilet, showers, sinks again. His professional attitude while corresponding with me was impeccable and I commended him on it. He told me, «I just like to treat people the way I would want to be treated.» What a breath of fresh air. These people service the Boston area (that’s where I am located). PS: this was at almost HALF the cost of other Boston based drain companies and it was 24 hour emergency service! If yo are looking for a drain declogging service, look no further. Seriously.

Called today, Thanksgiving! with a completely backed up kitchen sink… panic was setting in. The technician called right back. was on the way and here in less than 20 minutes. He (i didn’t get his name) was polite and professional. had the drain cleared in under 10 minutes! ASAP charges a fee of $ 50 extra due to holiday. which I think is quite reasonable and our dinner was saved!
Great service. would highly recommend.

We called them Sunday at 12:30 for our clogged main drain at our house in Nahant. The clog was gone and the job complete by 1:30. The technician Dan, was very friendly and polite, explained what he was doing and smiled the entire time. I couldn’t imagine it would be possible to offer better service than this. Icing on the cake was the cost…½ half what the National Chains charge. Would use again without question. We wish all service folks were this professional!

We called ASAP they came for the service on the same day. I had previously called Roto Rooter which quoted me $ 375 for the job in our kitchen sink. I thought that was way too much, and called ASAP which came over right away, the plumber was very friendly and professional and did an awesome job for $ 150! That’s way less than half the price Roto Rooter quoted us! I highly recommend ASAP!

Seriously! This company is the one to call. I came home from Maine due to a plumbing problem with my 3 family. First visit Nick came out to try to unplug the sewer blockage. He tried snaking it and then a pressure technique. All the while he worked like a dog in less than pleasant conditions. After an admirable effort, the drain would not free up, and Nick apologized for not being able to at least get it partially flowing and for having to bill me! The bill was $ 167; I told Nick ‘They are NOT paying you enough!’ Next day Kevin came out with the scope; he determined where the blockage in the sewer line was located, put a neon «X», and doubled checked the measurement by pulling the scope back and rechecking the first measurement. They also give you a video, which is very helpful if you have a cracked pipe — but in this case the sewer line was full of water so the video was not useful. Kevin did a first rate job but that was not all… Both Nick and Kevin noticed a doubled up telephone pole in front of the house, and each mentioned it as a possible cause. When Kevin scoped the sewer line, the blockage was right next to the telephone pole. No coincidence. While Kevin was still there, I called the utility company, and Kevin went a step further, got on the phone, and provided specifics on the situation. The cost for the scope was $ 267 which I found very reasonable. $ 434 for two visits with special equipment. Moreover, a bargain for the level and quality of the services provided. I had been scrambling for a contractor to excavate the sewer pipe outside when I got call backs from the utllity company who assumed responsibility. Even so, when the construction crew dug up the pipe, they were about to leave me with a piece of damaged sewer line. The head of the construction crew actually said the blockage was halfway between the telephone pole and the property line. Knowing I had the support of Kevin, his concise measurements which were doublechecked, and of course I said I had a video (they didn’t know it was worthless), I insisted they repair the section of the damaged pipe they intended to collar and leave in that condition. I offered to have them call ‘my’ plumber and talk to him. And I told the construction crew guy, we can have a problem now, or we can have a problem later after you fill this back in, but we WILL have a problem. So, because of the very professional service I received from Kevin and ASAP, I was armed with the evidence I needed to make sure the utility company fully repaired the sewer line they damaged. I can’t say enough good things about Nick, Kevin, and ASAP. I called ASAP because a friend of mine who owns a lot of high end properties recommended them. I was impressed by their customer service attitude and their willingness to really try and help, to go the extra, and I really felt like they cared! And the quality of service provided for the cost is exceptional! You won’t go wrong hiring these guys! I wish I could give them 10 stars!

We recently bought a home in Salem only to discover that all was not well with the sewer main. After an overflowing basement sink resulted in a flooded laundry area our local plumber gave us the contact information for ASAP and said we should give them a call. They ended up coming out several times, each time they were professional and courteous. A great bunch of guys.

Needed emergency call to fix backing up drains from toilets at worst time ever! Right after Superbowl and before storm. Knowing that my family of six was going to be stranded, I called before the storm hit. Response to call was very slow and when I did talk to technician he told me the trucks were in the garage and no one would help me. They would call back next day (like they were going to show up during storm!) I explained that would leave my family in house, unable to get out with nonfunctional bathrooms. He did not care. So much for ²⁴⁄₇ service! And so much for helping out people when they needed it! They were my goto company, now they lost my business and anyone I talk to’s business.

These guys are EXCELLENT. I have an old house in Salem. Turns old houses have a large trap like under your sink going to the street. Mine was clogged & of course was buried in my dirt floor cellar. Chris had to dig & roll around in the dirt for close to 3 hours. Problem solved. Chris was friendly & efficient. I got quotes from competitors starting at $ 350. ASAP quoted me $ 167. I expected with all the extra s**t he had to go through aditional $$$$$. Nope $ 167! Mr or Ms owner, this guy is a real asset to your company. When I called around for prices many of their competitors were evasive. The ASAP receptionist was patient with my clumsy explanation of the problem & a pleasure to talk to. I have lived in Salem for almost 30 years now & was a little peeved when ASAP moved into the old COOPER Garage & changed the sign. I am definitely over it now. Put whatever you want on your building. You guys are GREAT.

I would give them six stars if I could. They were SUPER helpful in explaining the need, they came in 1 hour on a Friday morning, they were (by far) the cheapest providers in the area. Also, they were QUICK and efficient. I would highly recommend them to anyone!

Chris arrived about 70 minutes after I placed my call on a Friday evening. With a friendly, professional manner, he made quick work of the clog that stopped my kitchen sink still. He snaked out my drain pretty far, ensuring my gunked up pipes were clean. As he worked, he offered advice for cleaning it out myself without tools, recommended a couple tools I could purchase if I was so inclined, then cleaned up to go on to the next job.
This took less than 30 minutes and was only $ 152. If I had called a plumber, it would have taken a week or more to schedule, I would have likely needed to take a day off to be home, and it could have easily cost twice as much.

Our 1910 period house basement main that leads to the city system had backed up and would overflow through the washing machine drain pipe which would lead to minor basement flooding when using the washing machine, shower/​tub, etc. I rented a electric snake machine at Home Depot and worked on it from the basement drain for 2 hrs with no luck. ASAP came highly recommended by a reputable builder in the area as they specialize in clearing pipes (not like a lot of companies where it’s another service they provide, but aren’t experts in). ASAP had someone out in about an hour’s time. Kevin was able to analyze the problem, troubleshoot at first within the house and then determined it was an older drain trap on the main which is a common problem on older homes like this. The main was outside under the porch and he was able to open it, access it and took about an hour of skilled snake working to clear out what was likely 20+ years of tree roots and assorted non-​biodegradable waste in the main. He was finally able to clear it and we were able to run all the water simultaneously in the house with no problem. Kevin was an outstanding and knowledgeable representative for ASAP and we wouldn’t hesitate to hire them again. He was also nice enough to offer advice about future potential issues and things to look for. All in all, a 100% satisfied customer!

Yesterday we had a horrible sewer back up. ASAP Drains, Inc. in Salem came within 15 minutes of calling them. Chris was fast, efficient, knowledgeable and personable and the cost was less than we expected. We highly recommend them!

Positive: they came quickly, resolved the clog. + 2.
Negative: they left our bathroom in a DISGUSTING state. it was like a war zone. i arrived home from work and the floor, under the sink, the walls, the toilet, the mirror, the shower curtain, bath mat, even the door frame were all splattered with disgustingness. now i assume the guy who came to visit us is a professional who does this all the time, so why on earth would he not say to us «hey, you probably want to take stuff out of here because it might make a mess.» i had to throw away my toothbrushes (dirty), my tampons (soaked with disgustingness), etc. and i spent an hour and a half scrubbing every surface of my bathroom to get it cleaned.
i understand a mess is definitely possible in these situations but i do NOT understand why they did not give us the courtesy of of a heads up. that to me is rude and unprofessional.

ASAP Drains inc, made my day. i went to the basement to find smelly water covering the floor. our main drain was clogged on a Saturday. Chris came out w/​i one hour. He was professional, courteous, and competent.
He fixed our problem and the price was very reasonable.