Americab Taxi

So I made the terrible mistake of using this company to take me & my family to Logan and pick us up.
First I couldn’t make a reservation until the day before and then the day of I had to call when they were 20 minutes late. It sounded like I woke the guy up because it was a 4am pick up time. He said the driver was a on his way and then proceeded to ask what the address was and if I really needed a van that I requested the day before.
On my return I called from NJ on my layover 1 ½ hours before my expected arrival at Logan to request an 8:30pm pick up. Since I was paying by credit card I had to pay up front and it was an addition $ 5 from their flat $ 40 rate for Logan pick up/​drop off price.
When we arrived I called to ask where to wait for the driver and was asked to go up to departures because it would be easier for the driver. I had to drag my luggage and my 2 VERY tired and screaming kids up to wait. We waited 10 minutes past our requested pick up time and called and was told he would be there in 3 minutes. At 8:45 pm (15 minutes late) I had to call yet again and was then told he was pulling up… a lie. He arrived at 8:50pm again, 20 minutes late.
The driver claimed he had only gotten the job at 8:30 (when we had originally requested to be picked up!!!)
So, needless to say I will NEVER use this company again, not even for local rides.
The only positive is the drivers were nice.
The moral of the story: spend the extra money and use Logan express or park at the airport.

I called to inquire about the airport shuttle one week ahead, told to call back day before for reservation and did. Never showed, never called me back, rude on the phone. Never again, one star as I can’t leave zero.

My experiences with Americab have been all positive. I’ve used them for both short and long (50+ miles) trips. They are always on time for prearranged trips, the drivers are courteous and the cars are far cleaner then their local competitor’s. Recently, I called for a long trip and requested the driver wait and bring me back. They pulled a driver out of a staff meeting to accommodate the request. I couldn’t ask for more.

Absolutely horrendous drivers. Caught a driver and his friends driving around like mad men and yelling at women in negative and disturbing ways. Called the company and the dispatcher said «guys act like that sometimes». Are you serious? How horrible and ignorant can you be.

Considering what slim pickings there are in the Salem MA area for decent cab service, I had a good experience with this company once a while back. Unfortunately, their good standing didn’t last long. I called five hours ahead requesting taxi service, and was instructed to call 20 minutes prior to pick up time. Which I did. I called back and was rudely informed that there were no taxi services at that time, and that they were not taking calls. I tried explaining that the person I had spoken to before had instructed me to call, and I was hung up on mid sentence. These people are rude an unprofessional. Which, unfortunately, means they fit right in in Salem!

Whoa! I would never ever recommend to use this taxi. I called a taxi after work to bring me home. I called them and asked them where my cab is, as they were running 20 minutes late from the 15 mins originally said. Dispatch was extremely rude and when i asked to speak to his manager he hung up on me. I called back because obviously I was not trying to walk home but when I simply asked the supervisor’s name, he used some offensive language and proceeded to hang up on me. I am a frequent customer of their and if they treat their loyal customers this way, just imagine how they will treat you. Extremely offended.

Talk about BAD! Do not use these people if you need to get to the airport on time! I called them TWICE to make sure the would pick me up at the agreed hour and when that time came — guess what? No taxi — when I called them to ask where it was I was told they had no record of my call (yeah, right!) they had no cabs available — I was frantic as close to missing my plane — as luck would have it I called Salem Taxi who I’ve used in the past and they came right over & I got my flight —
Americab was rude and completely unprofessional — don’t use them!!!

While Americab is usually really great at Salem depot, having them come to your house to get to the train is a different story. On two different occasions now I’ve called them and try said 10 – 15 minutes when it actually took them ½ hr. the guy called me a few times saying the cab was right downstairs as I was standing downstairs and saw no cab. Fool me once shame on you fool me twice shame on me. I’ll never use their service from my house again.