Lou Fusz Subaru St Peters

Easy online scheduling. Landon was my service manager; professional, clear, concise and friendly. Loaner car (2016 outback) was perfect. He called me next day and explained precisely what was wrong and needs to be replaced. I got my car back in a timely fashion and the work done was perfect.

I was in the St Louis area while on a road trip from Chicago. My Outback was due for an oil change, so I stopped in to Lou Fusz St Peters. From the moment I stepped out of my wagon, everyone was extraordinarily polite and helpful. From the guy who welcomed me, the guy who processed my oil change request, to the woman at the cashier area — everyone was super polite and kind. It took me aback! The folks at the Subaru dealer I normally visit in Chicago are quite competent and polite, but the folks at Lou Fusz St Peters were downright friendly and took the time to explain everything to me.
I asked for a synthetic oil change and a tire rotation. I was waiting in the waiting area when one of the service folks came in with one of my tires and showed me how my tire had been punctured, had been leaking air, and was now damaged from being low for several hundred miles. I was so thankful that they discovered that before I had a blowout on the way back to Chicago! My oil change was taken care of and although they didn’t have the tire I needed in stock, they mounted my spare for me and I purchased a new tire in Chicago.
Thanks, Lou Fusz Subaru — you guys are the best.
P. S. — A 2015 Subaru Outback 4cyl gets 42 MPG when you go 50mph from STL-​CHI! (due to the limits of driving on a spare tire.)

We have been researching used Subaru Outbacks for while and I sent in an email request to Lou Fusz yesterday afternoon. Kyle Woodworth called me and we arranged a test drive yesterday evening. He was with customers when we got there so Chris (don’t know last name, sorry!) helped us. We went for the test drive and loved it! While we were gone they looked at our trade in vehicle. When we got back Kyle was able to help us — he gave us the price for our trade — we felt was very fair (we had used a couple of websites to see what the trade in value would probably be). They didn’t try to come in very low and we appreciated that. He went to his manager with our offer for the car, they accepted and we started the paperwork. From beginning to end we were there, maybe 2 hours. Every person we spoke with was courteous and helpful — it was a wonderful car buying experience! There was no pressure and I can’t recommend this dealership and Kyle and Chris highly enough!

I test drove vehicles with a gentleman and when it came time to buy he refused to communicate via email. He texted me, and when I replied with questions I never heard from him again.
Then I went through True Car who connected me with another sales rep, same dealership. While she was off to a good start in terms of communication, she too did not call me when she said she would. When I called her, she proceeded to inform me that there were no cars in a reasonable distance that fit my preferences (yet the vehicles coming from Japan WERE a reasonable distance). When I inquired about an exact match I found online at a dealership in Chicago, she told that I could not afford the vehicle.
We had never discussed price. I have never been more insulted in my life.
By the way, that dealership in Chicago got my business.

I stopped by about 2 weeks ago to test drive a Crosstrek. I met Randy Page and he was happy to help me out. He was extremely knowledgeable, very helpful, and not at all «pushy». After shopping other dealerships with my wife and driving an Outback, I settled on an Outback and came right back to Randy.
Randy’s style is laid back, he didn’t play any games, or apply pressure. He told me that the car and trim I wanted wasn’t in stock, but he let me drive cars with different trim level and showed me other models with the trim level I wanted. I waited until a the car I wanted was on their website, called Randy and finished the deal. It couldn’t have been easier.
Tony, the finance manager, made completing the transaction simple and quick.
I have nothing but praise for Lou Fusz Subaru of St. Peters. Everyone I met was courteous and professional.
I will definitely be going back and recommending them to my friends

This was the second Subaru dealer I went to with my mom when she was looking for a new car. We had to have been walking around the lot and showroom for about 20mins and no one addressed us or asked if we needed to be helped. It was the same way at Dean Team Subaru. I guess we’ll be going back to the Nissan dealer where they actually help you.

Stopped by last night to test drive the new Outback model. I was undecided on whether or not I would get the 4-​cylinder or 6-​cylinder model. The person who I worked with was Randy Page. I told him I was interested in the new Outback and even said exactly what trim I wanted and which color I preferred.
He brings me out to the lot and first tries to show me the outgoing model in a 6-​cylinder. I told that is not what I wanted. He then brings me to the new model with a 4-​cylinder but is the base trim. I again say this is not what I wanted. That is when the salesman starts to give off the feeling that he couldn’t be bothered. I got the distinct impression that he was of the belief that he was only willing to show me what he had available and wanted to sell me. That is the type of old-​school salesman mentality that I avoid at all costs. This is not the experience a typical Subaru buyer will respond favorably to. I promptly left.
While I am aware that there is limited inventory on a new model a better approach would have been to let me know when both cars of interest were in stock so I could drive them back-​to-​back. The icing on the cake was as I was leaving the lot I saw someone returning from a test drive with one of the models I was interested in. I would have gladly waited to test drive that model but I wasn’t even given that option.
I called the General Manager and he was apologetic. I have bought four cars from Lou Fusz over the years including one from this location. Needless to say I am unlikely to try them again which is a shame because up until this point my experiences at Fusz have been good.

So, you need a car… and you don’t want to deal with any bull. Where do you go? That’s a good question. There are a hundred dealers with thousands of sketchy salesman just waiting for you to stroll on it. Well, if you are interested in a solid vehicle sold by a great crew you go to Lou Fusz Subaru in St. Peters.
My old Subaru was due for a break. It had made it to 248,000 miles and was still doing it’s best, but after that many miles any vehicle is tired. I went looking for a used Outback and eventually came across Lou Fusz. I am habitually kinda jerky to car salesman because they give me that dishonest vibe I have learned to pick up on being in law enforcement for as long as I have. Well, after four dealerships I found what I was looking for. I spoke with Richard, a Subaru salesman, who was more than happy to find a used Subaru that fit my bill just right. He had it sent from another location and told me he would call me when it arrived. He did just that. I stopped in and drove this wonderful used car. It was great, but just not what I wanted. I asked what a new Impreza would cost and he told me just what I wanted to know. After a few hours of test drives, talking and information gathering I was sold on a brand new 2014 Subaru Impreza Sport.
The sales experience was phenomenal. Richard was savvy and personable, but never pushy. He answered the questions I had as they came up and was able to make conversation during my decision making process. He was patient and at no point did I feel I was inconveniencing him with my general indecisiveness. He spent hours with us and was pleasant the whole time. This was one of the main reasons I felt comfortable paying for a brand new car, something I swore I would never do. Now I am the owner of a great car, I have a great dealership right down the road to support me and I have a continuing sense of satisfaction from my experience.
My wife is due for a new car in a couple months, and he is the person I will be going to.
If you are in the market for a great car sold by a great salesman, this is the place to go.

Although we didn’t end up buying a car here, I did have a pleasurable experience shopping at this location. The salesman helping us was Richard.