Rising Stars Gymnastics Academy

Our daughter went here for 2 years, and then last night a new session was beginning that we signed up for. I was there about 10 minutes when my 5 year old came to me with tears in her eyes saying the teacher told her she can’t be there on Tuesdays and has to come on Mondays. I had to interrupt the two young women who were talking about their day at the front desk to ask what was going on, and they informed me that we signed up for Monday evenings. I said no we have other commitments on Mondays and basically was told, sorry nothing we can do for you. So THEY put the wrong night down and now I have a crying 5 year old that was told to leave class, when it wasn’t even her fault. Then they told me that my daughter was there on Monday evening, and showed me the class roster and her name was checked off. She was in a different city taking swimming lessons at the time they said she was there. So for a positive, safe environment that is being talked about in the main page and website, they are pencil whipping the attendance, so they actually have no idea what kids are there or not. As I said we have been spending our money there for 2 years, and now they can’t or won’t try to fix their mistake. The owner was too busy to come and talk to me when asked to speak to one of them, and I was told they would contact us the following day. Do not trust this place, do not trust them with your child’s safety. There are a ton of other better options in the area. Some of the instructors are great, but some are just kids themselves that do not teach the kids anything. Instead of making sure the child was having the best experience possible, they made her feel singled out and like she did something wrong, and trying to explain to a 5 year old that she didn’t do anything wrong but was still told to leave class in front of all the other kids is just embarrassing for her. On the bright side, we went to the competitor and were able to sign up for less, and at a more convenient location in a nicer facility.