Firestone Complete Auto Care

I’ve gone to several car repair shops over the years and this Firestone has become my go-​to place. Dana, the manager, and the others I’ve dealt with provide exceptional customer service. I appreciate everything from the friendly greeting when I walk through the door to the clear explanations of mechanical problems and needed repairs. I also trust their recommendations for what should be done and what isn’t needed, which is a big deal to me. This is partly based on two experiences where other shops said certain work needed to be done in addition to the original problems — and when I went to Firestone, they showed me why those expensive repairs weren’t needed.
Prices seem competitive and I receive coupons in the mail or often find some online. Large waiting room with coffee, daily newspaper, TV. Open 7 days a week. So with our two cars and a wide range of repairs and maintenance, I’ve only experienced technical competence, great service and a feeling that these people are honest. Overall, very happy with this Firestone.

Thank, Jeremy for digging deep into the discounts to help me stay within budget on the tie rods, alignment, tire rotation and brake light replacement. I keep coming back for all my service needs. Decent prices, appointments within times quoted, clean waiting room and restroom. Very good service.

I ordered some new tires/​wheels from Tire Rack and had them shipped here for install and an alignment. People were friendly and answered all my questions and the car was on the lift within minutes of arriving. I appreciate them letting me know my new wheel design was likely to scratch with their alignment system, which is more a fault with the wheel than the shop as I had to call around multiple places to find a different system. If I’d known the difficulty to align I would not have gotten the wheels (along with likelyhood of curbing the wheel). I’d go back again for other general repairs/​maintenance.

These folks have always been fair with me and don’t try to make me buy unnecessary items or services. Waiting room is clean and comfy.

Manager has worst customer service ever!
Last year I bought a lifetime alignment for my car. I paid a Gripload for it. I went there the first time, and everything was fine. 6 months later I lowered my car and take it to align again and it was fine. They put some ply wood, I took of my bumper and finished the alignment fine. The guys that work that day were awesome.
Last week, I bought new wheels and took my car to be aligned again. This is when the fun began. The head manager checked me in then started asking me a lot of questions. Who ok’ed this to you? Did you get it align last time, list goes on. right then I knew something was wrong. After all questions, he took my keys and said ok. As I was waiting, other customers came in and was helped before me. So I waited for a good 30mins. He then tells me he has to charge me another $ 250!!! On top of my already paid $ 160 lifetime alignment. I asked him why? He said I had advanced suspensions and they were going to have to have to do camber and toe. In my mind I was like, «does he really thinks im stupid? EVERY ALIGNMENT adjusts camber and toe!!» So I tell him, why were your other workers able to do it last time? He tried to deviate me by cutting me off saying this is advanced. I kept repeating that they were able to do this with no problem last time, even his worker working at the registered admitted that. Then he kept on saying, «I dont care what they told you, we can’t do an alignment for this car unless you pay for an ‘advanced’ alignment». I knew he was making this up, because I’m a car guy myself and there really is no such thing. At that point I was pissed! I just told him to give me my refund. Then he looked at his system for a good 5 – 10 minutes, and finally says, «this is a different name» (i had my wife purchase this 1^st time due to me working daytime). He then goes outside screams his lungs off with, «Hey you fucking idiot with no bumper this is not the same car!» He went closer to the car and saw it was the same VIN# and looked really stupid. Can you believe this? a STORE MANAGER!!! Cursing at his customer for getting an alignment done! It does not end there! He comes back in and asks me if I have proof of purchase of this vehicle? Seriously? 1 hr passed and got nothing done and I was called a «fucking idiot» by the manager. I called up the wife to bring her ID along with all paperwork. Not only did he waste my time and gas now he’s wasting my wife’s time just to shown this clown unnecessary paperwork. Then in a minute, he said, ill give your refund. WTF!!!
Don’t get me wrong here, i’m a very reasonable guy and would have accepted a simple sorry I can’t get your car aligned here’s your refund. Would have been a done deal. I usually don’t write reviews but I was pushed to the point where I had to do this so some of you wouldn’t have to go thru this yourselves. But this is pure example of an elitist non open minded management. If you believe in real people wanting to help other people (customer in this case), don’t come to this place. The workers there are fine and friendly, but when you have egoistic Manager such as this, i’m sure most his workers hates him. I will return there and get his name.
DO NOT EVER go here EVER!