Tri-State Mechanical Services

Extremely disappointed. My pizza oven went down, so I called Tri State. They came highly recommended! But what I experienced was nothing short of aggravating. I have been in business 12 years in Saint Louis, and have a couple of restaurant locations. So naturally, I have repair needs on a fairly consistent basis. When the oven went down for our county location, I called first thing in the morning. Within 2 hours, I received a callback saying that the earliest a tech could make it out would be 1pm. At 3:45, I finally received a call from Tri State telling me they could not make it out and would come the next day. That was yesterday. I called today and asked to speak with Greg, the owner, to no avail, and he still has not called us. It is now 3pm! I even sent an email, and have gotten no response. I am really at a loss as to why this is happening, and why this company doesn’t want my business. I guess I’ll have to go somewhere else. It would have been nice to know they didn’t want my business yesterday so I didn’t have to potentially lose 2 – 3 days worth of business waiting for a repair that would never happen.
Jon
Owner
Feraro’s Pizza

My office building’s hvac has been maintained by Tristate Mechanical since 2004. In this time I’ve never felt over charged for their services. When I need something done I feel like they put me as a priority. I get quick and dependable service every time. Its a good feeling to know that no matter if equipment starts acting up even late at night it will be taken care of promptly.