The Wright Door

2^nd time I have used Wright Door. Had a spring break when I lived in O’Fallon MO. At my new house they replaced a spring, fixed the bent door, added a extra brace to the door, and installed a new opener.

Called Wright Door about my garage door not opening spoke to Dan and I told him what was going on he said call Tom who should be able to swing by. Left message with Tom on answering machine and greeting said we will return your call leave message. About 2 hours no call from Tom called back Tom answered phone and said” I never got your message asked me what the problem was I told him he said I won’t get there today so I told him I wasn’t off until Friday he said I can come to your house on Friday at 8:00 but I’am driving and don’t have a pen so leave me a message and I did with address and phone number here it is Friday 7pm and no one has called me to say I can’t make it. Maybe they don’t go to certain parts of North County but how unprofessional was thatTom who represents this company. I will call another company who returns calls and shows up to service calls.

Dan with The Wright Door Company came to my home in the freezing cold. I expected to have to have the door opener replaced, but he was honest and told me it could be repaired for a fraction of the cost. While finishing the repair, he educated me as to why the opener malfunctioned, and how to prevent it going forward — really able and beyond what he had to do. Dan is such a professional and friendly guy! Really happy with their service!

My garage door would only open a few inches so I called Wright. The technician at Wright correctly diagnosed the problem over the phone as a broken spring and was at my house within an hour and a half.
The repair was completed within a half hour or so. The technician also lubricated the screw drive and track and also adjusted the opener’s support straps. Very professional. I won’t hesitate to use Wright again if the need arises.

(314) 484‑3667
(636) 293‑3007
(618) 698‑8058
Serves the St Louis Metro area.
My garage door really went off the tracks this cold December weekend. After a quick online search for local companies with ²⁴⁄₇ repair service, I called the top 3 listings and left messages and didn’t get a return call. This was Saturday and sure, the SEC title game was coming on at 3 so maybe the local guys didn’t want to miss their team, but really? No return call?
So I wait until Sunday and try calling the same «top 3» and after being frustrated, I find Wright Door Company online and they have an online emergency submission system where you put in your phone number, name and description of the problem and they promise you quick return call.
Within 3 minutes I had a call from the 314 area code (my own) and the caller asked me for a description of the problem. He did inform me up front that if I had called on Saturday or could wait until Monday I would save the $ 200-​$ 250 fee for emergency weekend service. I deferred until Monday since I had one car on the street. The caller asked what time was convenient and promised me his man would be on site at 9 a.m. sharp and that the technician would call in advance to confirm. After I hung up with the first caller, I got a call from Wright Door Co. from a 618 area code, so I applaud the promptness and attentiveness to their customer’s emergency repair request system.
At 8:45 a.m. on Monday morning I got a call informing me that the tech was 10 minutes out and my doorbell rang at precisely 8:55 a.m. My technician, Dan, was actually a Soulard native and extremely professional and talented. He immediately diagnosed my problem, which was definitely beyond the scope of my fixit skills, and within 20 minutes I had my door restored to tip-​top condition.
I believe the serviceman was on site for exactly 30 minutes from assessment to signing my invoice. Cost was $ 65 and they accept all major credit cards.
Regular rates apply Monday-​Saturday, with the additional $ 200-​$ 250 for Sunday work, depending on whether it’s a one or two-​person crew.
Although Wright Door Co.‘s website claims they have only been in existence for about 5 years, they have 30+ years of garage door repair experience and it clearly showed. My technician’s expertise was superb.
If you have a serious or minor garage door repair issue, do not hesitate to call on Wright Door Co. They have earned my future business!