Shepard Presentations

Specialties

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-​selling author.

Shep’s philosophy as a speaker is that it is all about you — your meeting, your people and your success. His style is energetic and entertaining mixes important information and entertainment (humor and magic). The content is relevant and useful, and the audience will leave with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs you will ever experience!

He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

History

Established in 1983.

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-​selling author.

Shep’s philosophy as a speaker is that it is all about you — your meeting, your people and your success. His style is energetic and entertaining mixes important information and entertainment (humor and magic). The content is relevant and useful, and the audience will leave with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs you will ever experience!