Roberts Realty Co

I lived in a Roberts Realty apartment for two years and had a great experience all around. I only moved out because I was moving to a different city. Andy was nice and responded to all maintenance issues within a day or two. He even found a locksmith for us on a holiday weekend and didn’t charge us. I moved out at the end of May and had my full deposit back a month later.
The people at the office are generally pretty friendly, and they were lenient the time Bank of America messed up my roommate’s automatic payment. They also wrote a recommendation for me within 24 hours of my request, which was very helpful for moving into my new apartment.
I had one bad experience with Robert’s but it wasn’t enough to go from 5 to 4 stars. I needed a temporary key after locking myself out. When I got to the office, I was handed a key, but it didn’t look quite right, and I said so. The person at the desk confirmed that it was indeed the right key. When I got back to the apartment, it didn’t work, just as I had expected, but luckily I had left a window open and could climb in.
Some people complain that Andy will come into the apartment unannounced to do maintenance. I know this happened a few times my first year in the apartment but never in the second year. But the times he came in were only after I had requested something specific, so it wasn’t a total surprise.
All around a great experience, and I would certainly rent for Roberts again.

In the past 7 years of renting different apartments or houses I’ve experienced the whole spectrum of landlords and companies. Andy Robert’s has been one of the best landlords I’ve ever had. He actually cared about the property and was prompt in any fixes or updates we asked about.
We put down our deposit and signed the lease, but still had a few weeks until we moved in. Most other companies would have just taken our money and not cared about the condition of the apartment after the lease is already signed. Andy took that time to continue making improvements on the apartment we were going to live in– ripping up old carpet so we could have nice hardwood floors. When we moved in we submitted a list of minor damages so we could have written proof that we didn’t create those damages (a lesson I’ve learned after having terrible landlords in the past). Andy scheduled a time to come in and fix every single thing on that list! He truly went above and beyond to make sure we were comfortable and happy and living in a well-​kept place. When we moved out, we left the apartment in good condition aside from normal wear. They returned our entire deposit when we moved out (did not scam us like previous landlords).
It looks like some people had an issue in the past with the company coming in to the apartment on short/​no notice. We never experienced this problem. We were always able to schedule times in advance for Andy or a handyman to come in (via email or text). He always responded quickly to emails too.
If you’re looking for a place in the St Louis area, I HIGHLY recommend renting from Roberts Realty. They are a safe and honest company with great deals on their apartments.

I didn’t have any issues while I stayed here. The apartment was decent, but they raised the rental rate beyond what the place was worth so I found a better deal.
Some folks have had issues with the short notice that Andy can sometimes give before showing the apartment (during the month before vacating). This didn’t bother me, but if it bothers you you might want to mention that to Andy.
I always paid my rent on time and never had to contact them for issues. I had my place professionally cleaned and turned in the cleaning receipt with the keys when I vacated. There was no damage to the apartment. I received my entire deposit back, without any B.S. fees removed.
I wouldn’t hesitate to rent from them again, if the price was fair.

My relationship with Roberts Realty got off to a bad start and has quickly declined. My apartment building was sold to them about a week ago. Their representative wanted to complete a presale inspection of my apartment, and because it was an inconvenient time for me and I wasn’t given any notice at all, I declined his request to enter and stated he will need to reschedule.
He chose to enter about an hour later while I was in the shower. As a female alone in my apartment, this type of invasion is incredibly dangerous and unacceptable.
Following that, my water was turned off without notice for several hours. This delayed my work plans for the day and had a detrimental effect to my business.
Wretched!

Apartments are high quality. Landlord — Andy — responds to all issues and is extremely friendly. Rates are competitive — much lower than WUSTL Quadrangle Housing and other housing options. I have a beautiful 2.5 bedroom apt for under $ 900. Only downside is laundry access.
The complaints from «Megan A.» seem exaggerated. In fact, most lessors require notice before moving out. They want you to declare an intent to vacate an apartment so they can list it for rent. It’s pretty common for individuals to not leave an apartment before the lease expires. Seems like they just wanted to know what you were doing. Plus it’s just common decency to communicate with your landlord. Roberts Realty actually offered to pro rate rent upon moving in!
And it’s not a federal offense to open mail if it’s delivered to the correct address. «Under this statute it is only illegal to open mail addressed to someone else if you have taken it from the custody of the Postal Service. That means it is a crime to take a letter, package, postcard, or other item of mail from a Post Office, a mailbox of any kind, or from a postal carrier before the mail has been delivered, if you intend to prevent the mail from being delivered, pry into it, embezzle money, or destroy the mail. […] There is a common misconception that it is illegal to open mail addressed to someone else that has been delivered to you. There is no federal statute that prevents you from opening mail not addressed to you once it has been delivered by the Postal Service.»

Absolutely the worst experience I have ever had renting– hands down, no question. The staff seems to be so disorganized and have a lack of communication. It took several phone calls, emails, and weeks of patience for problems to be fixed. One of the problems we had to wait for was that the tub was not draining. That is bad for their building and awful for the tenants personal hygiene. I took over the lease for another tenant and had asked multiple times before moving in to sign a new lease and about a security deposit and was continually told it would be taken care of, to just wait for an email. I went ahead with my moving plans only to get a phone call three months later from someone in the office absolutely screaming at me about the security deposit that I owed and that I had not signed a lease. They have a policy that requires 30 days written notice of moving out (even if your lease is up on a certain date), and sent the paperwork to the tenant who no longer lived in the apartment. Those of us who lived in the apartment never saw it because IT IS A FEDERAL OFFENSE to open mail not addressed to you. We did not give written notice due to not being told of this policy, so we had to pay rent for the month after we moved out. When asking about how we were supposed to be aware of this policy, we were told that we should have opened the mail that wasn’t addressed to anyone living in the apartment. I mailed the check for the rent for the month after I moved out and received a phone call from someone in the office saying she didn’t understand why I was paying rent after I had moved. Perfect example of lack the total lack of communication! I explained the situation and she said that didn’t seem right and would talk to Andy and give me a call back. I never heard back from her and the check was cashed, so who knows what ended up happening. Moral of the story, DO NOT RENT FROM ROBERT REALTY.