Lemcke Appliances & Television

Unfortunately my experience was very unfavorable. I went into the store, ordered an oven, set up an appointment… easy right? Wrong. On the day my oven was to be installed, I took half day of vacation to make this work. I received a phone call 30 minutes after (on the day) the oven was to arrive saying the oven I ordered was on back order. They were unable to tell me when it would arrive. I had guests coming for NYE and ended up serving cold finger foods. Bummer, but ok. Fast forward one month later, the oven has arrived, they send someone to install it… finally! My husband takes a half day of vacation to make this happen. The person sent was unqualified to do his job and again I am left without an over and no indication of when/​if it could be installed. Fast forward two and a half weeks later, another appointment is made. Again, I am forced to use personal time from my teaching job to make this happen. The oven is installed! Finally! None of this was made right when brought back to their attention, in fact I was treated as if I was lying. Told that I was made aware of all the situation mentioned above, which of course I was not!!! Poor customer service, at the very least an apology should have been offered but it never was. What a shame. I will not be using this establishment ever again and would recommend you don’t either.

These guys are great. I’ve bought several appliances from them. Outstanding product knowledge and customer service!

Appliances are one of those things that people tend to buy at big box stores, like Sears, Lowe’s or Best Buy. It’s easy to go to any of those places and forget about the local appliance places. Lemcke is an established business that sells appliances in Webster Groves. I grew up on the street it is on, and it’s been there for as long as I can remember. So when my hubby and I bought a house almost two years ago and needed to buy some appliances, my mom suggested that we look here. I am totally up for supporting local business, especially in my hometown (and current town), so I went there to look. At the time, I was looking for a fridge and washer dryer. I had done some research on what I wanted before I went, and when I was there, got personal attention and lots of explanations on my different options. I didn’t buy right away, as I wanted to do more research, and I didn’t feel pressured to do buy on the spot either.
I ended up finding a killer deal on a fridge elsewhere, but bought my washer dryer here. They carry a lot of GE appliances, and I had done a lot of research on the Amana brand, which is part of GE. Consumer Reports recommended a set of Amana. I bought them and set up delivery easily. They delivered right when they said they would. The guys who delivered and set them up were great. They had A LOT of experience setting up and had been at it for many years. I felt comfortable with them doing it. They were also very friendly.
Fast forward to last week. I wanted to buy a chest freezer and did some research on what I wanted and what it cost. I walked into Lemcke and asked about it and got it at the price I was expecting to pay. I’d much rather that money go into my local economy, so I was pumped. We picked it up because it wasn’t that big or heavy and didn’t need professionals setting it up. They had to order it and it came in the next day. When we set it up, we noticed after a day that it wasn’t cold. We called Lemcke and they had a technician out to look at it within 2 hours. It was dead on arrival — not their fault, GE’s fault. GE replaced it for us. When they brought it, they wouldn’t take the dead one! I called Lemcke and they came to pick it up the nexy day, no problem.
The showroom is pretty small and doesn’t have every product they carry but you can get anything. This is their living. The people who work here REALLY know their stuff, unlike everyone at the big box stores. I’ll always go here first when we need new appliances!