Custom Home Elevators Of St Louis Inc

Beware!!! This company has deceptive business practices. My home elevator broke down 1 ½ months ago. They came out and said it was due to lightning damage. That was it. They did not tell me if this would be covered under warranty nor did they give me a written estimate on the cost of repair. Fast forward three weeks later, they show up without any notification. They waste 1 ½ hours and do no repairs because they did not have right parts. Again no communication on cost of repair. Finally an additional three weeks later, they again come out without proper notification. The technician begins repairing the elevator despite us asking for a written estimate prior to work starting. After the work was completed they give a bill totaling more than $ 1400. Naturally I was upset given the lack of communication from them. No written estimate prior to work nor proper notification of appointment times. Their solution rip the parts out of elevator that were installed. Office staff is rude. Needless to say, I will never use this company again.