Clipper Tree Service

We got a bunch of sorely neglected trees with our new house in the city. After dealing with a highly unprofessional and incompetent tree service, and after some sticker shock from the bigger names, we have been SO HAPPY to work with Clipper. They have trimmed and removed trees for us three times. They do a great job. Their bids are low, the guys on the crews are super nice and they don’t mind my fussy requests. Recently, within three days of calling to get an estimate, my tree was trimmed and tidied.

There are pros to every business. This place at least had free estimates. However, they have horrible communication, horrible customer service and horrible reliability.
No one ever called me back after my request to have a free estimate done for a large tree in my backyard. The employee doing the estimate simply showed up without contacting me to set up an appointment. That was frustrating, but not such a big deal. I mean, at least they came out for the estimate. A couple other places I called didn’t even show up.
The price was good, so we scheduled an appointment. Unfortunately, they never came out. I called multiple times to see what the problem was, but was sent straight to voice mail. To weeks later I get a call, «hey, we are in your area today! Would you like us to stop by?» Ummmmm… NO. By then I had already hired a different company.
I told the receptionist I was frustrated that they didn’t show up for the appointment and never contacted me. Her response? «Okay!» and a quick hang up.
Don’t bother hiring this company. They may quote you a good price, but will not show up for the appointment, will not let you know if they are not coming, and will not call to reschedule. I don’t know how they stay in business.
I guess their customers don’t mind waiting around to see if maybe their trees will get taken care of. I prefer to work with businesses that don’t make me guess whether or not the work they were hired for will ever get done.