Pheasant Run Resort

After reading the mixed reviews for Pheasant Run Resort over the past year, I was concerned regarding our stay. We went for a week in Mid-​June 2016 for a national specialty dog show. I felt a little better after reading some of the more recent reviews that made it appear the resort was making an effort to improve. All in all, I would say that I had a nice trip and stay at Pheasant Run Resort. The room, while wasn’t up to date with brand new carpet, bedding, and such, it was clean, it wasn’t gross like some of the past reviewers experienced.
We stayed in the golf wing on the 1^st floor. The room was clean and in acceptable condition. My 22yo daughter wasn’t as impressed as I was, but I previously read some of the reviews, so my expectations were not as high as hers. The bathroom was exceptionally clean. I liked it that our sliding door opened to a patio, which made it very easy getting dogs in & out.
We had tons of equipment, bags, and stuff for a stay for a week and the room was a very far walk from the parking lot. Seriously, I’m talking about 150 yards from the parking lot to the room and that’s if you lucky enough to get one of the close parking spots. It’s one thing when you are just walking yourself— no big deal — - but that’s a long distance to walk with bags & heavy boxes of stuff. Technically, there is a sign that says authorized vehicles only beyond this point, but we decided we would drive past that sign and unload our vehicle because too many of our bags were heavy and there was really no need to have to wheel everything from the parking lot to the room, when we could drive down the road and unload directly from the car. We did so very quickly and got moved out of the area quickly. I prefer to follow the rules, so when the sign says authorized vehicles only, then that’s what I want to do, but It would have been really nice if the resort would allow for a 5 – 10 minute unloading period when you have one of those far away golf wing rooms.
I highly recommend taking a bike if you are staying in the golf wing and attending an event in the event center. It was so awesome to be able to jump on the bike at our room and bike to the event center. It also made it nice to ride the bike to the car, especially when we ended up parking in the front parking lot. I had lots of people say how they wish they had a bike too.
I went to the Jambalaya restaurant on Friday night for the catfish dinner. I thought the food was below average, but the server was really very good. We had banquet style meals several times during our stay. The lasagna meal was very good. The «steak» dinner was really sliced beef. I didn’t think it was all that good. My daughter had chicken and she really liked her dinner.
I am not sure I would seek out this facility as a place to go for a random trip, but I thought it met many of the needs for a national organization looking for a location to hold a meeting & dog show. It was easy to walk the dogs. The Mega Center was a great facility for our smaller association.

Stayed here Memorial Day weekend. Combo Breaker tournament.
We stayed in the older golf section.
Clean, comfortable and very relaxing. Gamers got loud later in the evening but not a big deal, it was expected and they are all family anyway.
That said this is a nice play to stay. Prices are reasonable and I found the staff from front desk, house keeping even security to be super friendly and very professional.
Now the place is dated, I felt like I took a step back to 1982 the year I graduated high school.
A lot of dark woods, dark colors, plaids (seriously guys) ship-​lap and the big clunky furniture. If they want to stay relevant they woefully need a refresh.
If you want a 5 star hotel than pay 5 star prices. If you want a decent, safe place for your family come here.

Went with my sister for a night of dinner (Harvest), comedy (Zanies), and drinks and dancing (Jambalaya). What set this resort apart for me was the courteousness and attentiveness of the staff. True, there are parts that need remodeling but overall, it’s great. The choice of pools to swim in is an added plus. The little «Bourbon Street» is really cute! The friendliness of every single employee we encountered gave this review 4 stars. The dinner was outstanding and the weekend was perfect. Our room was spacious enough and very, very, clean.

Issue resolved, thank you. Your Website no longer shows a 3– room, 2-​bedroom Tower penthouse Suite. We also received a follow up phone call advising us of the same.

YUCKY!!! Will NOT be staying here again. Woke up to MOUSE POOP in our room! The front desk did comp two coffees and three bottles of juice ($ 15) and offered us a discount on a future stay (something we wouldn’t do), but was told that since we booked via
they couldn’t do anything about the room rate. When I called
they told us since I was comped that $ 15 and offered a credit on a future stay (yuck) they wouldn’t do anything either. It wasn’t here last night which means it’s in the room. Really a shame that neither the property or the booking agent didn’t find mouse droppings a bigger problem and try to make us feel better about the incident. We were willing to look past the run down properly, peeling wallpaper, and constructions, but this is too much!

So this has been a truly disappointing birthday trip (at first). I would never pay full price (got it on a living social) ultimately will never come back.
Room extremely small. Almost everything at resort closed. Pure disappointment!!!
Have to update… The waitress was surprisingly pleasant. She did her best to turn this experience around for us.
Second update, mostly everything opened on Thursday. Cute lil bourbon street. Ice cream shop. Couples Massages at the spa were amazing. Finally had dinner at jambalaya restaurant. Wait staff did everything to make it a great dinner. Came back to the room for a nice birthday surprise on the bed. A bottle of champagne. Not sure how they knew but i appreciate the gestures. Enough to turn the 1 star to a 4. Good hospitality goes a really long way.
Thank you!

I love the resort it’s amazing and has so much to offer. Is it perfect no things happen but they work hard to fix it. They respond faster than any hotel I’ve ever been at, they are at your room in 5 minutes. It was jammed packed but they treated us like we were the only guests there. I can’t say enough about the place the amenities and the staff. I want to thank all the staff on their hard work and kindness

I rented a hotel room for my friend and I. It had been a rough week, so I called ahead and reserved a deluxe suite with a «gorgeous view» of the golf course. I was promised that I would be in «one of the best rooms» at the resort”, and in the most «serene and zen» wing of the entire hotel. This stay was $ 300 for the night.
The first issue began when I arrived to the room. The room was filthy, dusty, and there was mold growing in the shower. And my «beautiful view» was of a parking lot.
Upon checking in, I had been asked to provide my ID. This is typical, but the woman never gave me back my ID. When I went to Zanies comedy club, I went back to the front desk to ask for my ID. The woman behind the counter was hostile, rude, and demeaning. She told me that she «definitely gave it back» without even looking around her area. It was not in my room, and I checked all of the floors. I had to get a brand new ID. Perhaps she sold it for an underage person to obtain a fake ID? Either way, the way that she responded by raising her voice was uncalled for.
Zanies was funny, but the «Italian Meat and Cheese» plate was a plastic bowl of stale crackers and two slices of salami, with two little cubes of American cheese. We left early.
When I woke up this morning, I noticed that I was surrounded by bugs. The bed was full of them. Please see the picture that I had uploaded for this resort. I was disgusted. We left early.
They have bed bugs here. I am absolutely disgusted by not only the lack of customer service, but the lies, the bed bugs, and the broken promises of a delightful getaway.
Highly disappointed. Do not come here.

Better than average motel, less than average hotel. First, the good: room seemed clean and staff was friendly. Now, onto the bad. In the first room we got (ground floor) the window wouldn’t lock (we got moved to one that did). The walls are REALLY thin. We had to sleep with the bathroom fan on to drown out the noise. The room is outdated (they still have box TVs). Well, I guess the whole place in general needs updating. The price of the rooms is way too expensive for the condition it is in. When we went to use the pool, some lady was letting her completely naked toddlers run amok — in front of staff who did nothing. Super unhygenic and disgusting (they make swimming diapers for a reason). The hot tub had a layer of filth around the edges. Alcohol is way overpriced — $ 6 a bottle! But, you can take it and drink pretty much anywhere at the resort. Food was OK — nothing bad but nothing amazing, either. The place seems to be trying very hard to be a nice destination, but in vain. The staff said they were trying to update the place, so maybe in a few years, in will be a nice place to visit.

Currently sitting in the sports bar where they do have a food menu but for some unknown reason we are not allowed to order food.

I was here for a convention, so thought it would be easier to stay right at this hotel.
I would not recommend this place to anyone and I will bulletpoint why.
–food at the in house restaurants was terrible. We ate at two of them
–the bartender at jambalaya decided to put his own tip on our bill. Good thing we caught that. He didn’t have an explanation as to why that happened.
–the room was so stifling hot that we slept with the air conditioning on high in the dead of winter and we were only comfortable.
–front desk service was terrible. I asked for a Kleenex and the guy ignore me and answered the phone.
There were 2 queen beds in the room which was fine but only two towels.
Never again :(so disappointed.

Do NOT stay at this place. When we arrived to our pricey room, a suite, it was ice cold. We had to wear hats and gloves in our room. There was dirty underwear left in the room. They sent a guy up to fix heat, so we went to dinner. He never fixed it and the hotel never bothered to tell us that so once again, we returned to a frigid room. When I contacted them again, I demanded a 50% discount since half our stay was ruined. They were hesitant to do so, but finally agreed. However, we were given a new lesser valued room, so it was not really half off. Another argument later, the front desk finally agreed to give 50% off the new room. BUT… when I checked out the next day, the rate was again back to 50% the higher priced room. I should have gotten the negotiated price in writing. I didn’t, so I paid a price that I believe was unfair and had a crappy time at this dump.

My family decided to try this resort out for the last few days of the kids Christmas Break, checking in Jan 1, out Jan 3. I called that morning and was told we wouldn’t be able to check in early (check in is 4pm) because their New Year’s Eve package included late checkout. No problem, we went to the outlet mall and did some shopping and arrived just before 5. Our room was not ready, they offered us $ 30 in restaurant credit to eat while we waited, i initially refused because we had just eaten but relented because we really had no other choice. I asked about upgrading our room if there was something else ready and were told they were completely booked and was told our room should be ready in 30 – 45 minutes. An hour later we checked back and our room still was not ready. At this point I was getting angry, they gave us another $ 40 in restaurant credit and and said it would be another 30 minutes. I got a call about 15 minutes later that our room was finally ready, Lyndsey the front desk manager was very apologetic for the delay, gave us a late checkout at 3pm and her business card requesting we call her for our next visit.
The room was nice and more spacious than I expected for a 2 queen bed room. It had a fridge and microwave and more drawer and closet space then a lot of hotels, the only thing I was surprised not to find was a safe in the room. The kids enjoyed both pools and the arcade. The pools are open until midnight and they thought it was awesome that they were able to swim that late. They have card/​board games available, a craft table, scavenger hunt, movie time for kids which was awesome. The kids liked the ice cream shop, the gift shop absolutely needs to be updated. It was a lot of junk in there, it looked like my grandmas knick knack hutch. It would be nice to have some magazines and updated souvenirs.
When we returned back to our room from the pool the second day at 4 and nothing had been done in our room I called the front desk and was told housekeeping does not come in during your stay, it would have been useful information when we checked in. I requested they come empty garbage and exchange towels. We returned from dinner about 8:30 and they still had not come so I called again and was told they would be right there, never arrived so we tied up the garbage bags and put them in the hallway and in the morning took an empty garbage bag off a cart in the hall.
There was also the inconsiderate group of guests who had 3 – 4 rooms on our floor and allowed their kids to literally run around the halls until 3am but that’s not really a complaint about the resort, just rude guests!
The bar was fun, they had a DJ Friday and a band Saturday. Prices for drinks were well above average but I expect to pay significantly more at a resort.
At this point I would give them 3 stars based on how late we were checked in and housekeeping. We will absolutely give them another chance and hopefully will be able to update my review with more stars in the future!

Just got back from a weekend get away with my boyfriend– we had a great time, stayed in the tower and the room was nice, the bed was very comfy, but they could use better fitting sheets on the bed, the elastic was very worn on the fitted sheet, so it didn’t hold on the corners of the bed very well. The bathroom was so-​so — standard tub. It was nice that the mirror and sink were outside of the tub/​toilet room.
The pools were fun, and we enjoyed the hot tub. We utilized the spa for a massage when we first got there, and it was very relaxing.
The normal brunch was just okay, but the champagne brunch on Sunday was very very good.
Overall, fun resort, a bunch of stuff you could do outside of just relaxing in the room — there is a comedy club attached, we saw a show there one of the nights. And St. Charles is a cute little town with good dining and shopping options. The resort itself is a bit antiquated and the New Orleans theme is kind of silly, so that is why I am giving it three stars. Overall positive experience, though.

Pheasant run is a resort in Saint Charles Illinois it’s a little dated and overpriced for what it is I now stay at easy eight down the street for a lot less it’s about the same inside Donely difference this place has a golf course and a pool and a buffet and it’s close to the show that we have twice a year out here I think your price and he needs to be a lot better more like $ 89 instead of 169 a night

Our room in the tower is clean and very NICE… beds and amenities in the room are fine. Kids loved both pools and we ate at Jambalaya, food was very good and service top notch. No complaints so far. I hear snoring but it’s in bed next to me, can’t take that to the management now can I?

After reading some reviews, I was concerned about staying here. I have to say we were pleasantly surprised. We arrived and were greeted by friendly staff. Our room in the tower was spacious and clean. Yes, the hotel is aging but the accommodations were nice. I was there for a work event. (because of poor reviews I instantly checked the bedding and the linens. All was above average) The convention crew was on top of it. The bar was a great place to go and decompress after a long day. My husband golfed while I worked. The course and the grounds are beautifully kept. I loved the fire pit and the pools looked cool (I didn’t have time to swim). My husband and I agreed we would come back and bring the kids. I am sure it was spectacular in its «hay day» and I wished I could’ve seen it then too.

Staff was very friendly. It is an annual tradition for the family to spend an October night each year. This place is a lot of fun and is very kid friendly. They had all sorts of crafts and activities for the kids. They especially liked the balloon animal guy. Who buy the way refused tips. It was capped off by the hay ride. Success!
They do have free kids activity room (babysitting) which we didn’t utilize this time but have in the past.
Thanks! We will be back!

We were sorely disappointed in the cleanliness and condition of the room in the tower. There was a used band aid on the outlets on the bedside table, the remote was held together with duct tape, there were holes drilled into the shower tiles which prompted is NOT to trust getting in there, there was broken handles in the shower hanging off, and when we walked in the room there was a small pile of peanuts in the corner.
The pool was nice, the staff was friendly, but the room and actual hotel portion felt like a cheap road side motel, with worn threadbare towels to match.
We came for a child’s birthday party, and the kids enjoyed the pool and the craft area, but this is definitely not a nice hotel.
Too bad, in its hay day it was really nice.

Worst hotel ever. DO NOT BOOK! You will regret it. Waste of money.
Last time I stayed here for work, they messed up my reservation – even though I confirmed through phone before checking in. Once we got it settled, they gave me the key but when I went up it didn’t work. So I went down and changed it. Still didn’t work. And while I was down, a few other guests have come down with the same problem. Really? Then the room I was in was close to construction which seemed to go on all day and night! I called to complain… Lady said there is no construction going on and doesn’t know what i’m hearing. Then a guy called back and said yes they are doing construction and said he will try to stop them during my stay. How does the first hotel lady not know there was construction going on??? I also ordered room service… And they sent it up so late and with a missing order and no utensils. Seriously?
Anyways, I’m back for work. And YET AGAIN, they messed up my reservation. I also called twice before coming to confirm. But no… Still wrong. What is up with this hotel? And then… When I finally was checked in and handed my key with confirmation of a king room in the tower, I go up only to find out it’s a double room! I call and say she gave me the wrong room (even though she gave me the key saying it was a king and the fact that I reserved a king). She apologized and asked if I wanted her to come up and give me the new key. Of course, I said yes. I had a cart full of luggage that I trailed all by myself because there were no bellmen. There’s no way I was going to go down and get my new key with all that stuff!
I just don’t understand why this hotel messes up so much!!! It’s an awful resort. The service sucks. The facility is old/​smelly. And the prices aren’t great. I’m only staying here due to work… But thank God this is the final time we are using this hotel. We are NEVER coming back. By far the worst hotel ever. DO NOT BOOK!!!

We stayed on a Saturday night as a family of 4. If you have never been to Pheasant Run I do highly recommend it, we love the layout, the New Orleans feel and the accomadations! The pools are awesome (a little too much chlorine, my eyes were on fire after swimming) but the indoor/​outdoor aspect is one of a kind! There was a bonfire, there were craft tables set up, even a giant game of Jenga! The rooms are typical, the windows offer a very nice view!
Definitely visit the gift shop! Lovely array of knick knacks and they were offering samples of their homemade coffee which was the absolute best coffee I have ever in my life had!
The reason for 4 instead of 5 stars is because, I would like to see a light on the flag by the golf course out of respect for our country. It was disappointing that the atrium pool is closed during meal times and the indoor/​outdoor pool was closed when we arrived for what seemed to be a private party. Also, my kids visited the craft table to do sand art, but they were out of sand when there was still two hours left of the craft time, so we left without a craft they were looking forward to doing.
Overall, Pheasant Run is like no other hotel or resort I have ever visited and it’s worth a try!

I’ve stayed at Pheasant Run two summers running for a convention, and I’d say it’s a solidly three-​star experience. There are highs and lows for sure, but it’s a pretty decent place overall.
First, I have to get this out of the way: book a tower room. Yes, they’re slightly more expensive. There’s a good reason for that. Friends of ours stayed in the golf wing, and those rooms are unremodeled and much farther away from the center of the resort (seriously… it’s a hike). The Tower rooms are larger, nicer, and right in the middle of the action. Our room had a fridge, which the golf wing rooms did not. You want the tower rooms… trust me.
However, I will say that even the tower rooms are a bit older and more outdated than I would expect. The shower curtains, carpet, and wallpaper are all quite old, though happily the bedding is new. In addition, the door mechanisms don’t seem quite secure (somehow a strange man was able to let himself into my friend’s hotel room using his own room key… slightly terrifying!) and there is always at least one broken elevator.
Still… get a tower room.
As for the rest of the hotel — there are three pools (technically two, as one is indoor/​outdoor) and an indoor hot tub. There’s a fire pit outside which is pretty nice, and the grounds are very pretty. Occasionally the staff will let you borrow skewers to make s’mores at the firepit, so pack your marshmallows! There’s one «nice» restaurant — Harvest — which we really enjoyed. There is a more casual restaurant, Jambalaya, with po’boys, fried food, you get the idea. Harvest and Jambalaya seem to share a kitchen, so you can also order food from the bar by the pro shop or from room service. In addition, there’s a little café by the pool which serves basic things like burgers and wraps as well as coffee, scrambled eggs, etc.
There are a couple of other little shops and cafes in the «Bourbon Street» area, but hours are unpredictable — the ice cream shop has never been open when I’ve walked by.
The main thing that takes my review from four to three stars is the convention area — so please feel free to disregard if you’re just visiting for fun. Since last year they’ve removed the moldy carpet in the MegaCenter, which is awesome, but the carpeting in the ballrooms seemed damp and kind of gross — not great when you are at a dance convention and rolling around on the floor a lot. I didn’t have any cell service in the MegaCenter, and the air conditioning was absolutely out of control cold while somehow also being incredibly humid. Not a good combination. We were miserable.
I think overall this resort could use some refreshing and remodeling, but for the price we paid it wasn’t too bad.

Not terrible but not great. The place is outdated and a little run down. Our room had been upgraded to a tower room, which was a nice surprise. I hear that the courtyard rooms are very bad, so I am glad we didn’t have to stay in that wing. Our tower room was perfectly ok. Had a mini fridge and a microwave with a smaller flat screen tv. The downfall was that the shower was really dark. It could stand to had a little more light in there.
The food is mediocre at best, and overpriced, too. We were there for a convention, and man, the air conditioning was so cold! I am not sure if there HVAC system is out of date too or what, but we were bringing blankets around to keep warm. Also, there is no cell service at all in the largest hall area.
Also…the roof blew off in some storms that came through! Apparently the winds were low grade tornado strength… so I will give them a pass there. This was the glass ceiling section in the atrium building.
The convention we were at was hosted here, so it really was the best place for us to stay. Outside of that, I would not have chosen to stay here.

We have just checked into a king suite. The smell in the room is very musty. They must not have the attachment for the vacuum to get into corners. The carpet is very stained. I think I will keep my flip flops on. The bed is clean. The TV is an old school 19″ box, at least they have cable. The staff is great. Everyone is very nice. Not a single employee has walked by without greeting us. If they replaced the carpet, gold wallpaper, and furniture from the 1980’s the smell might be better. Over all considering the price we paid its ok. Maybe we have spent too much time in more expensive hotels. Still love the staff.
I have to tell you after very discretely mentioning it to the front desk they upgraded our room. The new room is amazing! Walk out patio. No bad smells. Clean carpet, well worth the $$. We were ready to go home and now I’m ready to stay another night. The staff is not great they are AWESOME! Love this place and plan to put it on the rounds of places to go!

It’s actually a little remarkable just how bad this place was. We stayed here three nights for a convention and Pheasant Run essentially failed on every level. There is a LOT to recap here, so I apologize if I skim on a few things.
First, the valet. Had we not been here for a busy convention, I wouldn’t have given second thought to parking the car myself, but for $ 10 a day, I figured it was better to be safe than sorry. When we first pulled in to the circle drive, the valet was nowhere around, so I was directed by another employee to park my car in a no-​parking zone about 30 feet ahead. I was apprehensive, but figured the valet would come by and move the car after we checked in (the front desk confirmed this and I left my keys with them). We went about our business at the convention, and at 6am the next morning, I got up with my friend to use the workout center. On the way there, we pass the circle drive… and I realize my car is exactly where I left it, and has been sitting in a no-​parking zone all night. By some miracle it wasn’t towed, but I certainly wasn’t happy about paying to park it myself AND have it run the risk of being carted off. To add insult to injury, there were a few half-​empty liquor bottles and glasses around the car, so I’m not sure what went on there. I relayed my concerns to the front desk (the manager was apparently unavailable til Monday, despite it being an event weekend), the valet moved the car. This was fine until later that evening when I pulled my car out to go on a Walmart run, and when we returned an hour later, they once again couldn’t find the valet. After 20 minutes of searching, it was confirmed he had in fact gone home, so I went ahead and parked my car myself again and asked for a refund for the service.
Next, the quality of the rooms. We had four people in our two-​bed room and it was incredibly cramped (no surprise there). What was a surprise was the incredible sewage smell on our floor, the musty, uncirculated air, the toilet that literally ran all weekend (despite me repairing it at one point), the lack of toilet paper and towels (according to the front desk, they simply ‘ran out’ of both.), gritty carpet and non-​functional locks. I’ve stayed in a lot of low-​end hotels (ones that cost around $ 30/​night rather than $ 139/​night) and this was easily one the worst.
In addition to all that mess, the employees just seemed generally miserable or unpleasant. The worst overall was the housekeeping. Again, we had four people in our room which meant a lot of luggage and clothes, but we did a pretty decent job of keeping things divided and relatively organized. Apparently this wasn’t enough for our housekeeper. We came back to the room while she was working on it, and the first thing out of her mouth was ‘Oh you all are naaaasty. This room is a mess, wow.’ Keep in mind this wasn’t said in a friendly-​ribbing sort of way, but a very rude, very condescending tone. It was extremely offputting — I’d been taking out our trash, organizing things off of the bed, and doing essentially everything possible to make her job easier — I definitely don’t want to be listening to her commentary on it. Besides her, the employees working in the ice cream shop on Bourbon Street looked like they’d never smiled in their lives. We went in for a scoop each, no greeting, no smile, no offer to help… the guy behind the counter was more preoccupied with texting while ringing us up than giving back correct change. I mean I understand a boring job, but c’mon, we’re not asking much here.
This is getting incredibly long, so I wont even touch on the flooded hallways, the pile of vomit that went unattended to all weekend, hair in the pool (not just a little — big tumbleweeds of it billowing across the bottom while we were swimming), and cable that kept going out.
The only pleasant part of this experience was the breakfast, and the owner’s offer to discount our stay. We definitely will not be coming back.

I was here for an overnight because of dance competitions. This is the place we would go to for the dance competition anyways, so I decided to stay here. It was a little pricy.
The staff is helpful and very nice. The service at the restaurants are pretty good. I was going to go to one of the pools. They were open after we were in the hotel, which I was happy that happened. Thanks for doing your jobs staff!
Pheasant Run’s atmosphere is great! I like the unique «Bourbon Street» theme. You can go golfing here, and it is an 18-​hole golf course. There used to be three pools, but one of them was demolished (maybe a renovation), so now there are two pools. There is an indoor/​outdoor pool. It’s large, and the scenery around the pool is nice. Yes, the indoor/​outdoor pool is a heated pool. I love the detail of the pools and the waterfall by the pool! There is also the Garden Atrium pool. It’s a small pool, but there is a jacuzzi nearby the pool. There is a few ballrooms, and there is a Zanies Comedy Club in this hotel.
The hotel rooms are your average hotel rooms. My room (like most of the others) have small bathrooms and a medium-​sized bedroom with a decent TV. The room was clean as well. Nothing dirty when I walked in the room.
The highlight of my stay was the fantastic food that was served. For dinner, I went to the Jambalaya Restaurant, which is in the hotel. The waitress was nice and friendly. I had the calamari with Parmesan cheese. Great texture of the calamari. I dipped a piece of calamari in red sauce, and the red sauce tasted great! I also had the New Orleans Po. Boy. The sad thing was that they served the Po. boy with pork. It’s not really on a regular Po. Boy, but it was a different way of doing it. It had a LOT of barbecue sauce. I smelled it, and my nose was running! The smell was strong, but my Po. Boy tasted good. It was nice and crispy French bread and good fries on the side! The pork was tender and delicious. There is the Garden Atrium breakfast buffet, and it tasted amazing! The French toast had brown sugar which was perfection. The apple pancakes were awesome, the bacon was crispy, and the sausage tasted good!
One small problem is the hours for the ice cream place. The hours for a Saturday are ridiculous! The ice cream parlor in Pheasant Run was not open until 5pm, while other ice cream shops open at 10am! I was disappointed when I had to get the Culver’s ice cream for the ride home.
The overall look is that it’s a great hotel! There are pools, good restaurants, and great service. The hotel rooms look decent. The hotel should change their hours for their ice cream parlor though. There is something everyone could enjoy! I will come back to this hotel.

First time here and actually it’s not as bad as other reviewers noted. First impression is not bad! Especially Brendan… he is wonderful!

I’m a bit confused! The layout of this place is horrible — the staff seemed a but — well — just not trained well. The food was ok, but nothing to write home about. The parking — lots of it, but it was all far from anywhere you wanted to get to! The inside was a bit dark no matter where you were.
The great points — the amazing pool — though I didn’t get to go in it — it was very impressive. Otherwise — it’s just A-​OK!