Mobile Systems

Great service and great people! Had a rear camera put in. Was waiting for my car. Jim put 2 guys on it so I wouldn’t have to wait as long. Then told me price was less since I didn’t need a part. Highly recommend this business

Wish I could give 10 stars!
Wow, so professional and honest, very rare these days!
The tailgate LED strip that came with my Escalade was not working on the right hand side. I bought a new strip on Amazon and asked Jim to remove the existing strip and replace it with the new one.
He took a look at it, and determined the existing strip is fine, only a few wires were corroded, otherwise, the strip is fine.
His guy who did the work was awesome, and within an hour the car was done.
Wow!
Highly recommend!

Can’t give enough praise to this place. After ZTech installed a Bluetooth System in our car using incorrect parts, Mobile Systems found the problem and corrected it. Now our Bluetooth System works beautifully! Donnie was extremely knowledgeable and great to work with. He was very professional and explained everything to us both before and after installing our Bluetooth System. It was worth the 45 minute drive and I highly recommend this business if you need Bluetooth, Stereo or wireless remotes installed! Thank you!

I just purchased a 2015 Q50S and wanted to have a remote start installed. You would think on today’s luxury cars it would be standard equipment. My biggest hangup was not wanting another remote on top of my factory one. I heard some great things about Jim’s business and the way he operates it. From one business owner to another Jim is obviously 100% customer focused and knows how to run a business! Don’t hesitate to trust your car to Jim and the whole team! You can tell every one of them has passion for what they do. The quality of their work is top notch!

I was looking for someone to wire my salt spreader on my plow truck. Jim and his crew managed to fit me in on short notice and was able to finish in record time to get my truck back on the road and making money. I would highly recommend Mobile Systems for a complete and professional job.

About two weeks ago I brought my brand new Acura MDX to this shop. I had them install two subs and an amp I had installed in a previous vehicle as well as a series of LED lights with a kill switch and a radar detector. Dino was the installer and he did a superb job. Not only did he do everything I wanted, but he had some of his own ideas he went through with me to make the LED’s look even better.
Not only did they do a great job with the install, but they have great Customer Service. I talked to Nick originally who went through what I wanted done and gave me an estimate. Then while Dino was working on my car I met Jim who offered to drop me off at Downtown St Charles to grab a drink and something to eat while I wait for my car.
Great set of guys that really care about their customers and do quality work. I was nervous about having anyone work on my brand new car, but after seeing what they did, any further work I need this is the shop I’m going to.

Worked with Don on installing a new deck, amplifier, and subwoofer in my ’03 Wrangler. Cannot say enough good things about these guys. Work is second to none. Most importantly, it sounds amazing!!! Very reasonable prices for what you are getting. Highest recommendation.

I found Mobile Systems through the Escort Radar website as I was looking to install an Escort 9500ci radar detector. I live in East Peoria, IL which is about 2.5 hours away. I contacted ALL of the Escort Radar and Beltronics dealers within an hour radius but they did not inspire confidence. I also desperately contacted local remote starter installers, but they lacked the experience that I was seeking.
Dino, Donnie, Jim, and Nick at Mobile Systems have done a wonderful job installing radar detectors in my 2014 Jeep Grand Cherokee and 2015 Audi Q7. If you talk to them or look at their photo gallery, then you will see that have signficant experience in high end vehicles which put me at ease. They also installed USB ports for me. The customer service was stellar! They answered all of my questions and made me feel valued as a customer. I also appreciate how they fit me in on Saturday TWICE and worked extended hours because they knew I was driving from far away. I can’t say enough good things about them. I highly recommend!

I did bring it to your attention that there was a burning smell and you didn’t seem to interested in resolving the problem but in taking more of my money. I wonder why all my settings on my amp were maxed out as well, any reason that it was set that way? Sounded like shit set the way it was and you heard it too but did nothing to adjust the setting. Weird. Instead told me I had to put a sub in. Maybe you should’ve made sure the job was done right the first time and I wouldn’t have to bring anything to your attention.

Jim called me today to give me a complete refund and he’s even replacing the cable he used so I can return it. That’s more like it!

Jim, and his crew did a Awesome job on the sound system in my Syclone. If anyone I know needs remote starts or sound systems replaced these guys can’t be beat. Only the highest quality installations.

The team at Mobile Systems did a great job! They diagnosed the issues quickly and saved me money! I scheduled an install for a new remote unit, when just a small repair was needed! Very rair to find a professional and honest business! Thanks! I will be back!

I want to give this place more stars, but they will have to step up their customer service in the future for me. FYI this place is a 1 hour roundtrip for me.
When I initially called to get an estimate, I gave them all the details– I wanted to install a viper 5706v remote start and alarm in my 2011 camry. Nick said the installation fee would be $ 175 – 200 + a $ 75 bypass module. When I called to book the appt, I said «I got an estimate for my 2011 camry for a viper 5706v remote start and alarm and I wanted to confirm the estimate.» Nick said «What was the estimate?» I told him $ 175 – 200 for installation and $ 75 for module.” He said «Yep that’s right.» So then I started the process of booking the appointment with them. He told me the final price was $ 200 for installation and $ 75 for the module. I agreed and hung up. Later, I called back and asked what made him say $ 200 when earlier, him and someone else said $ 175 – 200. Jim answered this time and said it’s $ 200 because of the alarm. I felt the first 2 «estimates» were misleading because I had told them exactly what model the Viper was and I told them there was an alarm system as well. They even told me they sell those models and install those all the time. So they knew about the alarm when they gave me the $ 175 – 200 estimate and they knew exactly what model my car was. Anyway, on the phone, I asked for an estimate of time and they said it would take about 4 – 6 hours. I booked 2 appointments for 2 cars, 3 weeks in advance.
I bring in my first car at 10:00am– opening time. At the counter, I ask about how long it might take. The guy told me about 2 – 4 hours and that they would call me when it was ready. At 5:10pm (7 hours later), I called and asked if my car was ready yet. The guy told me they were finishing up and that it was pretty much ready. I drive my 30 minutes to get it and the transaction goes smoothly. I had no idea what the two remotes did or how they worked– I asked a few questions and Nick answered but I would have liked him to have told me what all the buttons do or ask if I had any questions about my new product. Then I asked him how long my car would stay on for before it turned itself off. He said 24 minutes. I asked if it could be lowered and he said it could be lowered to 12. I asked how long it would take and he said maybe an hour. So I asked if I could just bring it in on Monday with my other car and he said yes.
I show up on Monday at 10:00am to drop off my other car. There are two customers ahead of me– so clearly, since it’s opening time, they are busy. I ask them how long it might take for installation. The guy said «It might not be ready until 6:00pm today. We’ve got a lot to do.“Then I asked if they could switch my previously installed system to shut off after 12 min, instead of 24. They said ok and they did it in like 2 minutes. I asked if they could change the time on my remote and the guy said to look it up in the owner’s manual. What? I started driving away and then I immediately called them and talk to Jim and say «The dashboard says there is low tire pressure, can you guys please pump air in them?» and he said «Yes, I’ll have my guy pump the tires for you.»
I get a phone call at 5:48pm from them, telling me there’s software that needs to be installed with my system but that the software company’s website was down and had been all day. I told him to keep me updated. At 8:30pm (10.5 hours later), I get a call saying they will be done with my car in 20 – 30 minutes. While I’m on my way, I call them back and ask if the tires were filled. Nick said no and that he did not know I had asked earlier so he said he would have someone do it before I got there. They pulled up my car shortly after I arrived at their office and finished paying. As I was driving away, I realized the key charger was missing. I call back and tell Nick. He tells me it should be in the car and I said it was not. Then he said «Oh, I have it right here with me» and I said «Ok I will come back and pick it up» and he said «Ok, I will leave it on the ledge next to the door for you.» Then I drive back, go inside, take it off of the ledge (there is no one at the desk), and leave. There was absolutely no apology.
Overall, I think this Company has really great prices and probably good installation. I say probably because I’ve only had my new installation for a few days (2 days for 1 car and a few hours for the other), but I THINK everything works fine so far. I haven’t tested everything yet. I think the employees are nice on the phone and in person, but as you can see from my experience, they don’t provide the best customer service and time estimates. It looked like they were super busy which is understandable, but they should at least apologize. I would have appreciated an apology for anything that happened. Thankfully, I took work off these few days so I have the time to sit around and wait. But if I was on a normal work schedule, I would not have been as passive aggressive.

The reviews from Unilocal and other sites led me to Mobile Systems for a remote starter on my wife’s Mazda3. Mobile Systems was the lowest price of three places I quoted. I scheduled the installation in early November, and the wait list was already booked through mid December; which was when my Mazda went in for installation.
I met Jim and Nick, and they were professional and courteous throughout my visit. I arrived shortly after opening on the day of my appointment. They were already behind by three hours due to work on two cars ahead of mine. I dropped off my car at 10:30am but returned to the shop around their normal closing time of 2pm. When I returned there was still one car ahead of mine. I was content with returning another day, but Jim said he’ll finish my car since I’m already there. I wasn’t expecting that, and he was very apologetic for making me wait that he even bought me a drink from Starbucks next door. I sipped on the coffee he comped me and watched cable TV in the showroom while I waited. He even took off $ 25 off of the total due since I waited for so long. Waiting didn’t bother me since I had nowhere else to be (my wife dropped me off and we live 40 minutes away from the shop), and I didn’t want Best Buy working on this installation. I was appreciative that he stayed past his normal hours to finish the work. Jim went in great detail explaining why he was behind. He was not obligated to explain anything, but he did so out of integrity. I understand that incidentals occur throughout the day, so you just deal with them as they come.
The installation went without a hitch. Once my car was in the shop it took only one hour to install, program, and test everything. By the time everything was buttoned up, he showed me how the system worked. Jim and I squared the transaction and he offered to contact him or Nick any time I have questions or concerns. When I drove off, it was 3.5 hours past the normal closing time. I was not charged overtime or wasn’t given a hard time for waiting while the work was being completed. In conclusion, I’m glad for having Mobile Systems install the remote starter. And when I have future needs for automobile electronics, I will not look elsewhere and have Mobile Systems do the work.
One note to those planning to visit Mobile Systems: the actual shop location is not visible from Main St. From Main Street you’ll see a Physician’s Express on the east-​end unit of the complex. Mobile Systems is in the building behind (north of) Physician’s Express.

Had a problem with older ’00 Acura TL High Intensity Discharge (HID) system. Called and spoke with Jim. He gave estimate over the phone to replace ballast and a slightly higher but very reasonable estimate to remove the whole front bumper cover if that was needed. He did have to remove the bumper cover, but they stuck to the lower estimate. I gave them the replacement (used) ballast. The problem re-​appeared and we suspected the used ballast I had given them was also not good (lesson: buy new parts!). This was completely on me, as I had supplied the parts. Jim had the crew re-​do the job the following at no charge with a new ballast because he wasn’t confident the problem was fixed properly in the first. place. This did fix the problem HID light. Very rare to find a very reasonable and fair auto shop — but Mobile Systems is one! Highly recommended.

I took both of my vehicles here. My wife’s lexus needed the speakrers rebuilt because they were just worn out and because its a lexus, you call around you get in the 1000’s of dollars. These guys removed them, send back for reconing, or whatever they do for speakers and put them in, made everything look nice and sound fantastic and didn’t charge me a penny over the estimate.
My other vehicle is an old 4 runner I drive mostly back and forth to menards and home depot (i’m on 2 wheels the rest of the time). The audio just sucked and I wanted to make sure I could be hands free for the phone apparently in 1996 this was not a concern. They installed a new alpine deck and it made a ton of difference, I can connect via bluetooth and they had to show me where the mic was because I couldn’t see it or find it. again, great work and not 1 cent over the estimate.
THese guy know what they are doing, the specialize in car audio and it shows.

Spent today with Jim, Nick and Dino at Mobile Systems. Dino installed a new JVC head unit in my Porsche Cayman S. In short, I am very happy with the work that was done. I like to learn new things as I go through life and watched Dino do his thing. The job was top-​notch and professional.
Like others who reviewed, I too called around and spoke to other shops. I was not confident or content based on those phone calls. I took a chance and drove from Plainfield to checkout Jim’s shop in St. Charles. I was impressed from the moment Nick greeted my at the front door. The shop was clean, the people were nice and beyond all else, they were courteous and willing to talk to me. They asked me what I wanted to do. Jim gave me options and I shared my thoughts based on my inter web searches. At no time during our discussions was I made to feel like an idiot nor that I was wasting their time. I felt like they wanted to help, which is why I trusted them with what I feel to be a good amount of money.
If you are looking to update the stereo in your car, give Mobile System in St. Charles a chance to earn your business and trust. You will not be disappointed.
For now, I am saving my pennies so next spring I can swing the installation of a radar detection system.

Came here to get a new head unit /​radio installed. I made an appointment over the phone, sent some pictures to them so they knew which parts to order. Nick was thorough in giving me a quote, which was comparable to Best Buy. I was in and out of there in under an hour; they have a Starbucks right next door to grab a drink while you wait. Everything was installed as promised. They even placed the microphone so I can use the bluetooth feature for phone calls. This is a great local shop that I would recommend to anyone for audio installs.

I asked for quotes from a couple companies on remotes starts installs in the area. I also needed to troubleshoot the audio system speakers in my car. It got the sense from the other companies they did not want to deal with me. One company in particular was very stern in that I either get a complete audio system from them or else I need to return it back to the dealership. It was either all or nothing. I find it interesting that the location of the other business who gave me the highest quote, and was the most resistant, was in a prime location with lots of traffic to make their company stand out, I didn’t see one customer. It was dead. When I called mobile systems it took me some times to figure out how to get into this location. Its tucked back behind the strip-​mall and all the traffic. I was impressed when I walk in and met the owner because he was busy. He was being pulled in five different directions but still stopped to be attentive and patient with me. There was not one ounce of resistance at all, in fact he came up with multiple extremely inexpensive solutions to troubleshoot my concerns. This business owner is authentic, genuine, understanding, hardworking, and fair. His pricing is extremely realistic. There are few businesses like this anymore.

I just spent some big money to have a JL 10″ thin mount sub, 4 new speakers, amped, with a new touchscreen head unit. A word to describe the work done would be Immaculate. They matched the enclosure for the sub with the interior color perfectly, the head unit fits as if it were stock, they wired a microphone for the head unit through the headliner. To do that on an RSX from 2002 and have it all reassembled to look like it was never torn apart is a feat. Hell, they even fixed the glove box latch for me that I never had time to do myself.
I have no complaints at all, I told Jim what I was looking for, with no experience in mobile sound, and he got it to the dot. Amazing place, and well worth the premium price. The only downside is that ²⁄₄ speakers came in were a bit too big. Ill have to drop by to have those swapped later this week. I’m pretty excited for that because it already sounds like a movie stadium in my car. I will always recommend Mobile Systems. As a dealership advisor for Wickstrom Ford, I frequently have customers asking where «a good installer is» I never had an answer until now.