Floyd Glass & Window

If you care anything about your car these are not the guys to trust.
Quick Overview: Door panel was coming off after a day — pins were put in backwards.
Glass was not cleaned out after broken window.
Replacement window leaked and STILL leaks.
Detail Review: My car was, unfortunately, broken into so I called around immediately to get the glass replaced, this was the only place that could get me in immediately. In hindsight I wish I had found a garage to park in and waited until the dealership was able to get me in but I jumped on their same-​day opening. Upon leaving I did not pay much attention to the job, there was a window there… great. As a young woman I didn’t realize all that could go wrong in this process and I was in a hurry to get on with my already disrupted day. I do recall driving home and noticing A LOT of window noise I never noticed before but it wasn’t until the next morning after getting in and out of my car I noticed a lot of clattering so I actually looked at the door and window and the door panel was not even on all around! I could SEE the pins, there was a few inch gap where the panel should be flush so I took it back and turns out the pins were put in backwards so the panel was coming off. Also when I took the time to look around I noticed the glass shards STILL IN THE FLOORBOARD. I wish I had not been so frazzled over the break-​in and missing time off of work that I paid more attention up front but nevertheless I called back Floyds AGAIN to speak with Justin, the manager and only person I was ever allowed to talk to beyond a receptionist who told me the rattling in the door is glass that they cannot get out and there shouldn’t be any on the floor because they vacuum. Trust me, they did not vacuum. I had picked out the large glass pieces so it wasn’t extremely apparent but there were glass shards and my car was long overdue for a car wash so it was CLEAR they did NOT put any attention into vacuuming the floorboards. The rattling glass in the door I was told by Justin will just work its way out over time, many people I have spoken with call BS but I don’t really know what truth there is to this unfortunately BUT THAT’S NOT ALL… So I went to get this much needed car wash only to find this window also leaks !!! At this point, my blood is boiling. I have spent $ 275… almost $ 100 OVER the quoted price of many other reputable companies to get this done the day it was broken and I’m already unimpressed to say the least so again I call Justin at Floyds. At this point I do not trust Floyds is able to do the job but above and beyond that I do not want anyone working on my car who is going to treat it with such little care. I just handed you the keys to my $ 30k baby, I would appreciate you treat my car as I would my own (if I knew how to replace it myself). Justin tells me they will again adjust the window, they cannot/​will not give me any refund because they have done work so I after a long conversation with Justin I agree to allow Floyds to again take apart and re-​adjust the window to fit WITH HIM (JUSTIN) THERE. He said they would come to me this time and he would call me back with a time they (Justin & a tech) will be there. (I made it clear I was only agreeing to this because he, the manager, would be overseeing this). Two hours later I did not hear back from Justin, I called Floyds and the receptionist knew nothing about the situation and told me Justin was at lunch… imagine my surprise. Only moments later I receive a call telling me a tech is on his way shortly, I asked if Justin was also with him but they did not know and I never heard from Justin again. The tech was very kind man who spent about 45 minutes working on the window and testing it with water only to tell me «This was as good as it is going to get» and that he doesn’t know what else to do. It was hard to tell with the eye and even with water-​testing it sitting parked if it had really been fixed. I told him word for word «As good as it’s going to get is NOT good enough»… he agreed & understands but said he did not know what to do… I don’t know anything about replacing car windows so I have no idea what went wrong here but it is COMPLETELY UNACCEPTABLE that I have a window on my car that is now only «as good as it’s going to get’. I took the car through a car wash after he left and it is MUCH better than the first time but it is still dribbling in water in one place (close to front, where the window gets shorter) whereas it was there AND badly running in towards the back top edge. I never again heard from Justin or any manager from Floyds after the technician left and still haven’t. You would think after all this someone would want to check on the status or at least as courtesy make a call… I have never experienced such awful service or repair anywhere in my life. Lesson Learned unfortunately and I NEVER recommend Floyds to anyone

I had a GroupOn for an interior auto detail, and overall my car interior looks much better. The customer service associates throughout were very helpful and friendly. I also liked that they provided an accurate estimate regarding how long the appointment would take.
I took a star off because while my seats look much better, I felt that other areas received less attention. For example, there was still dust on my entire dash. Additionally, my drivers seat was still damp which I noticed as I drove off – I had to pull over and put a towel under me. Overall, though, I was pleased with their work.

The window installed in my car has obvious signs of the plastic coming out on both sides of the window. I also had it detailed and I could have done a better job. Still has leaves and other things left behind. I intentionally left a couple things to see if they cleaned it well and they are both still there after it was detailed. I would not return.

My husband and I both had cars detailed. They did a fair job. No better than we could do ourselves. I’ve used detail shops from St. Louis to high end shops on the East Coast. They didnt even touch the interior windows. When I asked for it to be corrected they would not do it.
Not worth the money, not a professional job .Go find another place.

I recently received interior auto detailing from this company. Overall, their work was good.
They worked hard to clean my car, and, honestly, it was pretty dirty. The problem I had is that the interior windshield had so many smears on it. It wasn’t cleaned properly.
I will say this, they did the hard work that I didn’t want to do, and my car looked almost brand new. They are very nice, and I got a good deal.

Great place for car detailing I got 2 cars done and They did great job

I have nothing but praise for Floyd Glass. We chose them to replace the windshield in my car because they had the lowest price in St. Charles county, so that was brownie point number 1. My husband called to make the appointment and they agreed to come in an hour early to do the replacement so that I would not be too late for work. I don’t know if they do this frequently, but I certainly appreciated them accommodating my schedule. I was promptly greeted upon arrival, offered coffee, and shown to their comfortable waiting room complete with free wifi. Best of all, they finished the installation in less than 45 minutes. All in all, outstanding customer service. Needless to say, they will continue to get my business in the future.