Bt Nails

I have been in the salon 1−2x per month for past 4 months to get eyebrows waxed. Usually have to wait a very long time if they will even take me. Last time I went there, was during the week and they didn’t appear busy like all other times I have been which were Saturday afternoons. The male workers were rude and no one seemed to want to service me by saying it was going to be at least 30 minutes when it appeared that the women who typically wax were free. I won’t ever go back there and I don’t recommend them.

While I have had some so-​so experiences in the past with this salon, today sealed it for me. The ladies at the salon are always so nice and do such a nice job, but the gentlemen who work there (mainly two) are extremely unprofessional and unskilled. The pedi I received today was bad from the start. The water had apparently been sitting for a while, and although I asked for warmer water, it never got to any comfortable temperature. He spent more time talking to his coworker and pretending to work than actually accomplishing anything. The worst part was the complimentary «massage» and hot towel. He used rubber gloves but not much lotion, literally chafing my legs. The hot towel was used to just wipe my feet (usually they will get two, one for each lower leg). He got polish all over his gloves and my toes, and I definitely could have saved $ 23 and done my toes at home. His coworker next to him in a baseball cap was doing a pedi for a younger girl in high school. He made a phone call in the middle of painting her toes and put it on speaker so he could do both. She sat there, seemingly shocked that it was happening. The phone conversation was apparently getting heated, so he then stopped the pedicure to finish the conversation right then and there. I was finally ready to go, and the gentleman helping me had already moved onto another pedicure. He came up to ring me out (still wearing gloves) when I realized the gloves he was wearing had my pink polish on them… he never changed them between clients. I slapped some hand sanitizer on and coated my credit card as well. Definitely the worst pedicure I’ve ever had.

I have been here previously and had a good experience. My friend lives in the area so when I visit from Chicago I come here with her. This time I came without her because she had errands to run with her husband before their baby shower that afternoon. I asked for a mani/​pedi and the guy who «took care» of me was inattentive and did a sub-​par job. When he wasn’t being distracted by the broken sprayer in the tub next to him, he was craning his neck to see what the commotion was about in other areas of the salon. He even answered his phone and had a full conversation, on speaker, while working on my mani! I didn’t get the lotion on my legs and hands, massage of legs or hands, or a hot towel on my legs. My nails looked awful when he finished — at least 8 of them only had paint in the center — he didn’t go to the edges! And places he did go to the edge, he didn’t get the polish off my skin, I had to ask him after he took me to the dryers. He also didn’t clean out underneath my nails.
When I looked at my nails after they dried, I went to the counter and he came over asking if I had a question. I went over all my complaints calmly (after reading the brochure and seeing what I missed out on!) and he told me I had a chance to complain before I paid. What?! I paid before my nails were painted because I didn’t want them messed up by having to go into my wallet! He then walked away from me. Rude! So I asked to speak to the person in charge since she seemed more customer service friendly. She told me she can’t refund me for the mani but they can re do it. I don’t have time for that! I’ve already been here over an hour AND didn’t receive all my services! She said something to the guy and he yells at me that he DID do everything, I can even check the camera! WHAT?! You are flat out LYING now. Then she backs him up saying he spent over an hour on me when he’s only supposed to spend 25 minutes. WHAT! MORE LYING! Sure, I probably sat in the chair for over an hour, but at least 30 min of that was spent WAITING for someone. I was so irritated I told her to find someone else who can fix my nails AND make it quick. The lady who did my nails was very sweet and apologized, although she did clip my cuticle pretty badly. 2 days later and it’s still very painful. IF I come back, I will refuse that man’s service and make sure to note EVERYTHING while it’s happening. I think the guy’s name was Tu or Te — he wrote it down for me but it was hard to read his writing. Poor customer service and poor management. She didn’t even say anything when he yelled at me. Unacceptable.

I’ve been to a lot of nail shops over the years and this place is great! Very friendly, good prices and, and they do a great job. I moved recently and drive 20 minutes to continue to come here. Highly recommended!!!