The Home Depot

Go to a local ace and you’ll find better service. Home Depot and Walmart are two peas in a pod. Junk in the shelves, no prices, and can never find help.

Waiting, patiently, for Lowes! Prices, customer service and inventory have to be better… can’t get much worse. And hopefully website inventory in stock will be more accurate.

Would give less than 1 star if I could. Went in for a grill for my father for xmas. Employee on floor kept showing us pizza ovens and did not know grills. Had to wait 45 min for them to get it down from shelf after we did our own tesearch and searched floor. No one there has any sense of urgency or helpfulness. And no employee helped us get it to or in car. Will never go back. Nearly returned grill just to make point

It’s a Home Depot and the parking and traffic sucks. They have all the stuff I needed join this trip but I will make 200 more trips before this project is over. Today’s job was to get something for the rental guys. I called a dozen times yesterday to no avail. They did have what I want and the 2 guys at the counter were nicer enough. Heck they even helped me load it up. For that you get a bravo. See ya soon.

I don’t go into the Home Depot often but during this short errand I was impressed. I called ahead to make sure I could bring my dog Sherlock. I could which was great because it made it more convenient. Plus it is a great way to help him socialize.
Walking around the store that were so many people availed to help you. So many times o go into a store and am just lost in the massiveness of the store. Thankfully there were people who could not only lead me to what I was looking for but also give feedback on products for the projects I was doing.
Over all I had a great experience and Sherlock loved all the attention and the ability to some shop with me.

RETURN EXPERIENCE EXCELLENT. Except for the fact that in no Home Depot store I’ve ever frequented is there enough room at the Returns Checkout to maneuver around all the returned merchandise stacked up so that you usually have to back out after your transaction, the return process is quick and simple. Don’t have your receipt? No problem if your purchase was fairly recent… the scanner picks up the record automatically. I’m especially impressed with one particular woman who handles returns in the St. Augustine store. I wish I had got her name. Not only does she manage her own line, checking to ensure that all the parts are in the boxes you’re returning, she advises the other cashiers and answers questions people throw at her. And I appreciate the fact that the Return area is separate from the other registers and right where you enter the store.

Once again Home Depot’s Garden department employees are right on the ball coming to assist you when you are done loading all of your stuff

I could care less about shopping here but my husband loves it. It’s a man thing I guess.

I chose Home Depot for two products that also needed installation. Although the associates who eventually helped me were friendly & knowledgable, good luck in finding them. My major problem has been with department that coordinates the installations. Right now, Home Depot has my new storm door and my money, but I cannot get anyone to answer the phone or respond to voice mail messages concerning installation. For the other installation, the contact with the installer was excellent, but again I had to spend a huge amount of time trying to contact Home Depot to schedule the delivery of the materials, when they should have contacted me.
Next time I will definitely use a local contractor.

The guys in the garden center were helpful– went out of their way to help us find what we were looking for and prices.

Hard to find– behind the outback — hard to get help… Prices are higher than another local small hardware store.

This is my Home Depot. And I am a regular customer. And since buying a house, I’ve spent a lot of time and money there. However!!! There’s a really loud yet strangely distracted orange-​smock there who is ALWAYS there when I’m there. He doesn’t pay attention sometimes and misses some critical points to your description of your fix-​it problem, but he’s good people. Frankly, they’re the only game in town, except for my overpriced Ace Hardware, but I can get cheap paint, patio furniture covers and ant-​repellent there. And, some of the cashiers recognize me there and go out of their way to let me know it. So go there if you need to fix something yourself, and like to feel appreciated.

Place like this need more family feel. I suggest going to a Ace Hardware family owned store… love home depot great [rices and no commitment but Ace locally a much better choice. Great prices and sometimes better service…

I am still utterly shocked that this company has not managed to go bankrupt due to inept workers, terrible management, and a complete disregard for customer service. It is blatantly obvious to all who shop Home Depot stores that the only thing this company drives for is sales numbers, and not taking care of the customer or taking care of their employees.
This Home Depot is no different from any other across the country. They do offer an unbelievable selection of home improvement items– lumber, building materials, appliances, tools, grills, gardening, anything you could want. Anything they don’t have in stock, you can order online or check other local stores. The prices, of course, are better than most hardware stores in the St. Augustine area, because they buy in bulk and save a lot more… If you know what you’re looking for, and are willing to buy everything yourself, Home Depot is a great place to shop. If you have any questions or are not familiar with the layout of these stores, for the love of GOD, take yourself to a Lowe’s.
The Home Depot does not hire professionals, just people looking for a job, and they give them computer based training on whatever area they will be working in. Odds are, if you have a question about a product or installation, you will be talking to someone completely unqualified who has no idea what they’re talking about. Home Depot also does not hire enough employees to cover the entire store at any given time (Less qualified employees, and less employees overall = more money in the company’s pocket, TERRIBLE customer service.) The few times I have been in this store, there was only one employee to cover numerous areas of the store. The majority of customers looking for help become angry and impatient and there is a lot of surly attitude just hovering inside these stores.
I’m not generalizing about ALL Home Depot employees and stores, just the majority. Ask anyone who’s ever worked at a Home Depot and they will tell you it was the worst job they’ve ever had. When employees HATE the job they’re working, they will never go above and beyond to take care of the customers shopping there. Overall, if you want to save a ton of money and know everything you’re doing step by step, Home Depot would be a good stop… For everyone else, and for someone like me who appreciates good customer service and great prices, I make the trek to a local Lowe’s… I GLADLY spend the extra time and gas money to give my business to a company who deserves it. Home Depot SUCKS!