Residence Inn Saddle River

My spouse prefers staying in B&Bs which he feels are more homey and does not generally like hotels. But he liked this one, which is sort of like multi-​building sleek modern dorms. No restaurant but a big open seating area with free breakfast in the morning. Nothing fancy but certainly does the job with good service.
The very clean rooms seem new and are bright and well-​designed with a full-​size fridge, stove, dishes, small dining table, and seating area, and also the bed was set back from the door, around the corner. Much better than we expected for the price, $ 129 with AAA discount, yes, this close to NYC. I (think I) could live in this kind of space if I had to, in a tiny-​house fantasy kind of way, I mean.
Front desk help was sweet and friendly, and in the morning, the kind breakfast guy filled our cooler with ice. They take dogs, which is nice, though I didn’t see any, too bad for me.

I have stayed here a few times. This last time was the last straw. The hotel buildings are not connected. Having experienced some weather it sucks having to walk outside from check in to your building.
The last time I I stayed there I was bit by a house centipede. How do I know that? I felt the bite and then it ran across my bed and I killed it with my shoe. I had a huge blister on the top of my foot and when it popped it made a mess everywhere. I made the hotel aware of it Lori Brown. Sent her two messages and even sent photos and no reply. Zero customer service at this place. This is not something I expect from any Marriott branded hotel. I would not stay here again and will continue to preach to anyone that I know to avoid this place.
I am a loyal Marriott member and have even participated on focus groups for member rewards programs. If given the opportunity again I will bring this incident up and how poorly it was handled.

I am a dedicated Marriott and Hilton patron and when I stay out of town, I always look for a room at one of their hotels first. Northern N. J is a bit pricey for hotel rooms and I found that out waiting until a week or two prior to my stay. I chose this Marriott and compared to the many I have stayed at over the years, this one was disappointing.
The general lobby and common areas seemed outdated and not very well kept up. Throughout the hotel, there seemed to be certain odor or stench that I never experienced in other Marriotts. I did not know they allow pets to stay here so that could be it. I also smelled smoke near some of the exits which I assume would be disrespectful smoking patrons and hopefully not employees.
Our room was fairly nice, well decorated and spacious, but it lacked that fresh inviting feeling you always experience when staying at any Marriott brand hotel. The breakfast was the usual bland experience and it was very overcrowded, so we passed it over our second morning here.
What really shocked me was when I returned to the hotel late Saturday night. NO OPEN PARKING SPACES. I had to park in an awkward non –designated location on-​site far from my room which really ticked me off. I cannot image these were all hotels guests.
I will definitely ass this hotel up when I stay in Norther Jersey again.

It sucked! Don’t stay there… rude rude rude customer service. Manager starks is mean amd stalky. Makes u feel. like you are being watched. So not worth the 300 dollars a night. Hatedddddddddddd it. Don’t stay there ever and they are dirty. Gross

Your reply does not address the dislike and distaste and the lack of hospitality and the lack of an attempt to help.
1– When I told the front desk I’d like help for the next day for the sabbath he wasn’t sure if he could accommodate me, so I wanted a definite answer from a manager. The manager straight out said NO! I told the manager I would be patient and would need the door opened maybe once or twice for the day, I stated that I would wait till two or three staff members where at the front desk and then and only then would someone be able to open the door and only the door, no lights just the door… he answered NO!
I ASKED FOR THE NEXT PERSON IN CHARGE, he laughed, and called the top guy that day who name was mentioned in the first review. That guy said NO and loved the word NO! He used it over and over.
There was no comprise, nothing!
2– Friday when they told me no sabbath accommodations I called the Marriott main number and the customer service person called this location and was shocked to find out there position and gave me the number for the next level of accommodation and I called.
3– Sunday morning we decided we didn’t want to return to Brooklyn we want to stay the day. We asked to extend our rooms, they said that our rooms where already booked. They had another room for us and that we would have to move. My friends that came with us, tried the same, and there rooms where also taken, so we where told. My friend booked the available room. And after he booked the room he noticed that his room and my room became free!!! THEY LIED TO US TO INCONVENIENCE US AND GIVE US A SMALLER ROOM! My friend a Marriott member called the main number and HE GOT HIS ORIGINAL ROOM BACK… liars!!!
4– Monday morning, the next day, the top person and they took my complaint and I never got a call back.
5– The Main Hotel Manger on Monday (the next day) told me he had bad experiences accommodating SABBATH OBSERVERS and they where so demanding for his staff. He made a business decision not to be accommodating to Sabbath observers. THATS YOUR DECISION, HOWEVER, LET PEOPLE KNOW! MARRIOTT RESIDENCE … DOESN’T WANT sabbath OBSERVERS.
EITHER THIS IS STRAIGHT OUT DISCRIMINATION OR JUST A LAZY STAFF and MANAGEMENT TEAM.
EXCUSES and more EXCUSES. . WHAT HAPPENED TO CUSTOMER SERVICE???

Not a hotel. No service, no bellman, no room service, no lobby, nothing.!! We couldn’t find the lobby. had to call for everything. And waited forever. Just more like an apartment rental than a hotel. No bar, or restaurant.

Let’s start off by saying that I stayed here for July 4^th weekend (well, July 3^rd night.) but nonetheless, customer service really makes or breaks the place.
The people were great. We were able to check in early! Like 10am early! When we asked how early we can check in, the lady checked the availability and said, «anytime.» I was really happy. So I came over with my family and enjoyed the amenities.
I gave it five stars because we all know this is a residence inn, not a fancy hotel. We paid 149 $ (no tax included) a night. And it was what we paid for and a little more. Thus justifying the five stars.
1-​customer service. They greeted you with a smile. And even though the girl in the front desk was called into work that day, she had smiles! Which was nice! (And we got to check in early!) also, when we asked for shampoo… They gave us a lot! They were generous!
2– amenities. Pool was decent size. I mean, it was not the size pool that you would get if you stayed at a huge hotel, this is residence inn! So I didn’t expect too much. But the towels were filled at a timely manner. (No lifeguard, which made it more relaxing) haha. We are responsible adults. And if I had an issue, I would have gotten the manager!
–the fire pit was the highlight of my stay. We knew about the individual fire pit. So we prepared and brought marshmallows. And we felt fancy haha
3-​smelled clean.
Well, after we cooked onions, it didn’t smell clean, but the sheets were clean. And that makes a huge difference.
4– food. I didn’t get to eat the breakfast unfortunately. Woke up too late haha, but! I did get to try the teas/​coffee station. The coffee was not great. Oh well. It isn’t Starbucks/​Dunkin
5-​looks. Well, it is a residence inn. Was it old? No. Was it comfortable? Yes. Was it fancy? No. Did I need fancy? No. Did I want comfort and clean? Yes. Am I average joe? Yes. Cool.
Bottom line: you can tell they took care of their clients… And I think the employees are happy… So they probably take care of their employees too. I love it when a company cares for their workers
Idk if Im feeling generous because they were generous, but five stars!
Woohoo

Basic but nice, clean room. All the amenities you’d expect. Check in was quick and easy. Glad I brought ear plugs since I had noisy neighbors. Bed was clean and comfy, but noticed some badly torn bedding so I took off a star for that. A nice breakfast buffet is included.

Never again. I ended up at a Residence Inn because the local Marriotts and Courtyards were sold out. Overall I’m not a fan: I’m staying a night or two and these Inns are made for families staying in town for awhile. Everyone once in awhile you’ll run into a Residence Inn that is a flop house.
I’m not saying this is it, but the room décor is old and amenities are missing. Even when I turned off the AC is kept running, the TV stations don’t line up with the channel guide, the video was fuzzy on both TVs and the refrigerator rattled.
You’d think that might keep you from falling asleep but I lucked out: one of the smoke detectors started beeping. I called the front desk at 10:30 pm and was told their was no maintenance currently on staff and was asked if I could take the battery out. I climbed up on the chair and swatted at the smoke detector, as it hung from the wires in the wall I knew it was going to be a fun night. As you may already be aware you can remove the battery but a hard wired smoke detector will continue to beep. I called back the front desk and explained this. I was told she was alone and didn’t know what to do. I asked if she had a 9 volt battery, she told me she had regular batteries but no 9 volt. Luckily one was found and brought to me — for me to climb back up on the kitchen table and plugged it in. So far, so good. There’s no Cartoon Network to fall asleep to so perhaps the dull rattle of the refrigerator and humming from the AC vents will put me to sleep.

Pros and cons to staying here
Pros
Great location
Excellent customer service from Patrick, the manager
Cons
Laziest housekeepers. They will only do what you ask them to do. no more. We had to tell them to vacuum, empty the trash, wipe down the sinks. This should be basic stuff.
Dirty rooms. All pillows on the couch were stained as was the carpet, shower curtain, kitchen cabinets, etc
This place needs a serious deep cleaning.

I really enjoy to stay her ! Clean room, full kitchen equipment, nice furniture, quiet area, it’s close to 17 highway so convience !! I give it 5 starts

We really enjoyed our stay. Thr room suite was spacious and clean. The staff was accommodating and friendly. The meals breakfast and dinner, we’re good and free. This really helps out because hotel stays can be expensive. we thought the price was reasonable for what you get. The layout was good and the grounds kept up. Lori in sales was super nice and extremely helpful.

Great Hotel. We loved the breakfast. The front desk staff were super friendly and helpful. I would definitely stay here again.

It was very outdated the place should be updated more this hotel uses bar soap and cheap products and has a tiny pool and tennis court it was ridiculous
The noise level was great very quiet and friendly atmosphere and it also allows pets there and has a gym too

Standard Marriott residence inn. We brought our bulldog along with us. The «dog run» areas are small an randomly placed but overall very pet friendly. The walls thick and sound proof. Didn’t know people had dogs unless you saw people walking them. We did get dinner one of the nights that they provide. It was not so good but it’s free an nice they offer it so doesn’t really affect my rating.

Love this hotel it’s nice it’s clean just what you expect from a residence and and it’s extremely well priced especially for the New York New Jersey area got a two bedroom for 189 the only downside is it is quite a ways away from New York city

Grounds maintained very nicely. Staff very helpful. Rooms always cleaned. Amenities couldn’t be better. The building had a bit of an odor but it was a small price to pay! As a long term resident, i would stay here again. I have dogs and not too many places accept pets. Everyone was so friendly and all staff was more than accommodating from helping with local directions and dry cleaning to restaurant recommendations and even picking up my groceries!

Dirty.
Always lead with the strongest, and that’s what I left with, dirty.
It was nice having an oversized room, but it’s not worth the price. The staff was not helpful, the pool over crowded, breakfast was standard, but bad.
Did I mention dirty? Old Cristy food, food wrappers, tissues, etc on the floor. Furniture worn in.
I added a star because of the extra room. But I recommend looking elsewhere.