US Post Office

Not sure why bad reviews but this post off staff is friendly and very quick. Convenient location as well.

Decided to give the USPS flat rate shipping a try since UPS has proven to be expensive but does have good customer service. I hopped online, created an account, set up service and printed my own label to save time and effort to the often busy customer service counters. I just didn’t have one of their priority boxes. So, when I arrived, I grabbed a box, loaded everything up and was impressed on how well (and cheap) this was going to work. I got to the counter of a completely empty lobby and the postal worker assisting me looked at me disgusted. She was pissed that I hadn’t taped the label to the box. A box I didn’t even possess prior to arrival. Then she warned me they would only «do this once» for me. Seriously? Tape? I’m paying for a service to ship a small box and you’re upset over a couple of small pieces of tape? I did absolutely everything else before I even stepped foot in there. It’s not like I didn’t secure the box itself. If they want me to bring my own tape, it should be discussed in the instructions online. Otherwise, suck it up, USPS.

I visited this post office twice in one week to get a sticky mailbox lock fixed. During the first visit, I was immediately helped by the manager on duty who yold me that they might be able to fix it without having to replace lock which would cost $ 50. At his suggestion j tried using WD-​40 and that worked. The next day however, I discovered that the lock had been changed even though the lock was working. When I went to the Post office to get new keys, I was again helped immediately by a person who was making sure that you were waiting for a good reason. I got the new keys right away with minimal waiting or hassel. I must say that I am very impressed with the level of service at this facility. They have exceeded all my expectations. Customer service is what will make the USPS succesul again and minimize their losses. Well done and thank you.

Went to the post office this morning to pick up a parcel that was too big for my postman to leave in my mailbox yesterday.
On the paperwork it said 9 a.m. will be ready for pickup.
Went there and ringed the bell the woman took at least 5 minutes to open the half door. She said she wasn’t available till 10 I told her the paper said 9 she said she would help me in a few minutes. Several minutes passed and 2 box customers showed up and rang the bell. She came to the door and helped them with their mail. They did not have keys. I said to her «Mam you knew I was here first and you helped them before me» she said «they are our box customers and they pay us a lot of money so I help them first». She needs to be fired. Fast and quick. In the first place she passed their mail thru the window where it clearly states that it is against postal regulations to do so. There is a camera right there. She needs to be terminated.
But I have to admit I love my mailman. He’s intelligent and always gets my mail correctly.

There was one woman working in the passport office that cared about what she what doing, but the rest of the staff was so pathetic that I can only give one star, and that is being incredibly generous.
I’ll start off by saying that the process, like typical government fashion was void of the use of modern technology and any efficiency whatsoever. Long wait times accompanied by bad attitudes and a complete disregard of courtesy and lack of customer service is what you will find at this office.
By the way, after completing all of the paperwork, paying the fees, and submitting our old passports for renewal I did receive a new passport in the mail about 5 weeks later. My wife has not received her passport because the San Francisco Office that completes the paperwork from the Royal Oaks office did not receive my wife’s old passport that we submitted with her application. After investigating this further, we found out that the Royal Oaks office lost her old passport and now my wife has to reapply for a new passport using a birth certificate.

I don’t know why people give this post office such bad reviews. I have been coming here for years to mail packages, buy stamps, renew passport and pick up packages. One thing is true is that no one does answer the phone here… that is strange. But this place seems short staff and I think the workers here wear many hats to help their customers. They are always nice and polite.
With that said, my recent experience was renewing my passport. They don’t renew passport here but they will check to see if you have everything and you can use a preprinted envelope to mail in your passport. Do your research ahead of time by just visiting the USPS website to get the information you will make your life SO much easier! Don’t come to the post office and except everything to be done quickly for you. Come prepared! I filled out the forms ahead of time and printed it out and got passport pictures taken ahead as well. Brought my old expired passport. I did not bring my checkbook but I got a money order here at the Post Office. There’s only one person helping everyone there. He did his best to help people who were prepared and I was in and out in 20 minutes. I paid $ 110 for regular 6 week processing and got my new passport in 2 weeks! Glad I didn’t spend the extra $ 60 to expedite.
Key thing is come prepared! The people here who waited a long time didn’t bring their birth certificate or didn’t have anything filled out. You do have some control over your experience getting your passport! Don’t procrastinate if you are traveling soon and blame the Post Office for slow service. At least it’s way better than the DMV!

Idk about other post offices but this one was really fast. Had a few people in front of me but it went super quick. Even when I got my passport last year i was in & out in like 10 minutes. Idk maybe bc both time I went I was on lunch & they weren’t that busy.

This is the worst fking service I’ve ever had. Not only could I not get my passport as a result of only a color copy of my birth certificate, I couldn’t figure out this information over the phone before hand.
It’s true: you can call this location over and over again and no one answers.
This is the only sac post office that offers pass port services. If you go for it, you need to get a number from a vending machine at the door to the service reps to get called. If you go in afternoon, it’ll be about a 2 – 3 hour wait (I guess depends on the day).
They will not take passport renewals (they will emphasize you to do it through mail or online)
The last thing to realize as its own weird sht is that no one is there to help with general questions. All there is is the workers helping with the people who have been called. So, its going to be hard to get questions answered (like me with the bs involving the copy and no one was there to tell me ahead of time). These mfs man!!!
If you come here for passport services, YOU NEED TO HAVE THE FOLLOWING filled out by the time you’re called:
1. DS-​11
2. DS-​64 (ONLY if you lost the passport even if expired… just to make sure)
3. Real Birth Certificate (to avoid all possible bs considering youre possibly gonna waste a good portion of the day if you go without one like I did).
If you have an old passport, they said that works too (basically DONT BRING IN A COPY!!!)
4. Copy of ID or drivers license
5. The real ID or drivers license (you should always have this)
6. $ 135 for a brand new application of a passport (for standard shipping (about 3 – 6 month shipping)) its like $ 190 for expedite shipping (getting it in 3 weeks)
7. $ 20 or so of the 2inx2in photo they take or you bring that in (if you bring it in, that should be fine. no bs at that point as far as this goes).
Thats about it. Good luck surviving this wave of sacramento sloths just waiting for their inevitable incineration… kidding but this really pissed me off today. Im gonna go to the gym and Ill probably end up lifting an elephant Im so angry!

Arrived at 4:30 two days later. «Too full. Try again.» About 8 people waiting is too many for the next 2 hours. Avoid this location.

Updated Review– NEW BS. Saturday– «Package out for delivery». Monday, 5:00 PM. No package. AND I HAVEN’T GOTTEN MAIL ON SATURDAY OR MONDAY. And, by the way, the package referred to below? The one they didn’t leave a note about (lie) and said there wasn’t a secure place (another lie) — nestled on my porch the next day. LAZY LIARS!!!
I’m just going to ASSUME that this is where my stuff gets delivered from. Waiting on a package. Tracking package. Package is on truck. 7:30 pm. No package. Tracking says «no secure place to leave, left notice. 4:49 pm.» I’M HOME AT THAT TIME. THERE’S NO NOTICE. AND MY COVERED PORCH ISN’T «SECURE»? HOW ABOUT ALL THE TIMES YOU LEAVE MY BILLS AND PERSONAL MAIL PRACTICALLY HANGING OUT OF MY MAIL SLOT??? UGH!!! LAZY BASTARDS!!!

I’ve called this post office literally over 50 times and no one is picking up the phone. I will file a complaint.

I never actually went to this post office. My mail has not come for two days now, I have checked with neighbors and they have not gotten any mail either. I called the 800 number this morning and they opened up a case file, supposedly. They gave me the number for the Royal oaks Post office and told me to call them. I have been calling since 9 this morning. No answer… EVER…it just rings until my phone disconnects. This is not the first time our postal carrier has not done his job. Sometimes it is 3 days, then all of a sudden we have 4 days worth of mail in the box at the end of the street. Postal carriers are some of the laziest people I have seen in California. They almost never wear uniforms, they sleep in the truck in front of the boxes, just lazy. What happened to the old days when they had to walk up to a door and put mail in a box. I guess this is to hard for the mail carriers in Sacramento. Shame on them.

There was a lady ‘helping’ me out with paying with CC. After I paid and had the label taped on package, I said I wanted to take a pic of ‘my’ package and send to the recipient to inform her. She said it’s not allowed to take a pic on government site. Then I said I am going to take ‘my’ package out. She said they are going to ship them today as the labels have today’s date. Then I said I’m gonna bring them back today before they close. She gave me the most ridiculous reply: You have the tracking label on the package, this is the government stuff now. It is not yours. And she just grabbed ‘my’ stuff fast and went to the back. I was so shocked by this experience and couldn’t react fast enough to take ‘my’ stuff back, and the lady was no where to be found. I have to say it’s the most ridiculous shipping experience. I paid them for my shipping service and the government can just claim my package? Does it mean the USPS staff can claim customer’s package at their own will? Can USPS at least have a proper training on their staff and teach them how to be professional?

Didn’t realize the passport office opened at 10:30, but that’s ok. 2^nd in line, about 8 others waiting.
Because the people ahead of me wanted a passport renewal, which they don’t do here, I was up first. I was in and out in 8 minutes.
Come prepared. From filled out. This is the only office in Sacramento that will do passports.
Friendly, and quick service. Others looked grumpy, but you can’t please everyone.

Hmmm where do I start? Went to renew a passport, the place was empty besides one employee who was sitting behind the desk in a low chair and a table where one family was completing an application. I took a number and sat down. The employee at the desk was on his cell phone-​texting and talking, but not helping. I got up and asked for assistance and was told «Just a minute.» The employee was gruff and didn’t even look my direction. I sat down for another few minutes and then asked about the restroom. I was not told that I needed a key. The employee NEVER gave me the time of day. I waited nearly 20 minutes for you to tell me i needed the original bc. I decided I needed something from him so it was best to let it go and start rolling the video. Thank you postal employee with no sense of urgency or regards for other people’s time, I am glad that you were able to complete your personal business on US Postal time while paying customers waited for you.
PS I would give you one more star because you were somewhat decent when I finally got helped but I just remembered you attempted to get up and take a break while people (not just me) were waiting.

Location: This Post Office is conveniently located off of Hwy 160 and Business 80.
Customer Service: Be prepared for long lines and wait times for all services. You will not be warmly greeted when you approach staff for assistance, and do not expect a thank you for your patronage.
Services: Check online for the availability of PO Boxes and window hours as well as instructions for passports. Standard mail services, postage, and package pick-​up are offered at this location.
Suggestion: I’ve maintained a PO Box for many, many years, and learned that the best Post Offices, in terms of customer service, are those located in rural areas (e.g. Courtland, Rio Vista, Walnut Grove).
Final thought: This location is tired-​try going to the main hub in West Sacramento, instead.

This is my regular post office, the staff is friendly. The service is fast. The place is just dark. The lighting inside is dependent on the weather, so if you’ve stopped by on a gloomy day it feels gloomy inside.

There’s always 1 person working who is so slow. Lines can get pretty long and there’s not much parking but I see people just park on the street. I don’t like coming here but its the closest.

Kudos for being open on a Saturday so that I can apply for my passport. They also take photos here for you which is a time saver. However, I don’t know how much they charge to take your photo, since I went to Walgreens down the road for mine. On the Saturday that I was here, there were two attendants assisting for the 1^st 30 mins and then it was down to one. Things do move slow so bring a book or have your phone fully charged. Plenty of seating, not a lot of distraction.

Unilocal let me down… Can’t find the pick up times for the mail box at the main Royal Oaks facility. Website is all about the passports and pretty much nothing else.

Wow. Just wow. One employee working at a time. At least 6 others just wandering around not helping anyone (and that’s not an exaggeration). And once I finally was helped, after 15 minutes waiting in line (only starting second in line) I asked for a specific stamp. These are for my wedding invitations so I know EXACTLY what I want. She pulls out a different kind and starts ringing me up and when I stopped her and said that wasn’t what I asked for she said, «we don’t have those ones.» Thank you, Amandip, for not having what I wanted and not bothering to tell me that and instead ringing me up for something I didn’t ask for.
Finally I ask if another location has it and she tells me (doesn’t ask me) to step aside and starts helping another customer. At a break in her conversation I ask if someone plans on helping me so she calls her supervisor who says, «hold on. You have to wait.» And continued to count the people in line. After she finished with the other customer I asked her if they had the fern stamps and she said, «no, let me show you what I have.» I’ve already told you I know what I want. If you don’t have it, I need to find out if someone else does. She said her manager would have to call, the guy who didn’t give two sh*ts about customers, so I told her I could call them myself.
I may or may not have told them to have a nice f*cking day as I walked out. You can decide if I’m actually that crass.

This review is for passport service, specifically regarding their posted hours of 8 am –5 pm. Their hours should be posted as 8am –whenever we have enough work to keep us busy until 5pm.
Their hours are not accurate. They are NOT open until 5pm. They are ONLY open until they have enough work to keep busy until 5pm. If they have enough applications, which they often do, they could be finished accepting passport customers early in the day. I know because I was burned yesterday. In my case, we needed to submit a passport application for our child, so both of us parents had to take time off from work to be there AND we had to bring the little one. Add you parents know, it was tough coordinating all of this. We arrived well before 5pm to find the passport office closed. The staff were nice enough, explaining that they closed the doors early to finish processing their applications from earlier in the day, but it was frustrating for us, since we made the time to be there based on their posted hours. Their hours should be posted as 8am –whenever we have enough work to keep us busy until 5pm.

My mailbox, which is a multiple box unit, was recently updated. So I needed new keys. I waited over a week to expect a notice /​note on my door with pickup instructions for the key. Nothing. So I left a note for the postal carrier in the outgoing mailbox slot.
The Postal carrier responds the next day by leaving a note (with instructions) and blank pickup slip on my front door. My carrier is awesome. The pickup slip had the address to my pickup location, which is Royal Oaks. This location is open on Saturdays 10 – 4.
So off I go on Saturday, I’m there around 2:30. There are 2 families waiting at the mail pickup window. I go into the main counter area to stand in line, I’m the next customer. Another worker opens up another window, she shouts out next. I’m the only other person and I’m standing 4 feet from here. I go over, she’s just staring at me. So since she wasn’t saying anything, I began telling her about needing to pickup my new keys. Before I could finish, she points and tells me to go to the mail pickup window. I asked her, to please check the main area because my carrier left me a note telling me to come to the main counter with ID & proof of residency. I showed her my ID. She looks at it and said” I don’t think your keys are here”, before turning around and looking at the cubby shelves. But what do you know, she comes back with an envelop labeled with my address containing the damn keys. As I was leaving, I noticed the same 2 families waiting at the pickup mail window. Good grief. Good thing I followed my intuition and asked the worker to please check before I followed her lame advice on going to the mail pickup window. Who knows… possibly all of their mail is also sitting in the main area. Double good grief.

This review is for jennifer (passport official) working on 06/​15/​2015. This is the first time I’ve ever received such outstanding service at a post office and passport office. I can’t ramp about jennifer enough. She was working by herself and did she make the experience a great one. Though we waited a very long time, it was her that made the experience better. Love how understanding, helpful& perky she is. This lady needs to get promoted! Thank u jen for your awesome service!!!

They don’t know how to pick up the phone. First 5 times I called it was busy, now it’s ringing and nobody is answering. This is ridiculous.

I came back here one Saturday to do my passport. I arrived here at 7:30am (30 minutes before) doors opened and there was already a long line! I had to wait about an hour and fifteen minutes to be serviced, but once I was serviced it was very quick! If you’re coming here for your passport, make sure to have all your documents and paperwork filled out. Also, come early! Otherwise it will be a long wait.
The woman who serviced me called me back a few days later and said she accidentally overcharged me and wanted to refund me my money. I really appreciated that she took the time to do that!

Review is for passports:
Amazing service. I thought they opened at 10am… However today they opened at 8?? Online hours say 10 – 3 but they must be earlier. I arrived around 9:45 and they were already on number 27. Grabbed my ticket (33) and only waited about 30 min. There are two girls working so it goes quick but make sure you come early! No appointments necessary. Come prepared and you’ll be in and out in no time. Black ink only, original copy of birth certificate and you’ll be good to go. Very pleased with this location.

I came here to apply for my passport and my experience was smooth. The process of applying was pretty quick IF you are prepared. My recommendation is do your research on what you need online before going to the passport office. What I did, is printed out the application and filled out the application online. I had my own passport photo along with my application. Overall when my number was called I was in and out in 10 – 15 minutes. Depending on the time you go correlates on the wait. I highly recommend going to the office early in the morning to avoid the wait. If you make time and expect to wait, the process wouldn’t be too bad.
To my understanding, they only accept walk ins. I tried calling the office several times and no one picked up. Only if they have an online website where you can schedule appointments online or have more than one worker to help the line (there were a good amount of people waiting), that would be awesome!
The person who helped me was so nice and helpful. I enjoyed my experience and I am glad i got it done.

Called over 77 times and no answer on my lost package. good luck if you use these guys often

What on earth is going on here? The two stars are only because I don’t have enough evidence to 100% blame them for my missing parcel. Someone could have taken it from my stoop. Maybe the second star is because I’ve always fiercly supported the USPS and have a bias? I don’t know. Torn.
I used to work for an adorable customer service focused post office in Nevada City, so trying to find out where the heck my parcel went here was a surprising nightmare. Luckily it’s a pillow, I’m being sent another by the amazon seller and my world won’t end tonight.
What I do know is that the fact they just let their phone ring off the hook and don’t have a roll over line (you get the busy signal sometimes) is just astounding. It’s 2015 isn’t it, last I checked? And when I went in personally to ask them to find my stupid pillow, the guy was pretty helpful… but asked me to call back. Hello? I can’t! No one ever picks up.
Sad day. I would love to continue to support the local PO, but I don’t have time for this nonsense. DHL/​FedEx/​UPS are running USPS into the ground, and this is precisely why.
Thanks for being open until 6 pm I guess. And on Saturdays, or whatever.

I have never received costumer service so bad in my entire life… and yes, I have done business with Sprint and Comcast. lol
My package shows as delivered, but it was not received. I decide it’s probably in my best interest to let the post office know my package is missing or may have been delivered to the wrong address.
First call, the man asks my zip code and I give it to him. I hear a cell phone ringing in the background). He says he must place me on hold a moment. Five minutes later, the line gets picked back up and «click», it gets hung up.
I call back. Busy. I call back over and over and it’s busy. Finally, about 20 calls later, it rings… for 4 minutes and then there is no answer, just straight to «hold». I sit there about 5 minutes, set the phone down and go for a walk, come back 15 minutes later and it’s still on hold, so I figure they have no intention of ever answering this line and I hang up.
At this point I’m prepared to be as annoying as possible. I call back, it rings… and rings… and rings… it rings for 5 minutes before the line cuts off. I go through this about 10 times before the line comes up as busy again.
Finally called the main post office line to open a case for my missing package. He first tells me to call the local post office. I explain that I have and the results. He doesn’t sound shocked in the slightest and proceeds to open the case.
Guess what USPS? Electronic devices are only a fraction of the reason you’re losing business… a larger factor may be your sh it ass employees! I’ll be using UPS for my packaging service after this fine experience…