Tri Counties Bank

They are great to do business with… heavily disappointed by the top two ‘big’ banks level of customer service and have not been disappointed by quality service at this location. Needs better communication with equity loan staff. not everyone is on the same page… but still friendly …

I have been using Tri Counties for many years. This branch in particular has the worst service of any of the ones in the Sacramento area that I have been to. I am always waiting in line. If there are two tellers one of them isn’t helping customers. If there are are multiple people waiting in line don’t you think their first priority would be to assist who ever is waiting? Nope. Not this branch.

One star is the lowest rating allowed and the Tri Counties Bank branch located in Palo Cedro sure leaves a lot to be desired! I have been receiving a check monthly from an out of state company which handles my rental properties. Each month I have either deposited the check into my account or cashed it with no problems. Unfortunately this companies account was hacked and the check for this month was not honored. I immediately went to Tri Counties and took possession of said check knowing that within a week I would be getting another one from a different account. I attempted to deposit the new check yesterday and upon returning home realized I had received five calls from said branch in Palo Cedro stating it was urgent I call them as soon as possible. I called on my break from Shasta College and was told by Kathy and Barbara that «it was fishy that I was attempting to deposit another check when the last one was not honored and they felt they needed to do some investigating but I was to come pick up the check! These professionals (NOT) did not contact said out of state bank to ensure check would clear. After speaking with Barbara I suggested they get the facts first before causing me such distress. I will be closing my account and will tell everyone and anyone not to do business with Tri Counties bank. Grant you I am not an extremely wealthy account holder but if enough of us close accounts it will add up!

This location has suffered since Jake left. The customer service at this location is the worst hands down. The branch manager that sits in her glass cubical/​office lacks leadership and communication skills, she has the people skills and personality of a corpse. I currently have four accounts with Tri counties, I plan to close all of them. Usually I do most all of my business within a ten mile radius of my home and prefer to support small businesses, unless it’s Tri counties Bank in Natomas. I do not recommend this branch.

This back has improved lately. They used to be excellent years back, then things went downhill and service became slow due to a lack of open tellers. They are doing it like old times these days, quick service. As an added bonus, they don’t try to up-​sell me after declining once.

I love that this bank has convenient hours, I use to bank at the branch on Arena but since I have moved I go to this branch. The tellers are friendly and they always try to help the best they can. I prefer little banks because they know who I am and they aren’t charging me 50 fees to hold onto my money. If you are in the market for a new bank definitely check Tri Counties out!

Friendly group of tellers. Conveniently located inside of Raleys. One teller remembered my name and I only was helped by her briefly a month or two earlier. It is nice to be able to talk to a teller that doesn’t seem like they have a manager standing behind them at all times. Big banks love to fee you to death. I’m happy with Tri Counties and their service.