Timberlake Respiratory Care & Home Medical Equipment

They have a two hour lunch time from 11 to 1 and they close at 4. Good luck getting anything done with them unless you take time off work!

After calling customer service and speaking with Shawna, she hooked me up with Carl… a supervisor (I guess). I went in today to replace my cpap and Carl was there! My respiratory therapist was Robert and he was kind, professional, and seemed to care about my issues. one being that I needed a petite mask that I could never get before «we don’t have those». I chose from 3 and ended up with a kids micro-​mask. It fit! Petites were too big.
Carl was there when I left and Robert walked me out. I got a brand new cpap machine and they gave me extra equipment for later as I had to order new equip. from amazon. Long story.
I hope they keep this up. They need to keep working on customer service… from the phones to the way the therapists treat their customers. Would give 5 stars but will wait and see.

After reading the Unilocal reviews I was very skeptical about getting my needs taken care of.
When arrived I was greeted by the lady at the front desk, after a few minutes I got up to go to the bathroom, upon my return there was a different lady at the front desk and she kindly asked me if had been helped.
My Technician was Ricky, he was very friendly, thoroughly explained to me how to how to use my CPAP machine, my mask, he didn’t let me leave until I got it right and was comfortable wearing the mask.
After I finished with Ricky, I went to the front desk to pay my co-​payment, the lady who processed my payment was nice too.
I came in expecting the worse and very surprised at the top level customer service I received, I definitely recommend Timberlake for your CPAP needs.

I am at a loss for words with this company, the service they give, given theyre a respiratory service company, I thought they would take things serious and i trusted them too, but NO! My 6 month old daughter had her sleep study done, she has sleep apnea, so anyway we got our equipment delivered, the guy was NICE, but rushing everything, didnt explain properly how to do what, acted like i am suppo sed to know all about these machines and tanks, anyway that concentrator ended up overheating so we got another 1 and then another 1 and another 1!!! they ALL had some kinda issue! We got 4 different ones within 5 days!!! Horrible!, anyway, my baby has been coughing middle of the night when she would have oxygen on, so a friend of mine gave me a tip and said she should have gotten a humidifier,. so i call them and hey YEAH SHE COULD GET ONE… but WHYYYY in the world, after mentioning this to them 4xs, NO ONE, NO ONE from that company has even THOUGHT to offer that to us.///??? so she got that thing, and nooooow its been 5 days with it i believe and last night she was like suffocating … I rushed to her and this water is coming up the hose and cannula, i take it out of her nose, she was coughing and crying! (scary for a little baby) soooo i changed all the tubing and took the humidifier off! My friend gave me another tip and said THEY SHOULD HAVE GAVE US A WATER TRAP AND WHAT HAPPENED TO HER IT COULD HAVE LITERALLY KILLED HER!!! That could have drowned her! & my daughter isnt allowed anything by mouth! She is tube-​fed!
THIS IS THE WORST COMPANY I HAVE EVER DEALT THIS! THEY ARE SO UNPROFESSIONAL !!! and by the way NONE OF THE DRIVERS, NO ONE THAT I HAVE TALKED TOO EVER TOLD ME I HAVE TO CALL IN MY ORDER A DAY BEFORE THURSDAY (which is our delivery date) THE DRIVER TOLD ME JUST TO CALL WHEN EVER I NEEDED SOMETHING! AND I DID! and guess what, i called frieday! oooopsss too late for me! AND DO THEY BELIEVE ME THAT NO ONE TOLD ME??? NOOOOOOOOOOOOOOOOOOO THEY DO NOT!!! THEY THINK THEIR WORKERS ARE SO DAMN PERFECT! I THINK NOT ;)))
ANYWAYS, I wish i can report them to someone else! Because they SUCK

Awful logistics. They lie about when they receive prescriptions (I had a timestamped email and call from the Dr office telling me when it was sent; 14 hours later it was «received» by Timberlake); different staff people say different things («we can deliver it today» vs. «sorry we can’t get it to you» vs. «what order? we never got an order!» vs. «maybe you should go to emergency, because we aren’t going to deliver that to you.»).
Totally and absolutely unreliable, and since they are medical equipment providers, that’s just not acceptable.
This kind of customer service wouldn’t be OK from a grocery clerk, let alone medical professionals. No offense to grocery clerks…

Where do I start? Less than timely responses to queries. Unable to advise status of critical information. Don’t keep track of items ordered. Cannot keep orders correct even though items supplied from company previously. Does the left hand know what the right hand is doing? Wouldn’t recommend this company to anybody and will return business to previous out of town supplier. Two hour lunch breaks doesn’t help the lousy service or customer support.
There is a term used within some industry circles that makes reference to a «Hogan’s Goat». That is felt appropriate when describing this company.

WORST. COMPANY. EVER.
Was referred by my pulmonologist after my sleep study to get CPAP equipment. Was given a barrage of information along w/​the machine, and several masks to «test out» to find the right one. I already knew the mask I wanted, which was the one I used at the sleep study, but I was told basically that mask «didn’t exist». WTH?
So, I had to make several phone calls… to the sleep study center, my doctor, and back to Timberlake before they FINALLY got me the correct mask! Apparently it DOES exist… but they had to special order it (and obviously didn’t want to do that) and said that it couldn’t be replaced for at least 3 months because of this. Whatever.
A few months later, the CPAP machine was not working properly. I tried calling Timberlake, only to be transferred from person to person, having to repeat myself over and over. The last person I spoke to didn’t offer to make me an appointment, or have me bring my machine into the office… he just said, «We’ll make some adjustments from here and see how that works». Really? I made no less than three calls for the SAME issue… and got the same thing! I haven’t been able to use my CPAP machine for over a MONTH !! NO help, NO customer service, NO care !!
I complained to my PCP, and she said to go back to my Pulmonologist and request a new company. I did that a few weeks ago, just received an approval from my insurance the other day, now I’m just waiting for a call from Apria, the new company.
This morning, I got a call from Timberlake. it was a recording from their «Customer Care Line» saying that they were checking on my care and equipment, and to call this 1 – 800 number if I needed anything, anytime! ARE YOU FREAKING SERIOUS ?!? This is the FIRST time I have EVER even heard of a «customer care line» the entire time I have dealt w/​this company. They have NEVER contacted me to check on me, OR the equipment (even after they knew I was having problems)…they NEVER gave me a number to call for help, and when I tried calling for help on several occasions… I got nowhere !!! Ridiculous!
TO LITTLE, TOO LATE TIMBERLAKE !!! Bye Felicia !
If you are referred to this company by your doctor… request a different one !!! I’ve read all the terrible reviews from this location, as well as the other one in Sacramento, and I wish I had read them previous to dealing w/​them to save myself the headache ! Thanks to the info on another review… I will also be contacting the CA Dept. of Public Health AND the BBB !! Power in numbers people! Maybe somebody will DO something about this if they hear enough complaints!

My mother passed so had to return the wheelchair. Same no customer service, why are you here bothering me attitude. I normally wouldn’t write reviews for this type of service but the way I was treated really got me. The receptionist gal just points to a sign in sheet and says sign in. I said Hi when I walked in not her. She asked me if I had an appointment and I explained I didn’t know you had to have one. Then an older lady came out, looked at a number then asked me if I had an appointment. «No, didn’t know I needed one» (for the second time). No hello, no hi, nothing. They just act annoyed you are there. There was no one else in the waiting area. Thank goodness I personally don’t have Sutter so I never have to deal with these people again.

This morning I had a very nice experience at Timberlake Respiratory Care. I was 35 minutes late for my appointment, but Boyd agreed to see me, to my surprise. I thought surely I would need to reschedule. Boyd got me set up with a new hose, filters and mask for my CPAP and explained the care schedule to me. He had the best attitude and was positive and efficient. I felt like I was in good hands with a knowledgeable professional. He could have easily told me to come back later rather than fit me in between his other clients. Boyd, you are awesome.

Just like all other reviews. They are rude and indignant. We waited 3 days after my wife was released from the hospital to receive her oxygen generator and travel tanks for delivery. 2 of the tanks were only half full at time of use. This means they either had a leak or were only half full on delivery. They showed up at our home at 9:30 pm for the delivery. Sutter Health owns this company. Shame on you Sutter Health for the lack of supervision over your company. If you spent more time on taking care of your patients needs over building pretty buildings you might have something.

I noticed the poor ratings for the other location for this business and thought that I’d add my experience to the list. They shipped to me the medical supplies that were ordered by my doctor for me and billed my insurance for a price that was twice as much as I normally pay for the supplies. Because of the terms of my insurance they wouldn’t cover the cost. So along comes a bill for TWICE the normal cost which I received AFTER I received and used the product. I called the company and they refused to cut me any slack even though the price of the supplies were not disclosed to me until long after I had used the product. Such a nice way to gouge someone, fortunately I can afford to pay but I hate getting ripped off. They billed me over $ 146 for a device that I normally pay under $ 80 for. I did some homework and these folks are regulated by the CA Dept of Public Health, Food and Drug Branch. I have contacted them and will also be contacting the BBB, my doctor, my insurance company, and online reviews. It’s folks like this that have jacked health care up to where it’s unaffordable. And from the other reviews they’re doing it mostly to the sick and elderly.

A bit over 5 years ago my doctor ordered a sleep study which subsequently led to being provided a CPAP machine. Because of the involvement of another physician, at the recommendation of my RN wife, I was recently referred to Pulmonary Medicine Specialist who ordered another sleep study. My doctor directed me to Timberlake Respiratory Care to supply me with a more appropriate machine. Their professionalism and quality of service far exceeded anything I’d previously experienced! Their follow-​up is equally outstanding!
When I compare the service Timberlake provides with what I received the previous 5 years the difference is like night and day!
I give them their my highest rating without any restrictions!
Dick McDaniel