The Spanish Immersion Program

I was really, really hopeful that this program would work for my children. I initiated contact through the email provided on the website, and received a response from the admin. assistant a few days later. I had a variety of questions that the website did not answer for me, such as…
Is my child assessed for their current Spanish comprehension prior to being enrolled in one the programs they offer? How is that done? Formal assessment?
Is the current class offerings full, or is there a certain enrollment period?
For private lessons, do I pick a time, does the teacher pick the time?
I find these questions to be simple enough, but sadly it took over a month of ME pursuing this business with phone calls and emails to get all questions answered. I think it odd that I had to go to so much work to try and give them my money.
Eventually, 6 weeks later, I was paired up with a Tutor who I thought was going to assess my daughter and determine a class placement and provide me with more information (curriculum, assessments, contracts, commitments, etc.) While she was extremely nice to me, interactive with my daughter and cheerful… she knew close-​to-​nothing about The Spanish Immersion Program. According to her, I would be paying Spanish immersion a lot of money to have her come over once a week for an hour and hang out with my daughter speaking conversational Spanish.
I don’t expect or need a textbook for my kid. But for it being a business that provides a professional service, I was expecting a little something more. To show that I was getting my money’s worth. A Pre & Post evaluation that says, «look, we have goals and guidelines and your child is reaching them. See?» Maybe something that says the tutors are background checked, formally trained, and come with prior teaching/​tutoring experience. something. anything.
I made one last attempt to speak to the Director, who couldn’t remember off the top of her head what the rates were for classes PLUS tutoring (because I really don’t think the cost and time for one hour a week would be effective). She never followed up, so I ultimately took my business elsewhere.

We have just started the mommy and me Spanish music class for 18 months to 36 months and I have to say I have enjoyed it so far, I believe it is money unwell spent