The Berry Factory

Hello,
I’m thrilled of the success for Shari however, after moving back to Sacramento from the bay area, it appears her Company has lost the olé’ mom and pop excellent customer service experience her dream was founded upon.
The first number I called stated they could take my order over the phone and have it delivered however, they did not have knowledge of any store locations I could pick my order up at.
When I inquired as to what happened to the store off Auburn Blvd, the person on the phone (who spoke very broken English) said he did not know there was a store. When I inquired as to what happened to Shari, he said he did not know who Shari was… What a complete shock!!!
My response to him was …“She is the «Founder of Shari’s Berries»
When I requested to speak to a Supervisor, he stated they were all busy and put me on hold. He later got back on the phone and provided me with the 858−729−2800 number to Corporate Headquarters.
In speaking with this person, I was informed he is not a Shari’s Berries employee. Rather an employee of FTD???
So long go the days of walking into a store, greeting the employee behind the counter, and picking up the wonderful items to hand deliver to a client.
I wanted to order and pick up seven bottles of chocolate dipped wine and an array of chocolate strawberries… NOT have them delivered. Rather, deliver them myself as a «personal touch»
At this point I’ll call edible arrangements as I know I’ll be able to pick my items up in the store. What a shame!!!

Scam Alert —
Shari’s Berries pushed REALLY hard online to use some sort of overpriced shipping company — and only if you signed up — did you get the discounted shipping price. Well I was a sucker.
I signed up for the discounted shipping, and unfortunately put in my credit card. Well it turns out that I started getting repeat billings from
— and to make matters worse, I never got my shipping rebate from the additional order.
When will these companies learn that shipping is not a «profit center» and scams to get you into recurring billing services are only more trouble to your customers than they are worth.
I’m giving 2 stars, since the berries made it to my mom on her birthday, but it would be 1 star if they weren’t that great — since the shipping hassle was expensive — and I got scammed for 3 months of «free​ship​ping​.com» which wasn’t free, but $ 13 a month being tacked onto my credit card until I caught them.
They even tried to tell me that there was no way I could have signed up without acknowledging — and they were right.
However their terms stated that I would get a REBATE check for the first shipping amount — and when I tried to claim it their «so-​called system» didn’t have all my information and I was told it was never processed properly.
Well — maybe not — but the recurring billing certainly was timely.
I was able to get it removed after proving that their rebate system failed — but it was a hassle and of course I was given flack on the phone with their customer DIS-​Service people trying to tell me that I had to pay the charges.
Poo Poo On You! Scam services and profiting from shipping are BIG STINKING NO-NO’S for customer service!
BOO!!!

i remember when Shari’s Berries first hit sactown in the 90’s. crazy large tart strawberries covered in creamy, smooth, decadent chocolate.
i tried her berries from The Berry Factory at the state fair. for $ 5 i got a pre-​made cup of 5 *fair sized* milk chocolate covered strawberries. the choco truly looked old, like an outdated Hershey’s kiss. the creaminess wasn’t even there like before and had a waxy, chalky taste. no bueno! i should have said something but didn’t my bad. bring back the old recipe pretty please!!!

Disappointed ;-(I received a dozen Berries as a gift for a Business referral to a very well known business in Sacramento. The berries were beautiful the box and wrapping was great and we ate 2 right away within a couple of hours of receiving them the first day. The second day we ate 2 more and they were rancid already. So I called the Berry Factory (within one mile of my house) and asked what could be done. The answer was we only guarantee them for 24 – 48 hours. I replied that I had them for barely over 24 hours and they were bad already. The response was «well we can only guarantee them for 24 hours». I said that was a surprise. They hung up! As a business coach I am amazed at the curt response, no apologize, no offer to do anything. I teach my clients about Consistency in delivery and customer satisfaction build «Raving Fans». (68% of your customers will leave you for Perceived Indifference, ‘they just don’t think you care enough’) That is a hefty price to pay since it costs 6x more to go get new clients. I will not be buying Berries as gifts now realizing that the shelf life is only 24 hours! Could you eat a dozen giant strawberries dipped in assorted chocolate and toppings in 24 hours?

I’m sorry that Steve had a bad experience at this location, but I have to counter his 1-​star experience with my 5-​star experience today. I, too, had the Groupon to use, and thought it might be an issue. I called ahead to check and see if I had to place my order before coming in, and was pleasantly told that I just had to show up with my Groupon for my dozen berries. I showed up at the store on Auburn, and was informed it would take a few minutes to put my dozen berries together. I found this great news, because then I knew my berries would be fresh-​dipped.
Honestly, since I had the Groupon, I did not expect the berries to be in anything but plain wrapping. Luckily for me, there were plenty of boxes from which to choose, so I purchased one for my order of berries. It all worked out.
And the staff there were nothing but nice and accommodating to me. If/​when I go back to The Berry Factory, I will return to this location, as well as recommend it to all my family and friends.
Lastly, if you want to support the local economy, but sure to order from The Berry Factory and not Shari’s Berries (which was bought out by a corporation and is NOT local).