Niello Collision Center

My wife was hit in the grocery parking lot quite hard by an elderly lady who mistook the break for the accelerator. There was some deep panel damage because of the speed in which she was hit. I have a nice late model BMW Z4 and was concerned about getting it back to 100%. Jerry @ Niello got right on top of it. He explained the damage to me how it was going to be repaired to BMW spec. I felt much better. Jerry helped me get a nice rental across the street at Enterprise and made sure it was extended and worked with the insurance company. the only thing I had to do was pick it up. No insurance hassle, rental car fight and the car looked absolutely «show room» when I picked it up. If I dare say it looked better then it did when it went it. If you want the job do right, and incredible service to match, there is really no other place to go. Jerry is amazing. he will keep you in the loop and treat your car as if it was his.

Michelle and Jerry’s customer service was by far the best I have ever experienced!!! They were personable, honest and friendly. My 2016 Ford fusion looks like it was when I pulled it off the car lot. No sign of damage!
I definitely would recommend them to anyone …
Justin Lee
Account Manager
Monument Security
P: (916)564−5234
F :(916)564−0344

Thank you Jerry Wing, Mike Cook and your entire staff for going above and beyond quality customer service. With my new rear bumper, my 2015 VW Passat looks brand new again! My wife and I are definitely happy with the results. I highly recommend Niello Collision to anyone for quality care and service. Thank you Niello team and have an awesome 2016! #NielloVWProud

I got in a car accident (not my fault) and brought my car to Niello. They were extremely friendly the minute I walked in the door. There was a fair amount of damage to my car and Jose and his crew took great care of me and my car. They were quick to get it assessed, worked promptly with the insurance people and expedited teh repari process as much as they could. When I got my car back, they did an awesome job. I’ve seen other car repairs before where you can tell by the seams that it’s been fixed. Not my car! They put it back together very meticulously. a HUGE thank you to Jose, Brandon and Ivan at Niello. I’d highly recommend them.

I had my car repaired at a shop in Fresno and I was not happy with how the color was matched. I asked Michelle at Niello collision for help understanding the limitations of color matching and what I should expect. She looked at the pictures I sent her and she was very helpful.
So, my rating is on a consultation with Michelle. She was generous with her time and had a very good understanding of the technical aspects of painting. Thank you, Michelle!

Fabulous Job on my BMW! Jerry was great and kept us informed every step. My car was ready to go when he said it would be AND they buffed out a couple of scratches and adjusted my front bumper.
All detailed and ready to go home on time.
Thanks so much!

I would have gave niello collision a 5 star but I can’t because of their service department. I worked with a gentleman name jerry, (very nice guy) but everytime I would have a conversation with him, he would tell me that he would call by a certain time frame, the first couple times were ok, but on the day I was supposed to pick up my car, I asked and confirmed a few days before if they would be able to pick me up since I work a few miles from the shop, he agreed and said he would call in the morning and guess what? No call, I specifically told him him I need to be picked up by my lunch time due to it being the only time I can leave and again he agreed to the time. Day of pick up, no call in the morning to confirm they were going to pick me up, I call him at 12:20 and ask if they were still coming and his excuse was he needed to get the car approved by his manager and will call back by 1245 to schedule someone to pick me up, guess what again? Still no call, so now I’m stuck with till the end of my work day to hopefully go by the shop and pick my car up. Please jerry w, if you’re gonna advise a customer of a time frame that you will call them for an update, please follow up with them within that time frame, a customer shouldn’t have to keep contacting you.

Fantastic job on car polishing! I had few scratches that had to be removed — these guys did a great job on making sure those are completely gone. Great customer service and quality!

I brought my ’14 Cayman S with 1,600 miles on it to Niello after a crash which damaged every panel on the vehicle. I worked closely with Jerry Wing throughout the massive, lucky all cosmetic, project. From the beginning he assured me that his only concern was doing what was best for the vehicle, and he was true to his word. Working a compressed timeline due to my work and the winter holiday season; he continuously went above and beyond to ensure the project was done correctly. This included pushing back the completion date despite my pressure to complete the repair on the original timeline. I’m glad he did because he delivered a superior product. Chip and Jerry even added a personal touch to account for the extra time and the car still had the new car smell when I got it back! I couldn’t be more impressed with the craftsmanship or professionalism of the men and women at Niello and highly recommend them to anyone who wants the highest quality repair available!

This is the only collision center that I will be bringing my ’13 A4 and ’13 S6 to.
Jerry Wing has provided me the best experience with an accident claim that i have ever had.
They have brought my car back to new.
Great customer service and great attention to detail, especially when it comes to gaps between panels and color matching.
I will not do business with any other body shop ever, except Niello Collision Center.
Thank you guys for the great service!

I was unfortunately the victim of a bizarre accident where my two parked cars were hit in front of my home by my neighbor who fell asleep at the wheel on sleeping pills. One car was totaled, the other, my BMW, required some repairs to the rear bumper area. They were very good at making sure I was happy with the job and made sure I left pleased with the work. Jose Gutierrez was my contact at Niello during the process and he was an absolute delight to work with. He not only made sure the car was taken care of as if it was his own, but he also was a great guy who really takes his job seriously. I recommend them because Niello is not affiliated with any insurance company, which is a GOOD thing because that means they aren’t slaves to them, and they will not cut corners or skimp to get the job done right. I’ve used them multiple times and I highly recommend them!

I have to say, that this business is ran with complete world class service. Mike Cook is very professional, excellent, and truly cares about his clients. I felt like I was in good hands in every interaction we had & my trust was definitely earned. I will not want to conduct my business anywhere else. I encountered a major hiccup with the other parties shady State Farm insurance who was by the worse insurance company to exist. However, I’m not going to continue to talk about a negative, when Mike & Niello are nothing but positives. Mike stood by what’s right & tried to sort this matter out for me. I am so appreciative of his service, and the value he brings to this company. He is indeed a great representation of what an advisor and model employee is.
My car looks beautiful and thank you again for delivering it to me cleaned & polished!

After I was in a car accident, I knew I wouldn’t trust just anybody with repairing my car so I had it towed to Niello right away. They took car of everything, keeping me appraised, returning calls right away, etc. I had an idea of what to expect but they went above and beyond. In the end, my car was a total loss but Mike Cook explained clearly why and did not proceed with any costs until they were absolutely sure it couldn’t get fixed. I even had to go back 3 times because I kept forgetting things that were in the car and Mike was always there! It felt like I could count on him being there 24 hours a day! Hopefully, I won’t need their services anytime soon but if I do, they will be my first call.

After only 3 months of having my new car, I got into an accident in which I damaged the entire right side of my car. The whole process of dealing with insurance and getting the car fixed was very stressful to me, until I called over to Niello. They saw me within a couple of hours of my accident, and by the end of the day had a package prepared for my insurance company. They streamlined the process, had excellent communication, and that was not even the best part! After getting my car back, it looked like brand new! There is absolutely no way you could tell that it had been in an accident. I hope I am never again in need of body work, but if I am, I know where I will take my car!

The service was excellent. The only bad thing is my all-​weather mats were missing and it took a month and a half to get them…

I’ve always been wary of body shops– until today.
I own a 2006 BMW X3 that I treat better than some people treat their children. You can only imagine my despair when yesterday, after a long Memorial Day weekend, I tried to pack too much in my trunk, pushed the hatch too hard, and part of my bumper fell off.
I called Niello BMW today and they recommended Niello Collision Center, and I AM SO GLAD THEY DID! Chip helped me diagnose the problem over the phone and was able to research parts so I didn’t need to make the drive from Davis to Sacramento for a diagnostic. They had the parts in stock, and Chip told me to come by the shop– no appointment! When I got there, he greeted me by name, took my keys, and sent me to a nice air conditioned waiting area (equipped with snacks) while he worked on my car.
Twenty minutes later, he brought me my keys– he had gone to the dealership to grab a part, and had re-​attached my bumper. When I asked where to pay, he said it was free of charge– he just hoped that I would think of them in the future. He completely made my week– anyone who owns European cars is familiar with the hefty prices that come with fixing them, and thanks to Chip I can afford to buy groceries instead of car parts.
I hope I never need more collision repair, but if I do, Niello Collision Center is the only place I’ll be going. The service was above and beyond anything I’ve ever experienced, and I am so impressed. A huge thank you to Chip and his staff for getting me back on the road with my bumper back where it belongs!

Niello Collision Center went above and beyond what a normal body shop would do! First off they fix my car and made it exactly how it looked when I first bought my car! On top of that my estimator Jose was very communicative about the progress of my repair. When it was time to pick it up! It was right in front of the store all waxed up and shiny and clean looking! The best part was they even cleaned my ugly yellow headlights too! Wow they didn’t even have to do that but took it upon themselves the time and effort to for do that for me! I cannot thank you guys enough! 5 stars isn’t enough for the service they offer you!

Just adding a few more stars. Can’t say much more than others already have, but the experience with these folks was excellent. Their body work is superb — my car looks better than before it got crunched. It needed mechanical as well as body and I didn’t want a non-​BMW shop working on my Mini. They did the body then sent it over to Niello Mini for the mechanical. They touched up door dings at no extra charge. They cleaned it inside and out. Best of all — they called me every time their was a change or update. I NEVER had to call them to see what was going on with the repair. And a shout out to my representative, Kevin Michaels who kept me informed throughout the process. Thanks! So yeah, go to these guys if you need body work. Especially if you have a Beamer, Mini or other car they sell.

The customer service that I experienced here was absolutely the best from start to finish. I took my vehicle here the very same day I had the accident. I was a bit distraught having just been in a serious front end collision. The adjuster I was assigned to, Julie Ficht, made me feel so comfortable and at ease. She was such a joy to work with the entire time. I would highly recommend Niello Collision center! Ask for Julie Ficht!

Recently, I had some one hit and run my brand new 2012 Camry, damaging the whole front left bumper area. Frustrated and not really excited about most of the body shops in town. I wanted to take it to a place that was known for it’s quality and attention to detail and could also restore my car to it’s original new state. I chose to take it to Niello Collision based off a friends suggestion. The staff was friendly, professional and understanding. I dropped my car off and picked up my rental car and in less than a weeks time Niello had my car down. I cannot express how impressed I am with the top notch body work and attention to detail they did in repairing the previous damage. Not only did they do quality work, but they completely detailed the inside and outside of my car, leaving it to look as if it was rolling off the showroom floor! Thank you Chip and the entire staff at Niello, you’ve exceeded my expectations and set the bar for all the other body shops in town to try catch up to, along with making my weekend.
It’s true what they say, you get what you pay for. I definitely recommend Niello Collision to anyone in need of quality body work from a mid tier car to a high end car.