Mercedes-Benz of Sacramento

My trunk got shut with some luggage on top of the latch while I was on vacation and got stuck shut. It wouldn’t open with the key fob or the metal key. The service people were helpful and understanding of the situation. They were able to use a tool to open the trunk without any damage to the car. They completed service quickly within less than a couple hours even without an appointment due to the unexpected situation.

I had a great experience with this Dealership. I’m looking to buy a new Mercedes, but wanted questions answered before going to the dealership. Danny Mcinturff was very informative and courteous. I’m looking forward to working with him when I’m ready to purchase my dream car.

Possibly the worst Mercedes-​Benz dealership I’ve ever been to. Believe me, I’ve been to countless dealerships for my own GLK350 and my dad’s C63 AMG not only in Sacramento, Fairfield, Rocklin, and El Dorado Hills, but also in outer states and internationally in Cary, North Carolina and Seoul, South Korea. But this place? Pathetic and fickle staff, overpriced service.
I had to get Service B done for my GLK. Since they said it would take a bit longer, I requested a courtesy vehicle (I had to go to a really important meeting). Jason was taking care of me, and when I gave my keys in and requested for my reserved courtesy vehicle, he looked at my license and said, «I don’t think we could lend you a courtesy vehicle.» I asked why, and he said, «I’m not eligible.» What in the world is he talking about? I told him that I had a really important meeting to attend, and his smart-​ass response? «Well then you would have to postpone that to another time.» This was the biggest frustration I’ve ever had that involved customer service, and speaking from my work experience, you NEVER EVER EVER talk back to the customer like that. Thanks to this moron, I had to grab a taxi and be there 10 minutes late. My clients were very upset, and I lost an important contract because of this dingleberry. My big question is, I would still like to know why I wasn’t able to get the courtesy vehicle that I requested.
A little tip for service: PLEASE try Star Motors in 2680 Florin Road in Sacramento. It’s a local shop where they specialize in Mercedes-​Benz. They are much cheaper and a lot more professional and honest than dealerships (read my review). The reason I bring this up is that they charge too much for the service. I called them several times before to get price quotes on Service A and B, rear brake pads/​rotors and coolant thermostat issues. They quoted me $ 272, $ 600, $ 660 and $ 750, respectively. Star Motors charged me $ 140, $ 300, $ 300, and $ 363, respectively. My point is, dealerships charge too much for unnecessary service. I learned the hard way that local shops that specialize in Mercedes-​Benz only let you fix the necessities, and local shops tend to have people who used to be part of Mercedes-​Benz or are authorized.
Overall, below par customer service. Overpriced service. Never coming back. EVER. Just because your business is going well doesn’t give you the authority to treat customers like crap.

I haven’t bought a car from a dealership in 26 years, and I decided specifically which year, make, and model would be a good replacement for the car I’d bought 26 years ago. I spent weeks looking for a specific used Lexus, looking, driving, and not buying. I’d even considered buying in Los Angeles… but before I made the trip to L.A., I saw that MB Sac had one, and decided to see it. Tony Biondi was great: patient and a good listener, who represented my financial needs to the dealership. He got me a great price and then the dealership brought the car up to top shape before it left the lot. Well worth the trip for me, excellent service and price! Many thanks, Tony!

The service and sales staff at MB Sacramento are incredibly unprofessional, rude, and incompetent. If you’re looking to buy a Mercedes or need to get your car serviced, I recommend going anywhere else but Mercedes-​Benz of Sacramento.
1) I brought my car in to get serviced on the Friday after Thanksgiving. I live in LA, so I needed my car before going back on Sunday. I was assured that it would be ready by Saturday afternoon, so I agreed to leave my car there. After waiting all day and calling multiple times on Saturday to find out when I can get my car, I get the service department’s voicemail stating that they are closed. I call back again trying to get anyone on the phone so I can get my car. The manager finally calls me back and says that the car is «almost done» and the earliest I can get it is Monday morning. If it’s almost done, why not finish it and give my car back when you said you would. Waiting until Monday was not an option, as I had to be back in LA. After much back and forth, I finally convince them to finish my car.
2) Beware of Rick. He has been calling my cell phone for weeks. I finally answer and ask that he stop calling because I’m not interested. He didn’t like that, so he texts my cell phone saying, «Rude.»

This has to be the most fucked up Benz dealership that I have ever been to! I own 12 Mercedes Benz vehicles (personal) and for every vehicle I always need something different and get the worst run around from all these idiots working there! My latest experience was trying to get a key made for my car, I was told by a guy in Rocklin that I can bring my newly purchased vehicles pink slip (title) in with my info filled out on the back with a valid id card and I can order a key. I live in Sacramento so I went down to howe ave Mercedes dealer, presented my paperwork and the guy denied me a key and said I need to transfer it first! Wtf! I called the other Rocklin guy in front of the sac guy and he just stumbled his words and said «I guess their policies are different sorry». I then finally transferred the car in my name, came back and ordered a key and was told that it will be overnighted and when received I will be called. Fine! Alittle bit of relief. Next day comes I call and call and keep getting people in El Dorado Hills & Rocklin areas. They would transfer me to the Sacramento dealership and I would get a voicemail everytime left voicemails and still no calls back. This is a very unprofessional Run Mercedes dealership that is supposed to be prestigious but I get treated better in a Hyundai dealership. Not saying that Hyundai is a bad company I’m just comparing to a dealership where you buy vehicles that are sold over $ 40,000 starting. They also have a Starbucks inside that is Mercedes on and the machines are always down. The rest of the reviews with 1 star speak for this dealerships lack of customer service skills. I hope anyone else that has experience with this dealership good or bad please list it because they should not be in the mercedes-​benz sales business!

So I dealt with Brett as my sales person. I felt I was jerked around for basically 24hrs. At first it was all «yes we are gonna work this deal out» in the end they never budged on their original offer and down payment. I understand a deal either can be done or it can’t but why text me for 24hrs with lies that they are almost done with everything I want in a deal. Basically a waste of time and emotional roller coaster. I don’t recommend them to anyone. Stay away!! Just go to el dorado hills. Much nicer ppl there that actually know how to work a deal.

I love the customer service at the Service Center. Any time my car sends me a message that something is wrong, I head straight to the service center! The guys are really professional and most importantly quick. Whether its to top off my coolant, put air in my tires, or just for a general service.

Whenever I take my S550 for service, I have Robert Paris help me, and he is the best. He is great with regards to automotive knowledge, customer service, prompt service, attention to detail, and an all around good person. I have never had a bad experience with Robert handling the service request. He sets himself apart from the rest of the service advisors with his excellent customer service. Bravo Robert.

TERRIBLE experience!!! My girlfriend & I just bought a brand new E350 from a different dealership (Modesto– very good experience) though we live here in Sacramento. Because we were exhausted after a long day of car shopping we never got around to programming all the features the E-​Class has to offer so we figured we can call the local Mercedes family here in Sacramento and get some assistance.
We called and spoke to a nice customer service rep named Victoria. She asked us to drive over as she was willing to assist us with our programming needs. Upon our arrival we were hawked by 4 different car salesmen. telling each one we already had an appointment. Right when Victoria walked over and began to assist us her manager by the name of «JOSE» rudely interrupts her/​us and literally removes her from our impromptu appointment and delegates her tasks elsewhere, and said we are wasting there time because we didn’t buy the car from them.
Jose said, per Jason Bryner (GM) «Jason said not to tie up Victoria’s time because we’re on commission and they didn’t buy the car here.»
HORRIBLE and DEGRADING experience.

The negative reviews surprise me!
I’ve been here many times (due to my own fault, driving my mom’s car like a crazed idiot) and they’ve fixed all my damage really quickly, and even washed and polished it as a bonus.
On one occasion they had no courtesy cars available so they drove me to the location I needed to visit meanwhile, and drove me back when the car was ready.
As for the sales experience, I went with my mother when she bought the car (I also test-​drove a few later) and everything was fun, clear and very fair. We dealt with Jose, who is a very helpful and knowledgeable person.
When you go, ask for Jose!

This is one of the worst dealer in north Cal. Go to other Mercedes; there are many dealers nearby.
1. Buying a car there is ok. But the service is absolutely horrible. Just avoid it. It’s not worth the headache.
2. My car broke 3 times, check engine light & headlights, WITHIN 2 years! Can you believe it? And when I told them it broke 3 times. An old Asian man who works there simply said, and I quote, «you know, CLA is the cheapest model and this is their first time making a front wheel drive. There are always bad apples» basically he means, «Too bad haha!»
3. When I pull in to do get my headlight fixed (broke in 2 years under warranty), a young Asian worker told me with a very bad attitude it will be ready by tomorrow (I doubt he even knows what the problem is), and I couldn’t request a substitute car because he said I didn’t make an appointment to get a substitute car (how am I supposed to schedule and drive with a broken headlight?!) It happened that the dealer kept my car for 3 days because the problem wasn’t as simple as that guy said and the parts were not there (a bunch of excuses for not being professional), and that guy couldn’t give me a substitute car for foking 3 days? Complete a price of feces.
Bottom line: when you work at Mercedes, you represent the company. People who work here really need a higher level education to get the working attitude precisely and correctly. I am already not happy that the car broke down only after I bought it for 2 years (I know it’s not entirely in the workers’ control), but at least you have to make it up with service and proper attitude, which is ENTIRELY in your control, Mercedes.

Even though I was on vacation, I simply didn’t have much free time to go to a dealership on many occasions, and my sales person, Steve Tracy, understood this very well. The one time I was able to go, he showed me exactly what I wanted to see and nothing else (even managed to squeeze in a test drive to the new Smart car EV when we saw it was free). Steve answered every question quickly or made notes on the spot to follow up, and I appreciated that. He totally understood the special needs I had for the vehicle for my occupation, and didn’t try to up-​sell me away from those specifications.
As it was difficult for me to return, he kept his eye open for the car I wanted so that I wouldn’t need to return, and just communicated with me by text and email, so that when the perfect car was available, 2 weeks later, the sale was just a few emails to complete. Then they DELIVERED THE CAR TO MY DOORSTEP.
But that’s not the best part. Near the end of the process, Steve for the first time began to rush things, which seemed out of character. He actually recommended MAKING AN EXTRA TRIP TO DRIVE 80 MILES TO MY HOME so that my last paperwork could be signed faster. I was like Sure, if you want? When he was about to leave I questioned why he didn’t just let me sign that paperwork the same day he dropped off the car, or have me Fedex it, to save himself that extra trip. He said that it’s July31, the last day of their Summer promotions, and doing this would preserve me the benefits of that promotion. He made this decision to help me without question, without asking or telling me why, and without benefit for himself. To him, it was just a no-​brainer that it was his duty to work in my best interest, and I thank him.
The car is pretty cool too.

I bought a Smart car is July and I can tell that this place is AWFUL!!! They fail on so many levels that it’s crazy. I made the mistake of giving the good survey they literally begged for but now I regret it. I am going to be contacting my credit bureau and Mercedes Benz national after I write this review. Here is a rundown of my experience.
1) They had NO BODY on site to explain anything about the SMART car, I had done my research and knew what I was getting into, but how do you sell a car and know nothing about it. Even the delivery «expert» knew nothing and actually gave me misinformation about the operation of the vehicle.
2) The finance guy was a bully. He continually bullied me for not buying the gap insurance and actually LIED or didn’t know what he was selling. I opted to get the gap coverage, for much less, through my car insurance and not the expensive policy he was trying to jam down my throat. He gave me misinformation in an attempt to scare me into buying his policy. I called my insurance company and they clarified that he was infact wrong and giving me information that wasn’t true.
3) The finance guy also insisted I set up automatic deductions and assured me this was a requirement. He took my information about my bank account & routing for no apparent reason. This month was supposed to be the first payment and I noticed a few days later that it didn’t come out. I called the finance company and they said it was never set up by the dealership! I had even called to confirm this was done and was told yes they had it taken care of. The finance company was very nice and helped me set it up and take care to make sure that my payment was credited on time.
4) The cherry on the cake is that this dealership provided my social security number to 8 finance companies who ran my credit individually!!! This caused my credit score to drop dramatically as a direct result of this. This is a known tactic used by dealerships to ensure that you must buy the car from them because they have approved financing and you have a lower credit score than when they checked it, now you are stuck!!! I am now working with the credit agency to get those inquiries merged into one. It’s not like I had bad credit and needed to shop around. I had a good credit score and it wasn’t a problem to qualify for the loan.
This is your typical old boys dealership. They aren’t honest. They aren’t interested in your as a customer. They will harass you endlessly about the damn survey.

Went to test drive a C300 and E350 about 1 month ago. Was met by salesman Rick Ricker.
Wife told him from the get go that we were just shopping and looking at the new cars. TOLD him we were not going to buy right now and probably won’t buy for 1 to 2 years from now.
Test drives went OK. Wife told him that we will give him sale when we are ready to buy if he doesn’t call us. Told him we would call him when we are ready.
So what happens? Rick calls us 1 week later asking if we are going to buy car. Wife told him again that we are not ready to buy and informed him not to call.
About a week later Rick calls again. Wife told him do not call.
About 10 days later, Rick calls again when we are on vacation. Asked my wife «why did you come in if you were not ready to buy car?» Rick stated that he doesn’t get paid for test drives & we «wasted his time and money». Wife asked for his manager’s name. Rick gave manager’s name then hung up on my wife. I called Mercedes Benz of Sacramento and asked to talk to the sales manager. When he answered the call he did not say anything but hello. Did not say his name or ask what he can do for me. I told him about what had transpired with Rick Ricker and all he said was OK. He didn’t want my name or phone number.
Will never buy a Mercedes from this dealer again and would never recommend them to anyone. Will travel to Mercedes of Fairfield or Stevens Creek to buy next Mercedes.
Pour customer service from sales team. Why give commission to someone that doesn’t treat potential customers with respect.
Old car salesperson mentality will not get my sale.

BITE ME TWICE… I had a really bad experience with the service department over basic safety issues the first time I bought a car here. But it was ultimately resolved by the GM and they found really had a hard to find car I was looking for. I hoped to avoid getting caught between service and sales department again. Silly me.
WHAT CONSUMERS SHOULD UNDERSTAND WHEN BUYING A USED CAR AT THIS DEALERSHIP: In practice the service and sales departments actually seem to function like separate businesses. The service department is the cash cow. The role of the sales dept is to provide as many cars as possible for the service department to maintain. On the surface this seems like a reasonable game but service often ends up in a predatory relationship with the sales department and the car buyer can end up in the middle of a conflicting interests that put your safety at risk.
Here’s how it works. The service department is billing the sales department for pre-​sales repairs to the cars that are sold. Once a car is sold the service department bills the new owner or a warranty company. If a pre-​sale repair is required then the sales department is billed and their sales commission is reduced. If the repair is made after the sale then commissions are preserved. In other words, complete and accurate pre-​sales inspections of used cars directly threaten profit.

I love the service department here. Efrain Vasquez is my service advisor and this guy goes out of his way to take care of me whenever I bring my car in for service.
My current vehicle is a 2014 Mercedes and my 5^th MBZ.
All I need to do is give Efrain a call and my needs are a «done deal». You know what they say about selling you a car and then forgetting about you. Totally untrue here at Mercedes-​Benz of Sacramento on Howe Avenue. To tell the truth, I actually did not buy my current car from this dealership but they treat me «like a King» anyways…
Keep up the good service and I may just buy another MBZ next car!

My mother has taken her Mercedes to this dealership numerous times for service over the years. On her last visit it was recommended that the battery be changed due to it’s age. She decided to put it off till next time.
The car is not frequently operated and in between periods of non operation a jump is usually needed to get it started. So when she mentioned that she wanted to change the battery due to it’s weakness. I volunteered my services. I bought a brand spanking new battery at local car parts store (parts store tested weak battery and was found bad as expected, crank, and alternator voltage was good) and swapped it in my driveway when I got home. Easy right? Not quite.
After the battery swap, both keys no longer turn in ignition. After some Googling (I know I am not a Merc Master Tech but not stupid either), and asking some knowledgeable mechanic friends I concluded that my car has an Electronic Ignition System and when I switched the batteries out I neglected to use a memory keeper device (that thing you plug into your cigarette lighter to deliver minimum battery to the car when you take the car battery out). All signs pointed to an EIS that needed to be reset.
I grabbed an old service invoice, called them up, they connected me to Corporate to arrange the tow. I rode in the truck to the dealership. Found the usual service rep my mom worked with, Dave, and started the maintenance process.
Enough background, now for my actual review:
Quick and easy so far, the car put into the maintenance process at about 1100 yesterday with an estimate for $ 365, I asked about this price and I understood it as the cost for the diagnostic, a little pricy but expected, and it’s just an estimate right ;-)
Me being curious and hopeful not to spend a lot of money on complications from a simple battery change. I proceed to pose a few questions and speculations as to the problem with the car. In doing so I got the distinct impression that Dave was trying to manage my expectations. He never confirmed or offered any reassurance as to possibilities of what the problem might be, and offered some other more complex possibilities that I will not mention here, b/​c I understand the need to manage a customers expectations and b/​c they were just off the cuff statements.
Total interaction time was less than 10 minutes. I was given a ride back to Woodland with the impression that I would get a ride back the next day to pickup car. Again, maybe I need to manage my own expectations a little more? :-) I did not ask for a loaner.
It is now 3 PM the next day, I have briefly communicated with Dave via e-​mail about the status of the car starting at about noon. So far the status is no status. Will call soon. Sorry for the length of the review, but reviews should give people an impression of the experience so I like to overshare. :-) I will update the review at the conclusion of services.

Always here waiting forever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever
and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever and ever…
… for parts.
To be positive: they have what I need, they’re friendly, and they have free fresh Starbucks coffee.
Service and parts are still extremely expensive though.

I came here when my car needed a checkup. I didn’t like the noise it was making. Since it was under warranty, I figured it would be no problem.
I was wrong.
I had studied up and had a good idea of what was wrong, so it was infuriating when they tried to convince me of all the things I suddenly needed. Additionally, since I was under warranty, any mechanical issues should be covered. However, they tried to tell me that some mechanical issues were not covered — this is not true. I know the terms of my warranty. Then they tried to make me sign a form that said if they didn’t find anything wrong, they were going to charge me $ 80. This is absolutely ridiculous. The reason people have warranties is so they don’t worry about taking it in. I fought with them hard on the legality of this document. I do not recommend you sign it. Take your business elsewhere if they insist.
I also got a lot of attitude when I needed a loaner car. They acted like they were doing me a huge favor when I got one. Every single other MBZ dealership offers these as a courtesy. I have no idea why they were so stingy with theirs. I even let them know ahead of time when I made the appointment that I would be needing one.
Finally, I really disliked their overall attitude towards me. I felt like I was constantly being pushed aside and shuffled from person to person. I felt like they did not listen when I described my problem and they were dismissive of my ideas of what was wrong. Never have I ever thought I was treated differently at a mechanic’s for being female until this experience. They legitimately made me feel that if I’d brought my fiancé, they would have listened.
I would give 1 star for customer service. However I would give an additional star for them discovering a defect in one of my controls and I taking the liberty of replacing it for me.
I will not be back. My next scheduled service is already booked at MBZ El Dorado Hills. If they are even marginally better than Van Howsen, it will be well worth the drive.