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Um, this is just weird. I haven’t received a phone call, not an email, since I was last at this location. They can, however, snail-mail me stuff. A $ 39 customer refund check. Okay. I paid $ 160 and the return was incorrect when I checked it. But I get it. I mean, they are the mathematicians, right? Over charge for simple return + Messing up the simple return = $ 39 refund for a $ 160 service. It’s worth noting that I have used Turbo Tax for years. I thought I *had* to go to someone because I telecommute and I thought I there was extra $$$ for working out of my apartment. There isn’t. If you are married, file jointly, and have no other weird stuff, do not go to this location. In fact, if you aren’t sure if you should Turbo Tax it or go to your grannies guy, message me. I’ll look at your eff’n taxes for free! So embarrassed I went here. Never again.
Robert G.
Place rating: 2 Sunnyvale, CA
DONOTGOHERE! Did you know that H&R charges you more if you are in a «higher income» neighboordood. I was charged 175JUST to do federal, I should have done it online for free. At the time it was being done he said I was being charged so much because I have dependents. I called another office and inquired about why I was charged so much– they said because Natomas H&R is a premium office. Besides that the service was excellent. I had a simple 1099 federal filing with 3 dependents. Usually it costed me 80 dollars. Next time Im going to a bad neighborhood H&R