Chase Bank

I love Chase as a company, but I have some issues with this branch. Employees have pretty blah attitudes (at least the tellers do, the customer service people that are seated at desks seem more lively), and there’s hardly ever more than 2 or 3 tellers max at any given time. Not to mention, the tellers themselves are pretty slow. I was here this morning, and I was kind of shocked that there were only 4 tellers, which would have been a slight improvement if today wasn’t the first business day following the first of the month, when people get paid, have to get bills/​rent/​etc. taken care of. The line today was the longest I’ve ever seen it! It also bothers me that there constantly seems to be a branch manager standing behind the tellers, just staring blankly at patrons and insisting that they’ll «be right with us». Like c’mon, I used to work for a business that used Wells Fargo, and whenever I went into WF, the branch managers always opened a station and pitched in when employees couldn’t keep up.
Also, I only ever go inside if I need to withdraw a large sum of money, like I had to today with my rent payment. This branch isn’t in the greatest area, and I wish they’d take that into consideration when giving you cash. I constantly have to ask for an envelope to put my money in so I can safely stash it away in my purse. Just throwing $ 600ish dollars at a patron and saying, «Here you go»? Have a little more common sense than that.

This branch is super busy but for good reason. The staff is great! Also, Alvin is a great banker! If you need anything, he is the man to go to.

Had pretty pretty bad experience at Madison Ave Chase location. Stopped by this location to make cash deposit. I was serviced by teller named Pamela, business date 4÷20÷2015 15:07 pm. Basically I hated all 3 things she asked me to do because at my local branch I didn’t have any of this issues.
I came to made deposit and didn’t have my wallet with me. So I offered Pamela to give my social # that she can pull up my account.
#1 At my local brand I offered my social verbally but Pamela said that I have to write it down at piece of paper. The problem that I had is that she insisted instead of suggesting it.
#2 After Pamela pulled up my account she asked me for ID. I said to her well, I don’t have my wallet with me that’s why I gave her my social. So she said that she can’t make a deposit. Well my local branch did it for me several times, so I knew I should just go to my local branch from now on.
But what got me upset is item #3.
#3 After Pamela told me that she can’t make a deposit I asked for paper with my social back so that I can use a pen to cross out my social. But Pamela didn’t give it to me back. Instead she ripped paper twice with her hands and threw my social to garbage explaining to me that Chase shreds documents. Problem is that I asked her twice and she indicated that there is nothing to worry about.
After teller told me she can’t make a deposit I went back to my car and found my wallet and came back to branch and made deposit with her.

But what got me upset. Lack of respect. So stubborn. I hated this transaction because Pamela has no respect and preferred doing things her way.

This is a nice chase bank… Nice location walk up ATM or drive-​through… Lots of parking and great staff I know this review is at night but I have been in here during the day and the employees are so nice and friendly

Madison ave

I have to be honest. I come to this location purely out of convenience. There is not one thing about this location that will make me come here specifically. My favorite location is Chase Carmichael. The staff there makes you want to come back. Some of that energy needs to be shared here. I feel like this location just herds you in and out. The tellers are pleasant but blah… come on a little personality please. Where are the personal touches? Where is the life in this branch? Do you guys even like each other? On-​line banking would have been better than this.

Used the drive-​thru on a rainy day. Nice to not have to get out of the car.

I opened a account at this branch & they were professional!