Bugformance

Good guys that know their stuff. They have the parts you need or can get them. Service is always done right without the high dealership prices.

Rude… counter sucks. Work on the PR guys.

Literally the WORST customer service ever in existence! If they weren’t the only classic Volkswagen parts in the area I would never go there again. If you call them on the phone they are so unhelpful and rude. It’s almost a waste of your time and it seems theirs also. When you go in there, don’t expect a greeting. Expect the three gentleman (I use that term loosely) to kind of glance up at you and continue on with their conversation. You either gotta ask for help from the three stooges or expect to wander around like a chicken with it’s head cut off. And when you do go to ask questions, expect them to make you feel stupid (or even have them laugh at you) if you are not an expert at what your talking about. Then expect the most generic and useless response. It seems like what they really want is for you to pay them to work on your Volkswagen, but after the way they have treated me over the couple years of going in and probably over a grand of my hard earned money. I would not let them lay a finger on it (they would probably charged me for that anyways). Not that it’s their fault… But they sell the cheapest Chinese and Mexican parts that are not even guaranteed to last a month. I have never tried to return anything because of reviews I have read here. I could only imagine how that would play out ha ha.
Now I want to compare them to the Reibes Napa Auto Parts store near my house. The guys at Napa literally knew me by name after a short while of going in there. They almost have my car memorized (although I don’t expect this out of them, they probably help a couple hundred people a day!). They treat me like a friend there and go out of there way to help me find what I need. But unfortunately they only carry so much for my now 42 year old car (1973) and eventually they tell me, bugformance probably has it. It’s like nails on a chalkboard to hear them say that. There is nothing like driving all the way from citrus heights to downtown to be treated like garbage by the people your handing your pay check to. And for crap parts with no kind of warranty to top it off. I would like to think that maybe the guys there at bugformance have’t read their Unilocal reviews. But I have a good feeling they have, they don’t care, and continue to treat the people going into their shop like crap.
So if you can find a way around going here, do so. But if your like me and sometimes just need to get it done soon, without waiting for parts to come in from online. Just expect a lame experience.

Unilocal won’t let me give them zero stars so here’s your gift star. Wow, what a horrible business. I came in and picked up a couple brake switches the other day. So first, they were twice as much as any other place, but I’m supporting a small local business so I guess that’s ok. Then when I get home I find that they are just slightly bigger than the ones I need. I return to the store less than an hour after buying them. I go to the guy I bought them from and tell him they are too big. He says that’s too bad but they don’t give refunds. Huh? I just bought them like minutes ago. He tells me no way, can’t return them. Absolutely ridiculous. After a couple minutes of me trying to calmly explain that it seems kind of dumb not to except a return he graciously offers me store credit. That way I can spend more money at an incredibly over priced rip off joint. Seems pretty fair to me. Do yourselves a favor, stay away from this place, they are clueless when it comes to customer service.

Just started a bug project and have found this shop to be great help! The staff has been super helpful and friendly. They made sure I got the right parts (different door seals for a convertible for example). I did have some service done when I discovered the difficulty of removing a strut on the front suspension. They offered advice and other details about the service. Their prices for parts are a few more dollars than on-​line purchases, but still reasonable.
And I’m a girl… so that didn’t seem to matter.

SO RUDE. They act like you’re annoying them when you call the store, snap at you and laugh at your legitimate parts questions like you’re stupid. And way, way, WAY over priced. And they don’t give refunds, even if they order the wrong part or can’t get your part. Store credit only. Which is a shitty way to do business, if you ask me.
Maybe they were just being asses because I’m a girl, I don’t know. Twenty years ago when I got my first Bug, this place used to be the place to go when you needed something for your VW, but now it’s just an over-​priced joke with a bad punchline. AVOID.

Don’t bother going here the employee was rude and was using profanity in front of our children. They have a lot of inventory but the attitude that the employee had made me decide I will not return. My husband purchased an item that was recommended by the employee and walked out to the car and it was the wrong part then when we tried to return it they would not issue a refund only store credit. We literally walked in 2 mins after we purchased the item. I think all around they were unprofessional and have bad customer service skills. I can’ believe we were treated this way.

Overpriced, rude, and horribly run business. I will never step foot in this store again. I ordered some interior stuff for my bug and pre-​paid up front. When my stuff came in it was the wrong color and they told me they couldn’t get the color I originally wanted. Instead of simply refunding my money and letting me be on my way I was told I could only have store credit. Wow! Unbelievable I could see if I had bought the wrong thing and the actually had the correct item to replace it with that would be acceptable. This on the other hand was 100% their mistake! I needed the door panels, and I needed them in the color I ordered them the COLOR THAT IS SPECIFICALLY ON MY ORIGINAL INVOICE, I don’t need store credit for something else. I needed my money back so I could try and find what I needed elsewhere since they could not get me the ones I needed in the color specified. I was treated with an attitude and no remedy. I hope this saves anyone the hassle of dealing with this place.

OMG! If you have a Volkswagen Bug or are building a buggy you have to check this place out. What am I saying?! If you have a bug you already know about this place!!! So this review is for the newbies.
They have everything you need here for your classic or not so classic VW. Once they see you coming in ALL the time (which you will be if you are restoring or fixing up one of these AWESOME cars) they will give you an account and discount your purchases. The guys are all knowledgable and will pretty much tell you exactly what you need to to get your project/​repair done, short of doing it for you… although for you NOT SO do-​it-​yourselfer they do have a shop and will for a fee do it for you.
My boys got started in VW’s several years ago and they were life savers. I restored a 1967 myself and many of the part came from this local VW store. And pretty much all of the knowledge I needed did too. Our family has since collected and repaired several VW Bugs and helped many others with theirs from the knowledge they learned from this place.
These guys are involved in EVERYTHING VW they are always at the local VW events like BUG-​O-​RAMA happens twice a year, the Niello Ranch Run in April and many others. Your going to get to know these guys pretty well and so will your bug. Welcome newbies!

Great people great vw shop. Always willing to answer questions and direct you to the correct part for that project or the daily driver.