Rye Subaru

I want to just say that everyone was horrible but that was not the case. We walked in. One Sales person addressed us and then moved on to the next person who came in. That’s fine. We did say we were just looking. Another gentleman came and asked if we were being helped. He then brought over another sales associate. Are we bothering you? Do you have somewhere else to be? Why so uninterested in potential customers? She didn’t even seem to want to be bothered. My Mom came in not knowing what kind of Subaru she wanted… we left knowing that a Forrester would work. We then drove over to Westchester Subaru in Elmsford and worked with a very friendly sales associate and leased a Forrester. Not sure what the deal was at Rye Subaru tonight. I saw all the positive reviews and was shocked by the reception we received

Crazy. I was trying to lease a new car. Why am I begging you people to help me? Sales staff lackadaisical and unmotivated. Went back twice (and a friend had also warned me). I ended up getting a completely different car. Really awful.

This review is for their service dept.
I got a promotional email of 10% discount on accessories. Unfortunately, I decided to use the discount. I called up Rye Subaru for 2015 Forester Cargo mat, was told $ 80. I drove down to Rye Subaru to get the mat. The guy at the accessories counter tells me, its $ 90. I tell him that I just called an hour ago and was told $ 80 and showed him the discount coupon that I got in the email. He goes «Thats not too much of money». I was like who the hell are you to tell me that. I felt like being equally nasty but maintained composure and just said, every little bit adds up. I just didn’t want to be as a-​hole as he was. He reluctantly gives 10% off on $ 80. Body language was super clear that he was pissed. May be next time, watch your mouth and body
language, and learn some customer service. This is less about the discount, more about the attitude.
If 10% discount is ‘not so much of money’, why Rye Subaru doesn’t give 20 or 25% discount? It should not be a too much of big deal for a dealership like Rye Subaru. Other dealerships do sell it for 55 – 60 on ebay (
). After shipping it comes to almost same and I didn’t want to wait for some reason, but if I would be local to those dealerships, I would have paid 55 – 60. If you don’t plan to honor your coupons respectfully, why bother emailing customers with such coupons? Give a thought on this before sending out next set of coupons.
Henceforth, I will certainly not bother them with working on my vehicle or with any discount coupons.

This is my second Subaru but my first with Rye Subaru, and from the beginning, it was less than thrilling. Michoel was not the best — I made an appointment to pick my car up, and he was helping someone else. An hour later, he finally got to me, but the car wasn’t gassed up. He disappeared for 45 minutes, and then needed to deal with paperwork. Finally, when I was on my way out, he harassed me about «Giving him all 10s» on a survey (which actually is not allowed by law). I told him that I was tired and just wanted to leave with my car (I paid cash, and just wanted to leave… I just don’t like to be kissed up to. I’m a no thrills type of person)
Now, 30 days later, I have an expired temporary registration, no title and no permanent registration. I called the dealer, and they told me, «well, when the cops run it, you’re ok, because you actually are registered… so don’t worry.» Too bad, because I’m trying to move to a new state for my brand new job, which requires me to re-​register my car within 30 days, and I need both a valid registration certificate AND a title of ownership, neither of which I have thanks to Rye Subaru. They’re great at finding cars fast, but have horrible customer service. Never will I purchase a car again from there, nor will I be giving Michoel all 10s. I will be servicing my car in CT where I live, and will be calling them each day until I have my valid registration and title, both of which I’m entitled to since I own the car in full.

I went to Rye Subaru in order to buy a 2016 Outback Limited with several options. I received a great quote for the new car and trade-​in from a different Subaru dealer in Westchester and wanted to compare. At Rye Subaru I decided to use the car buying service that the AAA offers.
I was very pleased that they gave me a great price on the new vehicle but, the quote I received from another dealer was identical. However, they also told me I might wait 12 weeks for delivery (I was there on Sept. 1)). Unfortunately, Rye Subaru offered me $ 2,700 less for my 2011 Honda CR-​V! When I asked the saleswoman why I was getting so little for my trade-​in (it had only 29,000 miles on it) she said it wasn’t worth more. Neither are they. I bought my Outback from the first Subaru dealer I went to and have been enjoying it since last week (about 6 weeks after I placed the order).

If I could give zero stars I would. From sales to service Rye disappointed at every turn. We purchased a certified pre-​owned 2014 Outback in August from Neil Downing. From the moment we picked up the car we should have known that we were scammed. On arrival they notified use that the car was in the shop getting a belt fixed that they noticed at the last minute. When we inspected the car we realized they didn’t even bother to detail the car (which was promised when we put the deposit down two weeks before). I wish the problems stopped at the detailing but right out of the gate we had issues with the alignment as well as the brake indicator light. We brought it back… again…and they promised they fixed everything. At this point we were beginning to think something was up so we took it to another Subaru dealership for a full inspection. Unsurprisingly they found that the tires failed inspection, the brakes were almost failing inspection, and a service bulletin to replace a belt had not been followed. We called Rye Subaru and were placed in the hands of Angelo. That’s where things went from bad to worse. He immediately had an attitude and when I asked for the 152 pre-​owned inspection report, which is supposed to be available at anytime, he promised he would get it… only to call back later and say their service department lost it. DO NOT TRUST THIS PLACE. We are still dealing with Subaru Corporate to get our issues resolved and our car in proper working order and it has been 2 months since we purchased the car. You would think that after all of these issues they would at least have good customer service… NOPE. The only person working there that has any idea of how to treat a customer is Jamie… she is amazing.

I have never had an experience at a car dealership like the one I had at Rye Subaru. As other reviews have said – ANNIE IS THE BEST! I had called other dealerships in the NY area and spoke to many salespeople. As soon as I spoke to Annie, I know she would be the one I would deal with. Lease prices do not vary much from one place to the other so your experience with the salesperson is what counts. Annie was there for us every step of the way. She held true on her promise to get us the car when we needed it. She always promptly returned my phone calls. When we picked up the car– she spent a great deal of time explaining how all the features work. If I get another Subaru– I will not deal with anyone beside ANNIE! Thanks Annie for making my experience a positive one.

PRE-​OWNED SALES DEPT.
I normally do not write reviews for my car purchase experiences (have purchased many over the years) but my recent experience with Rye Subaru and in particular our salesperson, ANNIE A. has compelled me to share.
I spent the last 2 weeks researching and locating the best, low mileage 2013 Subaru Forester I could find — looking from northern New England down to New York. Important parameters were low mileage, price, CarFax report (although this is only semi-​useful) and consumer buying experiences at dealers reported via social media. There were many great car candidates but they were located at dealers that received multiple poor reviews. Then I located an appropriate car at Rye Subaru, read good reviews about Annie and confirmed the truths for myself!
ANNIE has been in car sales for over a decade and appreciates mechanical quality. Most importantly she is the antithesis of the stereotypical aggressive «used car salesman» (sorry guys!). She is low key, professional, pleasant and helpful. Granted, I had already picked out the car but I’m sure she would have been very helpful with selection had we needed that. She asked us for a driver’s license and then suggested we take the car (alone) for a test drive. When we returned she finished up with anther customer, and then in a relaxed manner approached us to inquire about our reactions to the drive. When we mentioned that the steering pulled to the left she immediately stated that it would be taken care of, no questions asked.
We sat down at her desk, discussed a few more points regarding the car and I proposed a beginning offer price. Just like every dealership in America, Annie had to check with her manager, but again, this was a smooth, stress-​less and very quick process. Rye Subaru’s cars are fairly priced to begin with and I already knew what I felt was a reasonable price to pay. Very quickly we split the difference and had an amicable deal.
No pressure, no hard sell. No being made to wait for hours, no boiler room visit to the F & I (finance) office. We had already secured financing with my daughter’s credit union in NH and there was no push from Rye Subaru to «match the rate» etc. In fact, Annie very quickly took care of the whole out of state registration process and we were on our way.
The next day when we came back to collect the car we were taken care of by ANGELO, the Manager of the pre-​owned cars. We had a very pleasant experience with Angelo as well. One set of electronic keys was missing but he assured us it was already on order and would be forwarded to my daughter, along with the completed registration papers, etc.
I will follow up/​update this review in a few weeks so that readers know that the key set and reg. papers were delivered in a timely manner.

I called to check on a car and lucked out with the sales associate who answered the phone, Annie. When I goth there she was super helpful, and let us go for a test drive alone. When we came back we discussed pricing options openly and without the back a forth. In the end we did not purchase a car because we wanted to look at other options but I would highly recommend that anyone looking for a Subaru in the NY area, go to Rye and ask for Annie.

Funny how people have such different experiences. Coming from many years at Toyota of Greenwich, this place is Wonderland! Did not have contact with any of the people mentioned in the negative views. Purchasing my Crosstrek went well. Got several thousand dollars more on my trade-​in than I expected. I always thought my Toyotas handled well in the winter; they were nothing compared with the Crosstrek! Have had several regular maintenance servicings. That is where I really notice the difference. Being used to stony faced associates who act like they are doing you a favor, it is so refreshing to be greeted with smiles!

This review is for the service department. DO. NOT. GO. HERE. Unless you want to be ripped off. These guys scam you by up selling unnecessary work.
Came in for simple break pad /​rotor replacement (few hundred) and was told I needed all this unnecessary work (air filters, transmission fluids) totaling over $ 2000! Now I’m not a mechanic, so I really don’t know any better, but guess what I can use google and read my owners manual. NONE of these things needed changing. Transmission fluid needs topping off, not changing, air filters were JUST replaced.
I really do not appreciate being treated like a walking money bag idiot. Also, after complaining about the price, I was told they would throw in an oil change for free. Guess what showed up on my bill? Charged for the oil change. These guys are running a scam. Again, don’t go here unless you want to flush your money away.
Side note, I had excellent experience at the Danbury subaru service dept though.

tl;dr: We had a great experience at Rye Subaru and love our car. Extra long and thorough version below.
Recently purchased our first car from Rye Subaru (a.k.a. Kingery Subaru). We knew we were looking for a used Subaru Impreza and had been scouring
and
for months looking for the right car. In the end, we ended up buying from Rye Subaru and had an overall positive experience. Here are some highlights and tips:
1) Move quickly. If you’re looking to buy a specific pre-​owned model, and you see it in their inventory online, contact them now. On the Saturday that we came in to test drive the car, we were the first of three appointments that the rep had made for the car that day.
2) Email them. We communicated with our rep frequently via email. She was really responsive and will answer questions.
3) Financing: If you’re looking for financing, speak with your own banks first, but also look into the dealership financing while you’re there. We actually got a lower rate through the dealer than through our bank.
4) Inspection: Before you sign on the dotted line, consider getting the vehicle independently inspected. Our car had a clean Carfax, but for peace of mind, we asked the dealer if we could get it independently inspected. They’ll talk about the 152 point inspection that their service folks do, but getting it independently inspected made us feel better about making the purchase. Turns out, the independent inspection was just as positive about the car’s condition as the dealer, but found a couple of small things, such as tire adjustments, that the dealer took care of.
5) Sales technique: This is not the land of the «hard sell» for their used cars. I have a sense that their used vehicles move quickly, so don’t expect them to twist your arm to buy a car.
6) Piggybacking on the point above, they’re also honest. We inquired about buying an extended warranty for the car. Generally, purchased warranties are money makers for any company, but the dealership told us that it’d probably be a waste of our money. The car was in great condition and the dealership probably could have taken advantage of us being first-​time car purchasers who know nothing about cars, but they didn’t. Our independent inspection also recommended not bothering with the warranty.
7) Ask for what you want. They’re not going to do things, such as installing a new stereo or repaint your car, but they will generally take care of small things to make sure you’re happy. We got all of our tires adjusted, got new wipers, and because there were a couple of small scratches on the car, we also got some touch up paint.
8) The dealership is really close to the Metro North train station. Yes, this is obvious simply by looking at a map, but for those of you who also live in NYC and want to buy a car, it was incredibly easy to get here. Don’t be deterred just because you have to come up to Westchester!
9) The people here are nice. I wasn’t going to comment on this at first, but reading other people’s reviews about how rude they are, I have to chime in, because I did not have that experience whatsoever. Everyone was nice and professional.
10) Price: We got a great deal. Our purchase price was on the far low end of the Kelley Blue Book range for Subaru Imprezas of that model and year. The Carfax report actually stated that whatever the KBB range was, you could add several hundred dollars to it, because the car was in great condition.
The only negative thing about our purchase experience was that after we purchased the car, we realized the service team never refilled the wiper fluid! Not a big deal, but hey service team, isn’t that part of your 152 point inspection? Oh well. Wiper fluid is cheap and I needed to learn how to refill that by myself anyway.
Final note that’s not related to the dealership, but if you’re actually still reading my review, you may find this helpful: if this is your first time buying a car, seriously shop around for auto insurance. We first got quotes from three different major brokers that were relatively the same (and all relatively expensive), thinking, «Okay, this is basically what we’re going to get…» and then we called the lizard insurance broker and literally got a quote that was a fraction of our first quotes!
We’ve had our car for several weeks now and love it.

I was very impressed with the sales staff. Helped me find exactly what I was looking for within my price change. Would definitely purchase my next vehicle from here.

Do not work with this dealer!!! We worked with mike in finance and after being pushy and rude he refused to refund our deposit and threaten us told us he was done wasting his time and hung up.

Got our Impreza here the other month and was pretty satisfied with the experience. Our dealer was nice and patiently answered all of our questions, we had a hard time deciding on getting this model or the Legacy and kept flipping back and forth. But she was great in helping us figure out which would work best for us. The showroom was nice, also had free coffee.

I hate to give one star as our salesgirl was truly very kind, however it was as though she was actively trying to NOT sell us a car! She gave very brief answers to questions and did not see to know much about the cars at all. When we asked what makes Subaru a great car pick, she basically said, well all the cars out there are good, I cannot say Subaru is better…
Again…she was a lovely woman but perhaps needs work on her sales push

This dealership is horrible. I recently moved to the area and went to this dealership for a recall. On my receipt it showed that they did an inspection. They told me my brakes would need to be replaced soon, I explained to them that I had them replaced only a month earlier. Wanting to get another opinion I took my car to my mechanic back home two days later where he assured me my brakes were fine and that the dealership was probably trying to get more work from me. Upon further inspection from my mechanic he told me my CV boot had a crack in it, which Rye Subaru had checked off as being inspected and fine. I called Rye Subaru and left my complaint, though I don’t think they took it very seriously. My family has owned 5 Subarus and we have never had a problem like this from my dealership at home. The Rye dealership are liars, I would never recommend it to anyone.

This Review is for the Service Department:
I worked with Jim Spano and I was really impressed by the level of professionalism and honesty. As a female– it was especially refreshing to be treated with respect.

I wish I had looked at Unilocal before going over there and seen these horrible reviews before I wasted my time with. I’d give them zero stars, but that isn’t an option.
«Salesperson» was rude and uninformative. I called the manager to give him the heads up as to why I’d gone elsewhere, and he was just as bad!
The only price they quoted me was for the wrong color, they could not tell me when it might be available, and it was 15% above other quotes I’d received. AVOID!

Recently went here for some test drives. My salesman, Tom, was very helpful, professional and straight-​forward. I admired his candor. He was interested in getting me in the right car, not the most expensive. After I had Tom crunch all the numbers and find the car I wanted, I had to tell him that I couldn’t make the purchase. He handled this very professionally and understood why I couldn’t. I cannot comment on the dealership as a whole, but Tom is certainly an asset. If you come here, request Tom by name.