Hilton Westchester

We had our Wedding Event a month ago and give the Rye Town Hilton a thumbs up for last minute planning from their excellent Service, Staff, Food and Bridal Suite. You made our wedding event a day to remember. Thank You.

First and last time I come to this hotel. Air conditioning on and it was 40 degrees outside. Hot water takes 10 min to come to the room and food has no flavor. Sad for a World Class company! Over 100 people in my group alone so why wouldn’t you have the bar open later. Even a late night menu should have been available. SAD
.HILTON…SAD!

Stayed for a multi day program. Review will go step by step/​room by room.
Check in: Room was supposed to be ready by 3:00pm and was not ready until around 4:30pm. Despite not being able to check in front desk did give a code to allow access to free wifi access in the lobby, more on the wifi later. I was booked on what is labeled as a Hilton Honors Room in the Westchester Wing.
Main Room: Room décor is dated, and not so recent, but is livable. Beds are not exactly comfortable with pillows ranging from very firm to very soft with no indication of which is which. The room came with 2 rolling cots which both had issues that were difficult to resolve with the front desk. Issues related to foreign hair in the blankets, to blankets that had holes, and a lack of pillows. WiFi in the room is at an expense of $ 10 per day, and is not guaranteed to be fast just because you are paying for it. I found it to be around the same speed as the free wifi in the lobby. The mini fridge in the room was filthy with unknown substances and liquids congealed in the fridge. It took 2 days for the hotel to send someone to clean the fridge. There are no in ceiling lights, which can make the room seem very dark at night when no light is coming in through the window. Additionally, the windows are sealed shut, so don’t hope for any fresh air, that won’t happen.
Bathroom: Large bathroom with ample towels for 2 people. Shower had excellent pressure, although on multiple occasions I encountered a delay of ~5 minutes after turning on the shower before feeling hot water coming out. Shower head had a little bit of rust, but thankfully no mold spotted. Toilet wouldn’t flush and after calling down to the desk an engineer was sent up. The desk was clearly told that the toilet was not clogged, but simply wouldn’t flush yet the engineer who came, came prepared to unclog having no idea that this was not the issue. When it broke again the following day the same story happened with my stating explicitly to the desk that it was not clogged but would not flush. The engineer who came up, came to plunge and when seeing this was not the issue actually said that the front desk has issues communication the actual problem to them! To the engineer’s credit, he fixed the toilet (broken chain).
General Spaces: In general the hotel was what I would describe as comfortable, but some would say is cold. Housekeeping staff keep the hotel looking clean and are friendly, always saying good morning with a smile. WiFi in the lobby was slow most of the time, and at times stopped working altogether for no apparent reason, but at least it is complimentary with the last name and room number.
Fitness Facility: The gym looks fairly new with multiple treadmills and ellipticals. There are a few precor weight machines that each target a few muscle groups with a rack of free weights. The one downside to the room is that you can not open the door, therefore the air does not circulate well and it can get hot very quickly. The pool while smelling heavily of chlorine was definitely not clear.
Summary: A little more attention to detail could really benefit the hotel, as it lacks in certain areas that it shouldn’t.

This is a big and spread out hotel — and the navigation was NOT intuitive. My room was located in the Westchester wing and it was difficult to find from both the lobby and the parking lot. Other than that, the room was clean, the staff was friendly and helpful, and the shower was good.
This hotel must be a super nice place to stay with corporate functions in the 1980s but it is definitely showing its age now.

I was visiting a friend in NY and this hotel was suggested as the nearest option. Another friend was also staying here but had booked directly through the hotel.
From the moment I entered my room it smelled moldy but it was late and I just wanted to go to bed. I woke up early the next morning and went straight into the shower where I realized no water was draining from the tub. I didn’t have much of an option at that point but to finish up quickly and get dressed. I spent the next 20 minutes examining my room only to find a plethora of broken, dirty and disgusting finds everywhere. I’ve uploaded pictures of the rusty showerhead, moldy tiles, stained ceiling tiles, broken outlets etc. I packed up and went downstairs and told the front desk that I need to change rooms. Once they saw I was carrying my suitcase they knew I meant immediately. That didn’t stop the front desk clerk from coming upstairs to confirm my issues. Really? She offered me another room that was not falling apart which was the least they could do.
I feel that there is definitely a «discount» (Priceline in my case) cost for rooms here. Keep that in mind when booking if you absolutely must stay here. Otherwise I would definitely look elsewhere.

Used the park and fly at the Hilton on our way to Florida… Not good! When you go to Florida in the winter you would like to not take your heavy winter jackets. The flight was at 6:30 am, it was 24 degrees. They never warmed the van, we came home and left us standing in the rain for a hour…

It used to be my go to… resturaunt is good, drinks over priced as with any hotel ($ 17 double JD)
Always cold in both the Westchester and Rye wings. I called down to the desk the first time, they just turned on the heat in the room below me and it was fine.
Tonight when I called down, I let them know about last time and they said they would call the engineer. The woman at the desk called me back and said it was 55 outside and the heat wasn’t on in the building (2÷16÷2016) and they couldn’t turn it on for one customer but they would bring me another blanket… if I wanted to sleep outside I would have saved the $ 190 dollars and slept in my nice big work van.
I complained on the hilton site with no response.

I stayed here for business with a group of co-​workers as we had a client in the area. This Hilton was definitely a Doubletree in its past and hasn’t been fully renovated since. It can be pricey as well so it’s not my go-​to in the area.
Here’s what you need to know:
— shuttle service offered to the Westchester airport and local businesses. We used to service to go to the train station and to get dinner a few nights. It’s a nice touch but the service is uneven. We had a couple of great drivers and a couple that really didn’t seem to care that we were trying to make the train.
— if you’re an Hilton Honors member that chooses breakfast as your amenity, there is a $ 4 upcharge for the full buffet. I felt that was worth it to have real eggs.
— rooms do have a small fridge at no cost
Overall, I’d probably only stay here on group business. If I had to be in the area by myself, I would stay at the nearby Hampton instead.

Avoid this one. Hampton is my ‘go to’ hotel for business, and the other Hilton properties are up there for leisure travel. I think Hilton has to remove this one from its roster. First night there, 11÷25÷15, the place reminded me (and I wish it hadn’t) of a college dorm or frat house. Dogs and people running up and down the halls, compounded by an absence of sound blocking on the doors. That was obvious at night, not just because of the noise that persisted until 2 AM, but because of the light that leaked through on all four sides of the door. Bed was too soft for my taste. Window wall is made of aluminum that conducted the cold to a noticeable extent.
Parking was a challenge, although I suppose walking a quarter mile at the end of a long day of eating and partying isn’t all bad.

I have never been so repulsed by a hotel room. I arrived in my room after a long day of work and a coast to coast flight to a used washcloth on the floor (looked like it fell off the maid cart), a bed with a flimsy sheet and blanket and no comforters. I went to call down to the front desk to discover the phone had a dial tone but did not dial. I wake up the next morning to discover the flat sheet that was meant as the fitted sheet replacement had blood near the headboard– and it wasn’t mine.
This is not a Hilton in my mind– it’s Motel 6 quality at best. There are nicer hotels in the area– look elsewhere.

I have been a long time Hilton customer. As a matter of fact, I own two Hilton timeshares. This is possibly the worst Hilton experience. After 10 hours of traveling and a very long day, I arrived in my room with the only intention of going to sleep. I realized neither of the beds had sheets. Just the cover over the dirty comforter. I called the front desk and they offered to have room service come. Unfortunately it was 11pm and I could not wait.
The rooms are mediocre at best

Pretty standard no-​frills hotel about 10 minutes away from PepsiCo so it’s pretty convenient. There is a shuttle to the local train station as well. The rooms are decent with your typical amenities and the fitness center is small but has the essentials with on-​machine TVs. Work stations in the lobby make it good if you are traveling for business and the on-​site restaurant has a decent bar. Overall, it’s solid.

I stay in hotels a lot for work. I have stayed in almost every brand (Marriott, SPG, Hilton, Hyatts, you name it). Often times I am told that a hotel is uncomfortable or gross, but I never go in with that attitude. Let’s be honest a bed is a bed and nothing will ever be as comfortable as being at home. This hotel was a WHOLE new beast.
I went to the Hilton for a week long conference. We had almost the whole hotel to ourselves. I was one of the lucky ones whose room was ready when I arrived at 9:30am on Monday; however, my friends were not as lucky. There was a handful of rooms that weren’t ready until 8:30pm! Those people were just told to «hang out in the lobby» while they waited.
Aside from the rooms not being ready, they were just gross. When I walked into my room I was accosted by the smell of stale air. The window was broken so I was unable to air it out. Many say that you get used to a smell like that, but this one was so bad that it hit me every single time I walked back in. The chair and carpets all had stains on them, which was slightly concerning. On top of that, there were several stains decorating the inside of the drawers (clearly inviting to put my business clothes inside).
I did use the gym while on-​site. In the gym, there were no mats available to lay down for exercising and there were dead bugs lining the edges (a few alive as well).
Being that we were on-​site for a business conference of about 300 people, you would think the internet could handle the activity. We were constantly reminded that there was not enough bandwidth to accommodate such a large group, particularly when we did an activity that required us all to use an internet simulation. The internet in our rooms was not much better. Needless to say, not much work was completed.
I know this review has sounded pretty harsh, but I haven’t even gotten to the food. Every morning we went to breakfast, we took guesses as to which cuisine they would try to mimic that day. I cannot count the shades of brown in the «chinese» meal we had or the consistency of the meat in the «mexican» lunch they served. I understand cooking for 300 is not an easy task, but there were several meals that I was simply unable to eat.
I can honestly say the bar was the saving grace of my week at the Hilton. Nothing can quite take your mind off of how terrible a hotel is than a few bottles of wine (I elected for sealed bottles after a few of my friends found dead bugs in their draught beers). Needless to say, I don’t recommend a stay here very soon.

Did someone say there was a 17 Million Dollar renovation? I would call the legal department immediately. The quality of this place is terrible. The closet does not open or close — it is off track, the lights in the room are so dim we had to put all 4 lights together to read a menu, the carpet is stained, the dust in this place is one inch thick, the refridgerator door cabinet does not close, they forgot to put a blanket on the small king uncomfortable bed, the room is a dingy brown ugly space, the chair is uncomfortable, plastic and falls backward.
Wait till you hear about the food–
Room service charges 4 dollars, plus 1.50 plus 19 percent plus 2 percent on your bill.
The French onion soup had no soup — it was all bread. The chicken sandwich did not take up ½ of the bread and tasted cold and rubber. The medium well burger fit on part of the roll but was so red inside we could not eat it. Oh– the bacon ordered never showed up and I asked for a pitcher of water and they gave me a glass of water. The ketchup was old and hard.
I complained and someone from the Harth restaurant showed up and we found out that the food is made there. Oh my goodness– keep away from that restaurant also.
As a matter of fact — stay away from this place completely.
Stay at any Marriott and you will see the difference in quality. For less money — the Marriott — even the Ritz on certain days (today is a Wednesday), is cheaper and better service and better food.
This place seriously, as a Diamond Member is one of the ugliest, broken down dumps I have ever stayed at and I stay at hotels 200 nites a year. NO MORE HILTONS FOR ME AND I HOPE FOR YOU — THE READER

I stayed at the Westchester Hilton last night. It’s a large and once beautiful hotel that is in gradual decline due to neglect and lack of attention.
* The radio in room 466 is malfunctioning. Three times, it turned on in the middle of the night. Alarm was not set. I verified. It just turned itself on.
* Coffee packets in the room were all decafe. No regular.
* Restaurant service was slow and inattentive. Had to keep flagging down server to ask for another drink or to order dinner or to get check.
* Great equipment in the gym. Tried 1 treadmill and 2 eliptical machines — none of the video screens worked even though there appeared to be video cables plugged in.
These are all little things. But there seems to be a complete lack of attention to making things work. Seems like a management issue.

3.5 stars solely because the staff is 4 star friendly. This Hilton is situated on a wooded resort type property that is sprawling and lovely, even in winter. I’m sure there is a greater attraction during a more peak season. The drive up to the hotel led me to expect a a 4+ star experience.
The lobby is warm with a beautiful 360 degree fireplace that is so comforting to come in and see on a frigid night.
Härth restaurant bar was apparently short staffed that night and I didn’t have the energy to wait long enough to get a drink to take to my room.
My room was clean and comfortable with a nice view. I was disappointed the next morning to find my in room coffee hadn’t been stocked, but again sometimes small errors happen. The heater was a tad intrusive and constantly cycling though.
Rather than hit the, free-​to-​diamond-​members buffet, I opted for room service. The staff member answered the phone in French, perhaps a tad over the top, lovely to hear. Again inspiring quality, right? My eggs Benedict were mediocre at best. Like the coffee they were something approximating warm. Overpriced for the quality.
Lunch at härth was better. My shrimp «Caesar» salad (hey call it ⁵⁰⁄₅₀ Caesar with romaine and kale) was tasty and my coffee was hot. I’m not sure it was a $ 22 salad for the portion but given the proximity to NYC, some premiums are expected.
Aside from breakfast, my only other gripe is the three tiers of wifi bandwidth. Complimentary, choice, and premium. Two are bad enough. As a diamond member I don’t know what I get free in that scenario, and the descriptions didn’t really motivate me to give them any more money.

Just spent a week there for work. While the hotel is old and dated, they seem to be working hard to update it as much as they can. The room was comfortable and clean. The bar food was ok but the drinks were expensive. All in all it was fine. They just need to keep working on the renovations.

3.5 stars.
The Hilton Westchester is a solid hotel that shows its age. While it tries to be a «cougar» of a hotel — older, but looking great with a little makeup — it falls a little short.
The place has potential, and perhaps there were glory days for this Hilton. The driveway is cool, driving up a winding road to the hotel, perched up high in the trees. The long circular approach to the entry way suggests this could be a luxury experience. The lobby is large, open and classic in design with a comfortable waiting area and busy lounge. The restaurant is visible just beyond. The reception desk is large and stylish. And the indoor pool with spa looks pretty cool, too.
But get to your room and the experience is a little deflated. My door was sprung — not able to stay closed unless pulled tight. The bathroom was dated. Paint was somehow draped on the wall in areas, like bunched fabric falling towards the floor. I wished I’d taken a picture of that, as I can’t even imagine how that happens.
The rest of the room was just ok, nothing special, and seemed a bit dated. The air conditioner was noisy, too. Ugh.
Also, the restaurant was not open for dinner — only breakfast — though you could order from a limited menu in the lounge.
For around $ 220 a night I expected more.

The hotel sits on a great piece of property, the rooms were modern and a good sze, but the hotel fails which is a shame.
We were staying for one night while attending an event. Upon check-​in I asked the front desk for a room in the building closest to the lobby (which I thought was pretty self explanatory) but it took her 10 minutes to grasp what I wanted and by this time I was already frustrated.
My husband searched for the gym after being advised «it’s right next to the pool» It was dimly lit and not conducive to working out. The next day we went to the restaurant only to find tables that were never cleared, food on the carpet and just an unappealing area. When my in-​laws ordered wine, the waiter told us the bartender never showed up and he wasn’t sure if we could order drinks? What? The front desk lost something that was left for us by another guest. The only team that stood out were the bellmen and car valets who were very accommodating.
Overall there is a lack of organization throughout the property. These are all operational issues. The hotel has potential to be great but they clearly need a stronger General Manager.

The room is beautiful, big and clean. The grounds are beautiful as well. Very restful and pleasant overall, with a couple glaring problems.
I paid for the bed & breakfast package, but the people working at the dining area said I couldn’t take breakfast back to my room for health reasons. This is a little insane considering the hotel offers in room dining options. Also every other hotel I’ve ever stayed at always lets me take my breakfast back to my room. I talked to the manager and he finally gave me the okay to take my breakfast back to my room, so I ended up being mildly annoyed as opposed to fuming. Another guest was having a problem with the dining accommodations at the same time I was: apparently there are only two high chairs available for this entire huge Hilton complex so his kid had nowhere to sit. Kind of disappointing considering the small Korean restaurant we went to yesterday for lunch has three high chairs!
The breakfast did have a good variety and it was delicious once I finally got to sit down and eat it.
Also the door had no «Do Not Disturb» sign to put out so the maids walked in on us while we were still waking up.
As a side note their TV has cable and paid movie options, but those don’t either appeal to me. The TVs does have HDMI and component hookups (at least the one in my room) so if I do stay again I will be bringing my own entertainment source with me.