Rusty Hammer Hardware Store

Keep driving down to another store to buy your snow supplies! This place is over priced compared to the other stores that you’ll be passing by just a little further down.
I came here this past Sunday with my boyfriend to experience our first time in the snow together. As we were driving up we saw signs that said «chains needed» so we stopped at the first store we saw with the sign that said they carried wheel chains. We came in and the lady there said we absolutely needed wheel chains and there will be no refunds. It was weird because after my boyfriend asked her do 4-​wheel drive vehicles need it? And she said «most likely». So before the purchase she seemed so sure we needed wheels chains then after she didn’t give us a straight answer. Mind you, shes already taken a look at our vehicle to see which chains we needed. It was a total of $ 79.90 for the two supplies we needed to chain our wheels.
Once we arrived to our lodge which was ten minutes away, we found out that chain wheels are not needed unless there’s heavy snow which there won’t be for a couple of days. I called Rusty Hammer and spoke with an older man and told him how I was just at his store less than an hour prior and if I can just exchange it to something more useful. I didn’t ask for a refund, just an exchange. We went back and forth on this because he kept telling me I needed it. He wasn’t even the one who sold it to us yet he was so confident that we needed it. He told me that I needed it no matter what and I told him that I’m only staying here for one night and it won’t be snowing so I don’t need it and his reply was «you’re out of luck». His attitude from the gate was nasty and you can tell that this store just wants your money.
I recommend spending your money at a store where your business is appreciated!

This is a great little store! I was in the area working on some specialized equipment and found I needed to replace a fuse that I didn’t have any spares for. I called the store and spoke with Helene (sorry if I’m spelling your name wrong!) who graciously took the time to check her stock and confirm that she had one similar to what I was looking for. When I arrived she had the part I needed sitting at the register waiting for me. Saved me a LOT of time and hassle by saving me the trouble of having to drive a lot further to get what I needed! Great customer service!

Local store, not too much stocked but they have most things you would need

LOLOLOL Jennifer, you have a hard wired alarm and couldn’t find what you needed so you give them 2 stars? Maybe … jus maybe … when you have a really specific need and it is an unusual item, perhaps a lil more latitude is in order. Jus sayin.
I have been able to find nearly anything I really needed here. Heck, they even had a spark-​arrester for my chimney one year. Never expected that to be there. LOL
You need a weird washer or nut or bolt to fit some old fixture? You need some part to fix your blinds? How bout that doohickey that will stop your toilet from continuously running? I’ll bet a buck they got it. The shop is really well stocked for a small hardware store tucked in the mountains. I bought 2 snow shovels there 13 years ago and they are as good as the day I bought them. I have purchased simple tools and duct tape and been good to go.
As for grumpy staff … I am not naming names… personally, I like ‘em. They can answer questions and steer you in the right direction and they can find ANYTHING in there. I have walked in the shop numerous times and thought. I bet they won’t have this but what the heck, I’ll try cause I do not want to drive down and back up the hill. Then, VOILA! They have some odd weirdo part that will work perfectly.
I do so love Mayberry!

Being a neophyte at many home improvement projects, I can walk in to the Rusty Hammer, talk to Helene, and get a quick how-​to lesson on whatever the task may be. And if Helene doesn’t have it, she’ll write down the part number and tell you where to get it. I can even call ahead, explain what I need, and it’ll be waiting on the counter when I arrive. Try that at Home Depot. I’ve also seen Helene go out on a limb to help folks who are in a jam. This is why I will always live in a small town.

This place gets five stars because the woman working there, despite being super grouchy and refusing to help us put on our tire chains, stepped in after she saw my husband and I struggling and patiently helped us. I’m pretty sure she saved us from an icy death, and that’s worth five stars to me.