Hertz Rent A Car

Horrible! Erian who worked at the front counter was extremely kind, patient and helpful. So this isn’t in any relation to her.
Upon renting the car… the gas was less than half a tank. That’s frustrating, when you are going on a trip and renting a car the tank should be full. It’s honestly the little things that matter, and this is one of those little things. The car itself was dirty inside and outside. It’s not fun to start your trip inside a dirty car. As we were driving and the windshield was getting dirty with bugs and dust… went to use the windshield wipers and there was absolutely NO fluid. The car itself felt like its gears had been shredded or it hasn’t been inspected… no horsepower And when trying to get onto the freeway (twice) it started sputtering while going 45 miles per hour. I won’t be using hertz again

This Hertz is the WORST, the manager either isn’t available when I call or he ignores my e-​mail. Hertz owes me money for a gas fuel charge that they should have never charged me with. This is drawn out from July 17 till now. Customer service doesn’t help either. The Hertz in Danbury overcharged and that took a month alone to get taken care of! I was a dedicated Hertz customer for over five years but screw this I’m done. Not only will customer service claim they can’t do anything, the manager at Hertz won’t do anything. e
If you choose to rent here, good luck on not getting overcharged, getting a crappy car or getting any decent service.

We prepaid for a Minivan over the holidays. They could not find one and offered us an SUV instead which did not work. They refused to refund the $ 100 cancellation fee even though they could not provide the type of car we reserved.

The reviews on here are terrible but have only had great experiences from this Hertz. Cars are always clean and smelling great, nice selection of cars, and the staff very accomidating to my needs and actually care. I would reccomend them to anyone!

If a negative rating was possible, this place deserves it. When picking up my rental car at 7:30AM (I called the day before to make sure one was available,) they proceeded to tell me to take the car to get an oil change on my way to work. «No worries,» Jeremy said; «it’ll only take 10 minutes.» EXCUSE ME? You want me to take a car that I am renting to go get serviced? Absolutely not. I refused and was put in a pickup truck instead. Wow thanks. So then two days later, I check my bank account. A $ 362 charge was taken by Hertz for the rental car. I am stunned. Not only is my account now in the negative, my blood pressure is now getting higher. I call the Royal Oak location and they inform me they have lost my insurance claim number; which I verbally gave to them two days prior; hence getting in a pickup truck. I inform them this is not my fault and I need the funds released immediately. They connect me to billing; a whole new fresh hell. The woman in billing informs me that since I had no claim number; Hertz charged me the normal amount for the vehicle. Whatever-​just GIVE ME MY MONEY BACK. After two days of phone tag, they tell me to turn in my lovely pickup and rent another car and open a whole new rental so the old money can be released. Needless to say, I turned in my redneck mobile and went across the street to Enterprise where they were AMAZING. No issues, no hassles and no STEALING MONEY. Oh, and after I turned the car in and called a few days later when my money had not yet been returned, Hertz Royal Oak told me to turn the truck in and start a new rental… even though I already did days ago. Days have now passed and still no sign of my money. I WILL NEVER USE HERTZ EVER AGAIN. They cannot find their asses with both hands. This has been the worst experience of my life and such a headache. Oh, and my account is still in the negative.

I’ve used them twice, they never seem to know what they are doing and it takes an hour to get out the door at a minimum

Affordable.
However…car was filthy! Spilled coffee all over, cup holders and car door handles filled with who-​knows-​what (tobacco?). Reserved and paid for a «mid-​size» and received a Prius. Hmmm… The hatch was COVERED in dog hair.
We spent the first couple hours of our vacation cleaning out the car before we could leave.

The worse experience ever. I reserved an economy car, and when I got there, they said sorry we don’t have compact car, but we can upgrade it Toyota Corolla (I think this car is in the same category). Or, I should wait for couple of hours that they can provide me an economy car! Anyways, I had no other option, because I was in rush. I accepted upgrading the car. When I got the car I noticed it has 47 000 miles on it and not clean as well.
I totally don’t recommend this branch at all. They just don’t care about the service and customer!

This hertz is ok. They try to upsell you on everything.
It’s really dirty as well.
They did provide us a free upgrade to a bigger car after they over-​rented their economy grade cars. Funny thing is the sales guy was trying to sell us that car for 20 dollars more. We eventually resisted long enough and the sales guy caved in and gave us the upgraded sedan for free.
The sedan was this beat up and had lots of dents and scratches. Be sure to check the car carefully!

Do not rent from this place. The staff is not trained to answer questions about their product, neither are their telephone operators. We were given a filthy car: the windows had so much grime on them that when we tried to shoot video or take photos, the picture was foggy!
The GPS unit, what a joke. First I was offered it at no charge, but then when it didn’t work the MANAGER there told me it would only work via satellite and they need to email some body… it was B.S. Why offer a free service just to take it away? But then on the road, it would turn on by itself, very distracting because it’s dark and it lit up the whole car. Wouldn’t shut off. Called about that too: nobody could help me. Ridiculous.
The staff here could care less about you or your time or the car they rent you. I have never experienced such a disregard for customer service. I plan on writing this review on every site I can find.

I reserved a vehicle many days in advance. Then, I even called early in the morning to make sure my vehicle would be ready in the afternoon. I was told it was ready to go. Later when I arrived, the vehicle was at a different location and I would have to pick it up there. What was the point of making a reservation 2 minutes from my home only to drive farther? And, why lie? Just say you do not have the car there instead of waiting to let me know much later when I get there. I should have just made arrangements with Enterprise across the street. Also, please be aware there will be extra fees when they charge your card that are not mentioned in the paperwork when you pick up the car.

The staff has always been very helpful. We haven’t rented a car in the past year but every time we have in the past, these folks have come through and last minute (quite a few times). They always seem quite busy with customers but always very patient and with a smile on their faces.

I have had TWO (out of three) bad experiences with this branch. The first bad experience I thought was maybe a fluke and I would give them another chance. The latest bad experience is unbelievable– upon arrival I was given a dirty car. The car ran well, etc. no complaints there.
When I returned my car, however, there was nobody available to help with the return (making me late and causing an inconvenience). Finally, I gave my paperwork and keys to the young man at the counter and thought we were all set, the car was CLEANER than when I brought it back and the tank was full. When I received my statement from Hertz I see that they charged me $ 90.00 in gas and service, WHAT??? I’ve spent an hour trying to get somebody, anybody to help me via phone and they can’t do anything until Monday. So, Hertz is borrowing $ 90.00 (that I need) until Monday. It must be nice being a giant corporation that can take money at will. The operators were very rude and kept hanging up on me. The actual (brick and mortar) branch doesn’t answer the phone. How is this place still in business? I know, by charging bogus fees and holding on to the money for days at a time! What a scam!!!
Do not rent from this branch– do yourself a favor and rent from a different company. If it has to be Hertz, the Ferndale branch is much better. Yes, I rent a lot of cars from Hertz, but that is over.

The gave me a dirty car inside and out and seriously NO gas! It seriously was on «walk bitch» unbelievable! The staff are rude and they laughed when I said I wanted a new car that was clean– they laughed and said be happy with what you’ve got– please what jerks!

Always nice cars and the staff was friendly from my previous visits.

This location was merely a drop-​off for the car I rented at DTW, and the service was friendly and very efficient. They get four stars.
But I will use this space to say that the car I rented at Detroit Metro was dirty. Is it too much to ask that a car be cleaned regularly? I should not have to take antibacterial wipies to clean off surfaces before I can touch them. Ugh!!! Hertz gets two stars.