Bedrock Marble & Granite

I am beyond thrilled with the timeliness, the craftsmanship, the materials and customer service that was provided by Bedrock Marble & Granite. We updated our kitchen and Amie was tremendously helpful, guiding me every step of the way. BMG came out and took all of the measurements and gave us a free estimate. I was able to pick out the actual slabs of granite and approximately ¹¹⁄₂ weeks later everything was ready to install. It was a one day job for demolition, removal and installation. BMG was recommended to us by friends and we definitely recommend them to anyone looking for quality work at a great price!

We decided to use Bedrock Marble and Granite for our kitchen remodel. They were able to thoroughly explain the buying process and allowed to me see all the available granite options. I had previously went to another granite fabricator but they were insistent in only give me a few granite choices, non of which I was happy with. Once I met with Bedrock, they were able to give me many more options and helped me stay within my budget. They were easy to work with, no hidden prices, and installation came quicker than I thought it would. Overall a excellent experience.

Good quick service, was able to help when I was in need of a small project. Reasonably priced.

I have been using this company for well over 10 years and they have never offered anything other than excellent customer service and an excellent product I highly recommend them.

Our whole experience with these guys was terrible. Terrible communication, horrible installation and a countertop in one bathroom that leaves our guests wondering why we paid for something with such an ugly mark in the middle. Absolutely no apologies at any point for unreturned phone calls, service or quality concerns. Communication became somewhat better once the balance was due, despite having an invoice saying «All work is now complete» they still had to come out 2 more times to fix installation errors.

MY EXPERIENCE:
I had a great experience with Bedrock Marble & Granite Inc. who replaced my kitchen counter on July 11^th, 2011, and plan on using them again for the bathroom upgrades here in the near future. I would and already have referred them to a few people looking for counter replacement as I was very satisfied with the work they did at my house.
PRICING AND QUOTE:
I used Bedrock to replace the high bar in my kitchen next to my counters after it was broken into pieces. I have to say that they were very prompt in coming out and measuring the space and getting the quote back which came in under all of the other quotes with the exception of one from the Home Depot. I would NEVER USE HOME DEPOT ANYWAY, but I just wanted to get an idea of what the cheapest price range would be. Bedrock came in $ 2000 cheaper than the most expensive person who quoted me (some rude ignorant fool of a man who didn’t understand that I only wanted the one counter and not my entire kitchen replaced, and then got mad and quoted me 1−2K above what everyone else was quoting me just to be a jerk). Since Bedrock’s pricing was so low I also had them remove the mini bar counter, which had been done in Formica Laminate, and replace it with the same material that is in the kitchen which is Silestone in Blue Saharah color. The kitchen counter is only 4 – 5 ft away from the mini bar so the difference in material was very noticeable even though they were similar in color. They also did a custom sink cover for my mini bar sink with a finger hole to easily pick it up and set it over the sink or out of the way. Since the mini bar is such a small area, I wanted to have the option of more counter space by having this drop in piece to place over the sink hole in the counter. The sink is an under mount sink, so after speaking with Amie at the Bedrock office, she was able to understand what I was wanting to accomplish and custom made the piece perfectly for the space. Now I am able to utilize the entire counter space, about 3.5ft X 2ft, instead of only half that due to how much space the sink takes up. Anyone who is doing a mini bar or under mount sink in a small or restricted space should really look into this because you really do get so much more space out of it AND you already have the left over stone to use there from where they cut the sink hole.
SCHEDULING:
Scheduling took a little longer than I would have expected given the promptness when quoting, but it was the week of July 4^th so that is understandable. The entire job from quote to the instillation people walking out my door was roughly 12 – 15 days, and that included them special ordering and fabricating my counters with the exact material that was already installed from a years ago when the previous home owner upgraded the kitchen.
THE INSTILLATION:
Instillation was around 3 ½ hours and the only negative comment I have about it was the smell of the adhesive material used to secure the counter, which in no way was a fault of the instillation guys as it is normal procedure. Any other company would have to do the same thing to install the counter. The smell went away after a day and we just opened the windows while they were using it. The overall quality of the work was even better than the counter that was there before. The old counter was done cheaply and the instillation was done in a way that cut corners. The counter had a seam in it that was large and visible, and the seam was much wider than normal. Bedrock was able to do the entire long bar counter in the kitchen in one piece WITHOUT a seam, which looks sooooooo much better, not to mention is probably stronger than the two pieces that were there before that were glued together.
THE WORKERS:
The instillation guys, Carlos and Jorge, were hispanic (for those of you who care about that type of thing) but spoke english very well and you could tell that they have lived in the US the majority of their lives. They were very personable and nice, helpful when I had a question and cleaned up all of the mess that come from ripping out the old counters and putting in the new. They were friendly enough to carry on general conversation while they were working, and also about future remodeling I plan to do in the bathrooms in my house. Gave me their honest opinion on what I should do with the bathroom counters, not just what would make them the most money in the end, which was greatly appreciated. I don’t mind someone trying to upsell on a job when I inquire but I hate when other companies have tried to basically take advantage of me in my own home by overpricing the job or suggesting things I am not and have audibly communicated that I am not interested in.