St Davids Round Rock Medical Center

Ok — unless I die because they missed something, they get a hard five stars from me.
I was having chest pains and lucky me, they have a fantastic chest pain emergency center!
Walked in, up to the counter, and was in a wheelchair within a minute. On a bed within two. Hooked up to an EKG within 5 and all was ok.
The doctor (Jordan Smith) was in after the triage nurses did their thing and was very assertive and knowledgeable.
I love, love that they have rolling cart everything. I never left the bed, not even for registration. I received blood work, x-​rays and an ultrasound.
Thank goodness it all checked out. But if I need an ER we’ll be back here for sure.
I don’t have insurance. Full hospital charge with blood work was $ 2,800. Self pay if –89%. –15% more to pay in full before leaving. So, $ 260 with peace of mind and a few follow up bills for x-​Ray and Doctor.
Totally worth it. In and out within 1.5 hours.

My son had been coughing for almost two weeks so I took him to the ER. The front desk lady was very nice and knowledgable. The doctor who saw my son, Dr. A. is a sure master of his trade. Ordering a chest x-​ray, he found out my son had «walking pneumonia.» Hats off to the staff there but especially to Dr. A.

Overbilling even when aetna who they contract with says they cannot bill the patient that amount…

I had surgery here and had to go back due to severe abdominal pain the day after my surgery. Both times that I’ve been they have been absolutely WONDERFUL. The staff here are very courteous and kind to you. They genuinely care about your well being. They even call you to follow up with you and/​or write you a get well soon card. I’ve never been to another location that does that for you. Everyone here is very professional but they also know when not to be too serious and make you laugh too. This is the only hospital I will go to, provided I have a choice whether it be for surgery, giving birth (if that is something we decide to do), or whatever the situation, they are a dream come true here when it comes to medical situations. I HIGHLY recommend this place to everyone, especially if you are nervous, they will help make you feel like you are part of their family.

Was needing to have another surgery subsequent to the major emergency surgery that I had in June. I had a pretty poor hospital experience that time although I have to say that my doctor the surgeon and all the specialists that took care of me, were great. Anyway I was nervous about the care I might receive this time around so I chose a different hospital where my same surgeon was still available-​Saint David’s Round Rock Hospital.
Having been a nurse and then a hospice administrator for more than 30 years combined, I probably am a challenging patient and nurses do have that reputation!
I am delighted to say that my entire experience from the pre op workup the week before and then being received into surgery Friday and starting my recovery has been excellent. There are way more staff than I can remember names, but some of the nurses like Amy, Nicole, Jessica, Jennifer, Anna, are just outstanding. The techs Tasha (A nurse working as a tech that day) Veronica and Chris and Vanessa, all come to mind as great support for their nurses and the patients.
Also the housekeeping staff are very pleasant and do a wonderful job making sure the environment is very clean.
Dietary, sounded very professional as I could hear them delivering trays room service style before I was able to eat and now that I am on a soft diet I can easily commend them! Food arrives hot, more than edible and the ordering is easy. The staff got everything that I ordered, and the order was accurate both times, so I felt they also provided an excellent experience.
Most people are not fond of going to the hospital but I must say that if you have to go to the hospital, in this area of the community, this hospital would be my recommendation.
PS-​Central Texas Surgical Associates and specifically Dr. B Runyan is 10 stars on a scale of 1 to 6. He saved my life in June and followed up this month by helping me get back to feeling more normal with this surgery putting my insides back inside where they belong. My family and I are eternally grateful as I have a lot more to accomplish on this earth hopefully for years to come.

My wife delivered our second daughter here just 6 days ago. She was admitted Sunday night and discharged Wednesday.
However on Friday my daughter had to be readmitted to NICU due to rising bilirubin levels.
I just wanted to add that every single nurse, doctor, tech, and nurse practitioner we encountered in labor and delivery, post partum, and NICU were exceptionally nice and professional and that we really appreciate the hospitality. They did an awesome job of keeping us in the loop and answered questions when asked.
I really dislike hospital stays; but the staff here does an excellent job of manning the ship and making the stay manageable.

You saved my son’s life. How could I give anything less than a 5-​star? One of the case workers was less than nice to me, but who cares. My son is ALIVE after given a GS3 rating upon arrival. He walks. He talks. He remembers. Thank you all, for the care you gave to him. Oh, the cafeteria is great too. Really kind employees. And the security people who work the ER and the police who are regulars there… thank you. UNDYING GRATITUDE doesn’t even begin to describe how I feel.

I love this hospital! I have chronic pancreatitis and have been to a couple of other hospitals for my acute flares but this place has become my primary. They stick with their treatment plan and do what it takes to get you pain free and home. The staff is always proactive and listen very well to the patient. It’s a clean facilities and best of all it’s quiet. Not many people seem to come here which is a good thing. I’ve always gone back right away and have never had to wait. I even live in Leander but the drive is worth it. I highly recommend this hospital for emergencies and having to be admitted!

So my daughter was rushed by a friend to this hospital a cuple of days ago after waking up with severe shakes. and lower back pain. She had had a kidney infection that was alomst septic from a uti a couple of years ago that presented the same way and all they gave her was Keflex (really???)) for a uti saying no kidney infection when her lower back, kidney area, were in severe pain, did no further testing and gave her some hydrocodone with instructions that if it gets worse to come back. When I saw her yesterday, the pain was not getting any better and I told her she needed a second opinion. They had the information about information about the first time to maybe take her serious on this.
Well, her boyfriend wound up taking her back to this hospital at 5:30 am with worse pains even after taking her hydrocodone, now this time giving her a pelvic and a CT scan to find what they missed the first time!!! I am livid and their ineptness or lack of listening skills at the treatment of my daughter. ER visits are not cheap even with good insurance! If they had taken her serious the first time it may have avoided a second visit!
They really dropped the ball on this in my opinion.

Immaculately Clean; contemporary facility with extremely friendly helpful hospitable staff. Didn’t spend much time here but, of what I did, I am very impressed. Everyone was ready to help in anyway they could. Went out of their way to assist. Thanks! Location was easy to find with convenient parking.

Several administrators have come by to see myself and my wife to address the concerns that we have had. We have really appreciated their sincerity and responses. I will have to say that my confidence in and the integrity of SDRR has climbed to a higher level today.

This review is for the woman answering the phone.
When someone asks a simple question like «when are visiting hours?», don’t respond like they asked you for the meaning of life and you had to do hours of research to get the answer.
First impressions at a health care facility are crucial and you, lady, FAILED.

I had a relative who had to visit the er. The closest hospital was SDRR. The staff was friendly at the beginning but when they realized that the patient was not quiet and uncooperative due to being medicated the story changed. We were told to take as long as we needed to vacate the room, initially. The patient was heavily sedated and we were advised that it could be 2 hours before it would wear off. This turned into 5 hours and we were told we may have to take the patient home. Mind you, we could not load him into the car without assistance. It took 3 men to load the patient into the car. They offered to send an ambulance to drop of the patient and carry him to bed at a low charge of 4 – 6 hundred dollars. We declined. We wound up having to get creative with a sedated patient when we got home. It was freezing that morning and they didn’t even offer extra blankets or care. All they wanted was to clear the room since they had collected their money. I hope to never have to go back.

Recently my BFF drove himself to RRMC with a AAA (leaking aneurysm!) They have provided him with extraordinary care-​the kind you don’t see at a large medical center. The ICU nursing staff, NP, physicians, awesome ICU case manager, Respiratory Therapist, PT, OT and Speech, and the whole team has our profound thanks.
Not long ago I was sitting in the main lobby and the CNO came up to me and another person in the area and just talked. This St David’s is a rare diamond.

I was in the med surge unit. All of the techs and nurses, except for a couple, were awesome, if I needed something they came in seconds, always made sure my pain was a one and that I had what I needed. Once I complained that I was going to throw up and with in seconds I had a medicine in my iv bag, pepto and ginger ale. The food always arrived to my room hot and I never had a messed up order! The pre op team I had was awesome in making sure that my mom knew what was going to happen when they took me back and they made sure I was comfortable with the procedures they were doing. Overall experience was a good one, not 5 stars due to the few staff members I didn’t care for.

I went in feeling so awful, and left feeling better! The wait was less than five minutes, and everyone who helped me was so nice! Even though I was scared, because of my symptoms, they totally put me at ease and took the best care of me. I would definitely recommend this Urgent Care to anyone who needs help! Definitely the nicest staff I’ve ever dealt with!

So unbelievable! They are giving my son excellent care. The nurses are so sweet. Professional environment. The surgeons did a great job patching up my son and they are working with us on a payment plan. I didn’t think doctors and hospitals cared anymore. Most of them are just big business. I’m very happy with the care my son is receiving.

Parking adequate. Walk to main entrance was ok in the rain.
Primary patient checkin was efficient & seamless.
Radiology waiting & checkin was comfortable. TV & seating available. So far friendly staff. All is well
Procedure scheduling was also easy by phone. Appointment scheduled within 5 days.
Arrived early. Cafeteria is clean & modern. Good variety buffet. Again staff nice appearance & welcoming. Reasonable competitive pricing. All looked appetizing.
Interior temp & comfort good. Typically cool.
Exam smooth. Explanation was easily understood.
Services & personnel exceptional. Great experience

I admitted a patient i cared for at home. The ER was fast and friendly. Our nurse ericka was so nice and very prompt. Once moved to the room, it was a whole different story. Our nurses practically ran at the sight of us. Our patient was elderly and couldn’t feed herself. They sat the tray in front of her and left it. She didn’t eat and her blood sugar dropped into the 40’s. Not too mention she is a brittle diabetic, ive never been so appalled by the lack of care she received. When asking one of her nurses questions «why doesn’t she have water in her room» «does she get snacks at 3am so her blood sugar doesn’t drop» — she have me attitude and clearly didn’t care to answer any of my questions. I will NEVER admit anyone here. It was just sad how little they cared.

I have been here once for er services but I am writing this review based on my experience in labor and delivery on August 31, 2012. It was absolutely phenomenal! This was my first baby and I was nervous to say the least. Dr. Moola my delivering dr was great, but im specifically writing this review based on all the AMAZING nurses I had.
My l&d nurse was named Jennifer I believe. She had short blonde hair. She was great and very helpful, she made me confident and comfortable the whole way through.
My sons nurse was named Vickie, she told me she had twin babies. I wish I could of just brought her home with me. She really «made» my experience here. I told her I wanted to breastfeed and she was absolutely the most helpful woman ever. She made sure I was confident in latching my son etc. before they discharged me. I successfully breastfed for 17 months! My son never required ANY formula. I contribute some of this to these great nurses that cared for my son the first few days and brought him to me every 2 hours instead of popping a bottle in his mouth. I commend this hospital on being pro breast feeding.
My son also had another nurse and I wish I could remember her name. She had short, spunky, reddish hair and said she had been a l&d delivery nurse for about 20 years I believe. She was just as great as Vickie was. I can tell these ladies loved their job and genuinely wanted what was best for baby.
I have been meaning to write this review for sometime. If I ever have baby#2 this is most definitely where I will deliver. Thank you again to these wonderful nurses, yall really made a difference this time!