Jack Brown Cleaners

First visit to this establishment. Not pleased with the level of service. Is conveniently located, but will not be utilizing their services in the future.
Did not meet the promised delivery date. Had to wait two days beyond the promised delivery date.
I get it — I realize it may be petty on my part — it’s only two extra days and not the end of the world in the big scheme of things, but come on… when you say what you’re going to do, do what you say.
Have to take my business elsewhere.

So very dissatisfied. I dropped off a few pair of pants and dress shirts and when I picked them up, not only were they very rude, but it was more expensive than anywhere I have had my clothes dry cleaned! (and I have lived in some HCOL areas!) When I got them home I realized that I had been double charged and my clothes are not well pressed. I will not be returning. Im not sure how they are still in business.

Not the friendliest service. My clothes always seem half wrinkled. Near the house so convenient but not my favorite.

I took my son’s Boy Scout uniform shirt that had gone through the wash with a red ink pen in the pocket. We thought the shirt was ruined, and that we would alhave to buy a new one. We were devastated thinking about taking 26 hand sewn patches and doing it again. But they did it! It looks as good as new. I will go to them with all my dry cleaning as that was my first time.

I have had many bad experiences with this place. The most recent was when I went to get two patches sewn onto my letterman jacket. As instructed by the lady at the front desk, I indicated where I wanted the patches to be sewn on by pinning them the jacket. I dropped the jacket off on a Friday and was told it would be ready by the following Monday. Well, Monday comes around and no word on the jacket. No biggie, I can wait an extra day. Finally on Tuesday they call me to tell me that they can’t sew one of the patches on and the if they sew the other patch on, it won’t be ready until Saturday.
I don’t have time for this bullcrap so I went and picked it up immediately without the patches sewn on. I would’ve thought the lady at the front desk would’ve apologized for wasting my time but she just rudely handed me my jacket.
If you want a slow, inaccurate and rude dry cleaning service, this is the place to go.

I have used this location many times, as I live in the neighborhood, and the courtesy of the ladies, prices and specials, and ability to get stains out of things I have dropped off have been really good.
I have had to drop off suits for a quick turn around, I have had to have multilpe shirts dry cleaned with heavy starch, and dresses and special wear have been sent here. So far with no issues.
They run daily specials during the week, and they are posted up front, but I never seem to come on the correct day (doh!).
I don’t use them every week, but over the past years of living in this neighborhood, they have done my cleaning well when I needed it.
Convenience of curb service and good turn around times make this a good neighborhood location (in fact the only one in the local area).

I feel Jack Brown is does good work but tends to be more expensive than competitors. However, the benefit of drive-​through drop-​off and pickup promoted at this location does provide a value. The problem is I have used this location a few times and the counter person has yet come out to my car. Every time she has stood at the door waiting for me to get out of my car and come in. I have convenient options at other places with good quality and more competitive pricing. Not worth the extra price without the benefit so in-​car service,

I typically do not write reviews but the experience has been so terrible that I feel obligated to notify others. Jack Brown is a chain cleaner. However, none of the location actually clean your clothes. They just pick it up and send to the «factory». I had used them approximately 10 times in the past 6 months and the result varies. Shirts are typically okay. However, sweater & jackets, please take it to somewhere else. They know nothing to clean them. One of my jackets was completely ruined and the other sweater the stain is still there. They asked me to file a compliant but 2+ weeks later and there is no updates at all. To add to the insult, they are keeping my jacket and sweater for «inspection». This is completely BS and ridiculous. It’s a shame they are opened for so long and not know how to operate. Since each location is independent agent, they do not seem to care at all. I learned a big lesson.

Cleaners aren’t anything I’m going to get overly-​excited about, unless they lose a suit or burn a hole through shirt. I need to give kudos to Mary at this Jack Brown’s, however, because she is fantastic. Mary has been trying to help me look good (no chance of that, though) for 2 years. Nothing lost, always on time, and on the occasion when a button has cracked or a shirt gets hit with salsa — the problem is given extra attention at no cost. That type of service deserves loyalty — and they have it from me.