Bed Bath and Beyond

I have always and still do love Bed Bath and
Beyond. We were at the Lakeline store in Austin at closing time. Our cashier was irritated and wanting to be elsewhere. I was trying to access my online 20% coupons. I chose by mistake the 20% off coupon. She, Claire, pointed out the coupon said online only and proceeded to patronize my husband explaining what «online only» means. After we paid she gave us our receipt, turned and walked away without saying a word. The «Operations Manager was standing by the door and I complained about Claire. I told him Claire is in the wrong business and should not have contact with customers.

I feel like all Bed Bath and Beyonds are pretty much the same (in a good way), but this location is my favorite because of the good parking and costumer service. Plus the proximity to other stores I love, Pier One, Hobby Lobby and Ulta!

See, I just don’t give negative reviews, I also give positive ones.
I would like to start off by saying I did have a negative experience with this particular location while wanting to start my wedding registry. I voiced my concern on the website and ended up speaking with the District Manager. I must say that Bed, Bath and Beyond has really changed my mind and made things right.
I would like to thank Ginger from this BBB location. She is AWESOME and has made my experiences at BBB wonderful. I will be a lifetime BBB customer.

I noticed my Seattle Seahawks Tervis tumbler seal had gone bad, so I visited this location to see if I could exchange it, as this is where I bought it a while ago. When I got there, I noticed the lid cracked as it was rolling around in the backseat of my truck. I thought for sure there was nothing they could do but I’d try anyways.
When I got in, there were four people in front of me in line, so I began to wait patiently. After just a moment, a gentleman from the gift our wedding registry office (I think) asked if he could help and lessen my wait.
He looked up my old mug, found a new mug online and did an even exchange and had it mailed to my doorstep in 4 days time. Amazing. I didn’t have to pay any fees our fill out any paperwork.
As I’m writing this review, I’m drinking out of my new awesome tumbler and couldn’t be more satisfied. Greg at the Louis Henna location deserves kudos for taking ownership of a problem and coming through with flying colors. We just bought a new home and I’m definitely coming back here for my home needs based on this experience alone. Give this man a raise!
Thank you Greg!
PS: The store uses really old computers and monitors making the employees job harder than it should be, they really should upgrade them, but this isn’t worth taking stars off, just an observation.

Ok. As normal over stocked. Congested for my shopping. Coupons had it the trip worthwhile.
Attendants courteous.

This Bed Bath & Beyond is ok but the selection is very small for certain things like k-​kups of coffee, tea, etc. I’m used to BBBs in CA where you have a whole wall dedicated to different types and flavors of k-​kups. They didn’t have any of the coffee or tea flavors that I’m used to getting at BBB. I was very disappointed. I noticed the selection of things in general is smaller than what I used to. I don’t know if it’s just this particular location or BBBs in Texas in general.
Other than that, my BBB experiences are pretty much the same whenever or wherever I go. Service is good, employees are helpful when you need something and you get tons of those 20% or $ 5 off coupons in the mail, in your inbox or text.
My only gripe is the selection of things here, at least at this location.

Nice store with many great items for the home. We decided to buy a IRobot Roomba Vacuum Cleaner. We haven’t tried it yet as we just bought it. We are charging it at the moment. If we don’t like it, or doesn’t work correctly… NO WORRIES! The store has a great refund policy. Just keep your receipt. The store is nice and clean. Organized really well. The employees are very helpful. A great place to buy Christmas gifts for people that are hard to please.

Each time I’ve been here, I was greeted when I walked in and asked by several employees if I needed assistance. *shrug* Just your average BB&B, but with super-​friendly, helpful employees.

I went in this evening to choose a gift for a bridal shower. I walked up to the customer service counter to get the registry printout. There were three employees behind the counter — one was helping another customer, the other two walked AWAY from the register to chitchat for a few minutes before one of them asked what I needed.
Registry in hand, I went in search of gift items. And searched, and searched. Needing items for a kitchen shower, I was in the utensil section. Not only did I have trouble finding the things I wanted, the item #s didn’t match so I had to go by price and description. During the 30+ minutes I was looking, at least two employees were in the section — but not one of them greeted me, asked if I needed help, etc.
Once I had my (ridiculously overpriced) items selected I went to check out. No problems here — friendly employee and quick check out. Then she asked me if I wanted my items bagged or gift wrapped. I said yes I needed them wrapped and she pointed to the corner where they now have a self-​wrap table … Excuse me? One of the pluses of shopping at BBB was the pretty package you get to take to your event.
I go to the self-​wrap table and sort through odd sized boxes. I looked for a gift bag but they only had these awful shiny purple things. After pulling together box, tissue and the nicest of tacky ribbon, I took my gift and went home. To which my husband asked if I was going to wrap it for real?! Needless to say, I will now have to go to another store tomorrow and find something presentable.
Pros — they offer shipping for gifts going out of town.
Cons — bad service, overpriced items that are lower in quality but still high in price,
Next time I will only use BBB for registries online to ship, or look in-​store for something comparable at another store.

Customer service is WELL above and beyond the call of duty. The staff went out of their way to help me with a product problem after I couldn’t get any satisfaction from the manufacturer (Cuisinart, don’t buy from them!).
The management and staff are friendly, knowledgeable and just seemed to genuinely want to make me a happy gal ;)
I love this place.

I like coming to this place a lot because I love to cook! They have everything you can imagine for baking, cooking etc. I especially like the kitchen gadget section. Good variety, well stocked, and it always smells good in here!

Fair selection just like your typical Bed Bath and Beyond store. They’re always busy. Kind of wish they had more people on the floor, since there are so many customers. Check-​out wasn’t too bad, the line wasn’t terribly long.

Honestly, I am somewhere between 3 and 4 stars for this store. They carry some nice products and I can count on them to have certain things I need, such as anything by Good Grips! I like the variety in the drapery department as well as in bedding. Yes, the prices are a little high. My solution to that is to just wait for a 20% coupon to show up in the mail. No problem. The people working here are very friendly and always willing to help. That right there keeps me coming back as much as anything else.

When you go to Bed Bath and Beyond, you’re surrendering to overpriced madness. $ 60 trash can? $ 30 measuring cup set? CRAZY BUSINESS.