American Arbors Tree Service

Had 2 stone pathways built, all my beds lined with specialty stone, and flower beds dug out with Chuck. Very pleased with the speed and outcome. Work is very professional. Several neighbors asked for his information. I will be recommending him to all my friends.

We had a mixed experience with American Arbors. Overall we are pleased with the result, especially with our project lead, David, but, as is always the case, the true test of a company is how they handle problems when they inevitably occur. In our judgment Chuck failed this test so we would not recommend his company.
We did a relatively large-​scale project for a new home, which included sod, hardscapes, Xeriscaping, decorative trees, shrubs and other plantings. A key part of our landscape design was a large dry riverbed bordered with crushed granite. Our home is situated in a hilly area of Austin and, as it turns out, the implementation of the dry riverbed design didn’t turn out very well due to rapid crushed granite erosion which resulted in more or less permanent «washed out» areas. Despite having completed the project in early summer we have had to remediate these blighted areas several times (which is very labor intensive!) so it is obvious that an alternative solution is needed. We communicated to Chuck that we would not have chosen this design knowing this would be the result. Having shown this to Chuck, once in person and once when he came to my home without my presence, the most productive response I got was the comment «Water will make you a liar» combined with accusations that I obviously considered myself a landscaper (because I had some ideas about possible solutions). While the former is certainly folksy, it is not a solution. The latter comment illustrates his unprofessional, combative style, which we experienced on several occasions throughout our project.
I’m not sure what the solution is but Chuck is unwilling to find one so I will have to resort to hiring an alternative landscaping company who can finish the job. See images here of a representative selection of our problem areas which caused us to part company on bad terms.

Chuck Priebe & his crew of three were outstanding. They had a challenging & dangerous job of removing trees & trimming large limbs on my steep cliff on Lake Travis. I’ve never seen a crew work so long & hard to provide customer satisfaction. Price was reasonable for the job at hand & crew always on time…10+ from me! t

Danny came out within a couple of days to review and give us an estimate. Little Lower than the other two. but that is not why we chose American Arbors. We had decided last year to try them out. This year, they did a great job again. They cut low hanging limbs and cut dead limbs off the palm trees, cut back the many Rosemary bushes and wild rose bushes, cut limbs of trees away from the roof line, and cut other shrubs back. They cleaned up of all the weeds on our walkways around our home that needed refreshed with crushed granite and they look fantastic. Looks like a new yard and for a very fair price. They were there all day with 8 yards of crushed granite applied over the old. All the weeds are gone. Thank you American Arbors!

Danny and his team did a fantastic job for us. Tree removal, hard-​scapes, and plants. Reasonable prices, and artistic landscape design.

They should stick to trees. Never hire these folks for stonework. Horrible. Had to be ripped out and another company hired.