I wish you could do a negative review, because Sam Paxman doesn’t even deserve 1 star. Bottom line, he’s a jerk! His follow up is horrible. Ever do business with somebody who you feel keeps you in the dark because they don’t call you to update you nor follow up with promises. Well, these guys are king at it and I would avoid them!
Dublin G.
Place rating: 1 Round Rock, TX
Can’t give less than one star, but would if I could. Pre-paid for a gun that had to be ordered that was not in stock. Dealt with Sam Paxman, alleged owner. Gun was supposed to be in the following weekend. I go in to get it and he tells me it’s in his wife’s car and she is shopping. Bottom line was he would not be able to get the gun until the following week. He said call him on Monday to make special arrangements to pick it up since he was closed Mondays. Called him late Monday morning – said he doesn’t have it but would be in in the afternoon. He made no aplologies – could not have cared less. Told him to refund my money, and told him his customer service was shitty. His reply was to yell: «Shitty customer service? Kiss my ass! Fuck you! I’ll giver you your money back!» then hung up. So, I would not recommend this place. Go to a professional that knows what they’re doing. Also, always use a credit card to protect yourself from these kinds of Charlatans.
Will B.
Place rating: 1 Round Rock, TX
Ordered a rifle online and had it set to ship here for FFL transfer. It was close by, and they charge $ 25 which seems reasonable. At noon I got a notification from UPS saying it was delivered. I showed up at 4:30, and the guy working seemed to not know anything about it. He said it may have been dropped off next door, and he was going to go check. Came right back and said nobody was there, and to call in an hour. We went to lunch across the street, and came back to the shop at 5:30. The doors were closed and locked, with nobody in the shop(even though they supposedly close at 6). I called the number on the business card I had received earlier and it was the shop owner. He said he had just checked next door, and nobody was there, and to call him back on Monday. He didn’t realize I was back at his shop, so I took it upon myself to check next door to see if anybody was there. Sure enough, there were a few people there… and my rifle was sitting right at the front of their business in the box. I called Sam back and told him people were in the building, and he said he’d be right there. Next thing ya know, he comes walking out of the bar that’s on the corner of the block he works on. He couldn’t stick around to take care of a customer(within business hours) that he had made an appointment with because he was at a bar? Thanks, but no thanks. I’ll be taking my business elsewhere.
Nick M.
Place rating: 4 Austin, TX
Damn decent selection for a small gun store in Round Rock — friendly guys behind the counter, knowledgeable and helpful. Solid offering of used handguns and rifles(with very good prices), as well as ammo, holsters and magazines. The owner teaches a CHL class — so I’ll be hittin’ them up for my renewal soon.