Kroger

When I lived in Roswell, I’d frequent this store on occasion, being on that side of town. This is one of the few Kroger stores I don’t know the nickname for.
Aldi Kroger? Since Aldi is across the street.
No problems with anything there that I could find. Friendly staff, clean as most any grocery store and fast in and out even when I found myself in a rush to get to a funeral. All the complaints about it’s location and difficulties getting in and out of the parking are amusing to me. It’s Roswell. One of the most congested traffic cities in the Metro Atlanta area. I had to plan all my driving in Roswell around rush hours.
Never had a problem with getting in or out, but I lived their since ’71 and know all the back routes and new clogged streets.

I reviewed this Kroger in 2013 and my review remains the same in 2015. I have always been satisfied with this Kroger.

The store itself is okay. It is clean and has the gas station located right outside. However, the meat counter has a lot to be desired and has less to offer than other locations. The funny incident that I saw while there was a person working the counter take frozen Scallops from an island cooler, open the prepackaged bag, run water over it and put it into the «fresh» Scallop display where the price is higher than what the bag would cost. I got a good chuckle from thinking about how everyone thinks they are fresh and they are buying a prepackaged frozen product. Of course it also made me question the more expensive meat I was buying too. I wouldn’t think this would be common practice at Kroger stores but a one-​off incident. However, I think I would still be hesitant to buy fresh sea food at this location.

Gotta say, I’m a little surprised that the Crossville Kroger doesn’t get more love. Most of the bad reviews seem to be from a couple of years ago, though, so perhaps there’s been a change in management that accounts for my own vastly better experience there.
This is not the closest Kroger to me — that would be the one on Northridge. Anyone familiar with THAT particular Kroger understands why I (and several neighbors) drive a few miles out of our way to hit this place instead. Cleaner, friendlier, and better-​stocked than its nearest sibling, this Kroger is A-​okay — at least that’s always been my experience.
I do agree with a prior reviewer that, nestled between Alpharetta Hwy, Crossville Rd., and Mansell Blvd., this supermarket is a major pain to enter and exit. Once you’re finished navigating the parking lot, however, it’s a good experience. I’ve never had trouble finding anything and have never experienced poor customer service, though a couple of times I’ve spent longer in line than I would have liked because cashiers chatted up each and every customer rather than move the line along. But there’s worse things than being overly friendly, amirite?
Another plus — this Kroger DOES have a gas station, so if you’re like me and collect fuel points, that’s good to know. There is an Aldo, a Trader Joe’s, and a Sprouts nearby, so make a day of it and hit ‘em all.

This is not my regular Kroger, stopped in on the way to an appointment to use the restroom and pick up a snack and a bottle of water.
Pros: Bathroom was clean and well maintained.
Cons: Why did the older (white) self-​checkout cashier guy watch me like a hawk while I was at self checkout? There was a white lady at the other checkout area with way more things than me, yet he stood right behind me, almost uncomfortably close, until I checked out my three small items. Felt weird and uneasy about it. I need to go grocery shopping today after my appt and I was going to try this Kroger for the first time but now I don’t think so.

Its our closest Kroger, but one of the worst we’ve ever been in, cluttered, feels unclean, but good prices on pharmacy items.

This is the worst Kroger I have ever been to. There is always a wait to checkout! Once at 6:45am I had to wait in line because the self check-​out machines were down and there were no employees at a register. The last time I went there was a woman with TWO CARTS full of items in the express lane. Multiple people brought this up to the managers in the store and the managers refused to open anymore registers or ask the woman to use another check-​out method since she was way over the 15 or 20 item limit. The managers said that they don’t like to say anything to people because it makes them mad. It makes me mad that I have to wait behind very long lines to buy 3 items. Aldi is so much better.

Worst customer service I’ve experienced in years… take a field trip to Publix or Trader Joe’s to see how to treat customers… yuck. The check out person was so appallingly awful that I laughed out loud; as I found it hard to believe one could be so disconnected from one’s task.

This location has gone downhill consistently for the past 5 years. Now resembles more of the Aldi that sprang up next door. The decline in the surrounding area has caused a dramatic shift in the type and availability of products at this location. More manager’s specials, fewer name brands, and lacking greatly in any type of gourmet fare that nearby Publix and Kroger offer.
If it’s Kroger brand or deep discount you are looking for, this is your place. But if you’re used to clean and bright Krogers with large selections, head up to the Crabapple location.

Not the friendliest Kroger I’ve been to, I had my backpack so I wanted to leave my pack at the customer service counter, there is a tall gentleman at the customer service area, I stood in front him and I said «Excuse me», I was ignored, perhaps he didn’t hear me so I slightly raised my voice and a said «Excuse me» still don’t hear me, it’s not like he is swamped with customer, I was the only one standing at the desk, after 5 more tries he finally hears me, so I said «May I leave this behind the counter while I shop?» and gave him my bag, he said I have to do it my self and he pointed where to leave the pack.
As I walked, it was difficult to find things so I was asking the staff for help, not very friendly and acted like they didn’t wan to help me… perhaps I went on a bad day, bad energy.
Well I was planning on buying some meats, but typical me I end up purchasing more stuff than the short list I had in my head. As I was walking around Kroger products have updated the packages, very nice and elegant packages, I couldn’t tell if it was a Kroger product until I saw on the bottom «www​.kroger​.com» So I actually bought 4 items because the package design was nice hahahaha
At the checkout, it was the guy that couldn’t hear me, he actually said to me when I was leaving, «Don’t forget your stuff at customer service desk area»? maybe he was having a bad day after all.

So the Kroger itself is nice and friendly and deserves more than two stars, especially considering that it hasn’t ever been crowded the few times I’ve been there.
Therein lies the problem. The location is a real pain in the rearend to get into and out of, especially at high traffic times. I’d rather drive out of the way and not have to deal with the entrance/​exit.
YUCK!!!

It’s kinda old, and the parking situation is not idea, but the selection is fine and the prices are cheap.
The produce section is usually well-​stocked, although we have noticed that the strawberries tend to be overripe if not rotten. The rest of the store has a good selection and it’s close by our usual haunts, so with the low prices we usually go here.
The staff has been consistently friendly and willing to help out, the lines are not bad if you don’t go during senior discount day.

Positives
This is a clean and in a convenient location for me on my way home. With that being said I will only go here as a last resort because
1. Getting out of here is awful. It isn’t probably Krogers fault but should have been planned better by whoever was in charge.
2. Believe it or not this Kroger is only about 7 years old but it just appears to be very worn in. Perhaps it is the customers. The parking lot looks bad since carts are left out in the bins and overflowing many times I’ve been there.
3. The individual who designed the set up at this particular Kroger obviously didn’t design any of the other Krogers. Very difficult to find items, even though they are there.
4. Some of the staff is friendly but I think the Managers who work the evening rush should be out of a job. One Manager on duty was too busy flirting with female customers, rather than helping out with the excessive long lines at check out. He even appeared to be too friendly with one of the subordinates as well. I could be exaggerating but it was without a doubt flirting.
This has the potential to be a great place if they change a few important issues.

This Kroger is tucked behind the shopping center on the north west corner of Holcomb Bridge and Alpahretta Highway.
This Kroger is old, needs remodeling, and it even has a dirty feel. YOu can definitely find all the necessities, but it could definitely use some sprucing up.
There is only ever one register opened, and there is always a long long line. Get some more cashiers!!! It is crazy to wait 15 minutes to check out. The people working are generally unfriendly as well.
It is also a little difficult to get in and out of because it is located off the super/​always busy Alpharetta Highway. It is one of the only big grocery stores in the immediate area though.