Carpet Depot

We have been using Carpet Depot, Roswell for two of our homes over the last 5 years. I wouldn’t consider going anywhere else for flooring needs. Looking back, we have purchased carpeting, an area rug, and most recently hardwood flooring. Every experience has been exceptional! Matt, the owner, even came out to our house 3 times before we installed the hardwoods just to make sure that everything was going to go smoothly. He knew that we had a lot of questions and was extremely patient with us. The crew came at the scheduled time, worked diligently, and was finished by the end of the day. They cleaned up after themselves, and even figured out a way to work when the power unexpectedly went out for 2 hours while they were here! The quality of the flooring is top notch and they matched it to existing hardwoods seamlessly! Yesterday I went in to ask about having an area rug made and Suzanne was extremely knowledgeable and gave me three different price options and plenty of samples and boards to bring home. I love that they are are locally owned and that they aren’t just trying to make a buck. They want their customers to be happy with each and every purchase. I should also add that last fall Matt sent his crew out to my house the same day that I called to stretch some carpet that the previous owners had put down. Now that is customer service!

We just had our second great experience with Carpet Depot. One year ago we carpeted our upstairs — Matt was so helpful with picking out the perfect carpet for our home with kids and dogs. Not only is the product beautiful but is also high quality. We just replaced the carpet in our master bedroom and basement as well. The crew called to let me know they were on their way. They were extremely efficient and professional, as well as friendly. They put back all of the furniture and left our house very clean. Definitely recommend Carpet Depot and will use them again in the future!

We needed carpet runners for 2 very long staircases. They had plenty of carpet to choose from and a ton of scrap rolls if you can use them. The scraps are much cheaper than ordering new, but our runners were too long to use their stock. Even though they ordered carpet from the manufacturer and then sent it to a binder to cut to size and bind the edges, it only took about 2 ½ weeks from the day we ordered to the day it was installed. We are very happy with the carpet and padding which is extremely soft to walk on. The only reason for 4 stars instead of 5 is the installation isn’t perfect. The fronts of the stairs didn’t come out perfectly flat but it’s not too obvious. I only see it because I’ve had to vaccuum it a few times and looking up close it’s obvious to me.

Came in over a month ago and picked out new wood flooring. Already had $ on account from a previous order I canceled so the job was pretty much pre-​paid. I was told that they were in the middle of vacation rotation that the guy I was speaking to was going on vacay the following day and that other guy would be back the next day. A note was left on the file to call me. Needless to say, I never heard from him. Stopped by a few days ago and spoke to another guy. Guess what? Got the exact same run around. One guy is on vacay, the other is leaving when he gets back, yadda, yadda, yadda. «What can I tell you? It’s that time of year!» I was told. «Maybe you should call him tomorrow and REMIND him!» Remind him? Remind him to call a customer? Am I an employee now?
Set up a time to get floor measured. No call, no show. Almost 50 minutes after the scheduled appointment I get a call from the guy saying he’s «lost» and can’t find the house. I ask him where he is and he hesitates to tell me because he’s not really lost he’s just taking his time. I tell him I cannot wait any longer, I have commitments and have waited almost an hour past the appointment time with no call from him or the store to explain that he’d be late, He apologizes and offers to come the next day morning at 9 am. Yup, you guessed it! Same thing, different day. No call, no show. I called the store and spoke to a woman who was assigned to answering the phone. She had no idea where he was but would call him. I wait another 30 minutes… nothing. Nothing from him or her.
I called again and informed them that I’d be by next week… after everyone is back from vacays… which seems to be the main focus of their existence no matter when I speak to them…
and let them know I’d be in to get a check for my refund in person.
Do NOT use these people for your flooring needs unless you have a couple of months to waste. Business is definitely NOT the priority here, nor is customer service. In fact, their behavior demonstrates a complete lack of manners and respect for others. No calls, no show. Unexcusable. This place is a complete waste of time. Unprofessional and inconsiderate.

They have an amazing selection of carpet at very reasonable prices. The sales person was friendly and very helpful. There was only a few day wait until the measurement was done. The installation folks showed up exactly when expected, were friendly but professional, and had the carpet installed in no time flat. Definitely recommend their services.

I don’t normally write reviews but felt compelled to do so after having my whole house carpeted by Carpet Depot. When I walked into the store I was immediately helped. They walked me through the whole process and the price couldn’t be beat. They came out for a free measure of my house and gave some great suggestions on things I may want to consider. After ordering, the installers were prompt and left the house so clean. My husband is very meticulous and walked around afterwards and was impressed with the quality of work that was performed. A week later I received a nice thank you card for my business with my receipt. I will DEFINITELY use them in the future and recommend them to all my friends.

Over the last fifteen-​or-​so years, Carpet Depot has been my go-​to place for … (duh) carpet! With outlets throughout the metropolitan area, the Roswell showroom — which used to be their corporate office — is convenient to home.
I’ve turned several friends and neighbors on to this company: they’ve got an excellent selection, great prices, and top-​notch service. I love walking barefoot in our bedroom; the new carpet is lush, and feels wonderful under our feet! Carpet Depot has a wide range of well-​priced remnants, which we’ve used in the past for smaller rooms.
The Oak Street shop is a bit hard to find: key the address into your GPS, and when you get to the strip mall where it’s located, go to the back — not so visible from the street — where you’ll find the entrance.

Can’t comment on their work, didn’t get that far. Walked into Roswell store and the guy at the counter starts talking with me until his phone rings two minutes in. Starts conversation with caller while I’m standing there and ignores the fact a potential customer is in front of him. Doesn’t excuse himself or asks to pardon the interruption.
Needless to say, I immediately walked out and will never call or refer them in the future. First impressions still make a difference…