AA Power Equipment

Update for my previous review: as a result of my review I was contacted by the service and sales manager for AA Power Equipment. He has clarified the issue with me and refund me for the lawn mower. I appreciate the professional way in which he has managed my case and update my rating accordingly.
Original review:
I purchased a used lawn mower from AA Power Equipment at Roswell and discovered, at the first use, that it’s broken!
They convinced me to purchase the used mower, claiming that it works fine. After working with it for about 10 minutes I have found that it isn’t the case — It was consistently turned off every 2 minutes. When I called them to clarify the issue I didn’t get a substantive response. In addition, they refused to refund me for the entire amount (offered only ~30% of the refundable amount).
For me — they have failed in integrity!
I will never work with them again!

I brought my Honda lawnmower in for a tuneup. The shop was clean and organized. Employees were kind and helpful. It’s been two months since my visit, and my lawnmower is running a like a champ.

This is the best place in Atlanta to have your power equipment repaired or serviced. Exceptional service, extremely fast and very knowledgeable. I simply can’t recommend this place more highly.

We have been taking our equipment to them for service for years. We have always been very pleased with their knowledge, professionalism, and attention to detail.
When it was time to buy a new piece of hardware, we went to AA. They worked with us explaining the different options and asked intelligent questions to help us make a selection that was the right fit for us.
Their prices may not always be the cheapest, but they are reasonable and you get what you pay for.

Great honest service! I took my Honda push lawnmower there on Saturday because it wouldn’t start. They called me on Monday and it was ready to go. I asked if they could sharpen the blade and they did it on the spot in five minutes. This is the best repair experience I have ever had. I am now looking to purchase an Echo combo edger/​trimmer from them to replace my Craftsman which lasted less than two seasons.
Best part is now I have a place to keep my Honda going for years.

Amazing place tucked away on Mansell Rd. I had lawn mower troubles and the fixed it FASTER than I expected for a very fair price. HIGHLY recommend them, courteous, honest and a 5 star business for sure!

I visited the new larger location of AA Power Equipment this weekend to purchase a chainsaw. There were four salespeople on the showroom floor all eager to assist me.
Everyone was helpful and polite and they service all the items they sell unlike the big box stores.
I would recommend AA Power Equipment to anyone looking to purchase a mower, string trimmer, chainsaw or any yard tool.
I hope after having my riding tractor serviced this winter that I can give AA Power Equipment a 5 Star review!

God bless each of you that have had such a wonderful experience here. My equipment was in better shape before I took it there. I had no choice so I had to select one star, make it a negative 5star especially for attitude.

Straightforward in dealing with lawn mower or power washer problem diagnosis. Recommended.

What a novel concept providing better service in the busy season! I think I have found the location to service my Honda lawn mower and these guys are it.
They told me that they might get my mower back to me today when I dropped off this morning at 11:00am… And at 2:30 this afternoon there was the message that it was completed.
Now lets compare to the shop where I purchased the mower… The promise this morning when i called was for two weeks. Vs the three hours I got here ?? I think not!
And just to put the icing on the cake, the parts they replaced were in a little bag on my mower when I picked it up. Yeah, I did put an innocuous little mark in the air cleaner before I left home. And there was my air cleaner in the parts bag.
So a test that I will never put them through again. They have earned my loyalty and the five star rating. Now if they only carried Stihl…

I recently moved to Roswell and was very, very happy to find a place to take care of my lawn mower. Luckily for me, I own a Honda and they specialize in Hondas. They did a great job taking care of a surge problem by rebuilding the carburetor. Thanks guys.

I have a 10-​year old Honda Lawnmower that I had serviced last year. I couldn’t find the receipt to call the company that worked on it so I googled their name. When I found them (an East Cobb company) their reviews were overwhelmingly negative. I thought about my service; nothing really negative, but no real excitement there either. So I looked further down the list and saw AA Power Equipment. Their reviews were all positive (and even the few that were not had responses from the owners – that showed me that they cared). As a small-​business owner myself I know that you sometimes can’t please people (even as an Atlanta real estate attorney!) so I thought I’d give them a chance.
I had run over something large as I finished my first mow of the year; I thought my blade was a goner, and some protective cover was bent a bit and scraping the ground. Likewise, the ‘power drive’ was not working (it actually stopped working last year not long after getting it serviced at that other place now that I remember…). AA advertised a very reasonable price for a tuneup; I still expected more costs (a new blade? extras for the ‘drive’?) and was told it would be about a week.
I got a call a few days later; it was ready! The charge? ONLY the tune-​up fee! They were able to correct the protective cover ‘thing’ and only had to sharpen the blade. The drive function was evidently an adjustment as well. Bottom line, they COULD have charged me for all these things I considered extra, but they did the RIGHT thing and it was all part of the regular tune-​up.
I like people who say what they are going to do and DO IT. I was very impressed and would definitely return for any other issues and next year’s tuneup!

Reasonably priced honest lawnmower repair and service.
I had a belt slip on my 5+ year old Toro recycling mower earlier this season. AA was listed as the 2^nd Toro-​certified dealer/​repairer in my area, and I was familiar with their location, so I gave them a whirl.
The repair process is straightforward — if it’s $ 100 or less, they do the repair and charge you. If it’s more than $ 100, they will inform you and give you the option of getting it done or paying a $ 40 diagnostic fee. I was quoted originally a high price of $ 150 for my repair. I was also going to have to buy a new bag for $ 50, so I was looking at $ 200.
Within 3 – 4 days of dropping the Toro off, I was called and informed the repair was $ 60+ and the mower was ready to go. They replaced the air filter, tightened some things up and reseated the belt for the self propel function. I believe they also tuned/​tweaked the self propel cabling so it worked more cleanly.
The price was reasonable, given that I’d have spent hours trying to do it myself, and I got a working mower for $ 110+ (with the new bag — they sell accessories on site) rather than spending $ 300 on a new unit from Home Depot.
They also offered to buy the unit from me sans the $ 40 diagnostic fee if I didn’t want to pay for a more expensive repair. I could’ve bought a new Toro there to boot — they sell the more expensive personal pace mower starting at $ 400 and up.
One other thing to note — while I was there, I saw a lot of people going in and out — everyone from day laborers getting their riding mowers fixed to a lady with a 10 year old Craftsman push mower. What I gathered was that this place is fair and does quality work. The staff was courteous and answered my questions honestly.
If you need a mower — especially a Toro — repaired, go here first. If you’re hungry or thirsty after you drop it off, there’s a sports bar and a Greek place nearby.