Sew Cal Monogramming & Screen Printing

Kelly at Sew Cal has been running this business for years and she knows what she is doing! I have ALL my screen printing, embroidery, and special order work done by Sew Cal in Roseville. This is a family owned business and they strive to please all customers no matter how big or small the job is. I’ve read a couple of these lower rated reviews and I just don’t get it. I’ve always had a very positive experience with Sew Cal. In fact, one of the jobs I had done was a last minute, family reunion t-​shirt that I wanted to have «created». I had no idea if Kelly and her crew could do such a specialized request on such short notice, but they went out of their way to guide me thru the process and to get it done in time for me to take 30 personalized t-​shirts back to Colorado for my family. And my family LOVED the surprise!
I know that Sew Cal does a tremendous amount of work and they do it well. Between Kelly, her Mom, and her employees, they strive to please all of their clients and their clients needs, and they do it in a timely manner and at a fair price. I highly recommend Sew Cal!

I arrived at Sew Cal Embroidery on a Thursday morning. I asked to have 10 shirts screen printed, in an aqua color, by Monday morning. The two ladies at the front desk said that they would call me immediately, if problems occurred, and to come back Monday morning after 12pm, and the shirts would be ready.
I was just about to head over to Sew Cal around noon on Monday when I received a call from them. The lady stated that the aqua color shirts are not available and they haven’t started assembling my shirt order. When I described my frustration and, the need I had for these shirts by Tuesday morning, she became annoyed and said, «That’s really not my problem, I am upset too» and «do you know how many phone calls I have to do, it’s not just you affected». When I asked what my other options were, as I did not have time to order from another store. She said she can make the shirt in white. Being that time was of the essence, I asked her to go ahead and make the shirts in white. She said the shirt would be ready to pick up at 9am Tuesday. My event started at 9:30, so I knew it would be a rush but, decided the shirts were really needed.
I arrived, on Tuesday, at 9am. I told the older lady at the desk about my frustration and disappointment in the color. A middle aged woman came running out from the back room and said, «I already apologized, what more do you want lady»! I then stated that I was now late for my event, don’t have the color of shirts I want and now, being yelled at after spending $ 100 on shirts I don’t want. She said, «get out of my store, you have issues».
I can honestly say, I have never been so disrespected by anyone the way I was disrespected by what I assume to be the owner. I will never return to this store and the work is «subpar». Very disappointed.