Pinnacle Capital Mortgage Corporation

I am very happy with Pinnacle. They re-​fied our home with no problems. Everything went smoothly. I never met them; we communicated through emails. I would use them again and recommend them to anyone.

I love this company! Best run organization in the industry! Top down they are client first organization. I have met with the owners and they are great people. In a time where lending can be tough, they are the ones figuring out how to make it better. I can’t say enough… Pinnacle rocks!!!

Wow. I can’t figure out what the bad reviews are about. Randy carter and Stacy were the most awesome loan team. My wife and I thought there was no way to close a loan. They got the loan closed with almost no hassles. Will use them again.

I wish I had done my research prior to doing business with Pinnacle. My loan officer, who I had worked through my previous 3 loans with, moved to Pinnacle, so I gave them a try.
The experience was downright terrible. Their costs are high, they failed to close on my loan on time due to an administrative error, they did not secure full loan approval prior to my funding deadline due to lost emails, and they did not calculate closing costs correctly when the final loan approval came through only hours before closing.
Stay away from these folks. They are completely and totally inept. Every mistake is followed by yet another lame excuse. Trusting your loan officer is not enough I’ve learned, because the company still needs to follow through. These guys don’t.

At this point I wish there were 0 stars to give the totally inept company. I am on the opposite end. I have a buyer for my home. Pinnacle totally assured us that he was totally qualified for a loan to purchase the home. Everything was going smoothly until closing. This company actually wired the loan proceeds to the wrong escrow company. Of course the escrow company bounced it back. Then they said that they had 48 hours to receive it back and rewire the funds. Now after sitting in a packed up house with no food in it now after 7 days later they still have not fixed their error and my buyer now has lost his loan lock and is about to loose his deposit and $ 100 per day since they messed up.

Pinnacle Capital Mortgage is a horrible company to do business with. I honestly cannot come up with one good thing to say about them. There should be a 0 star option for Unilocal ranking. They strung me along for 4 months on a refinance. Continuously asking for additional information, new information, updated information, the same information over and over again. Put me through the ringer. Then required a appraisal, which is totally understandable. I incurred over $ 1,000 in personal cost for the refinance and appraisal. The appraisal came in above what it was required to fund the loan, then they backed out. Cost me hours of time and over $ 1,000 dollars and they simply went dark, refusing to answer calls and explain. I will never do business with them again and I will continue to provide negative feedback to anyone who cares to know. I have done more than 8 refinances over the past 10 years and they are, far and away, the worst I have ever dealt with.
UPDATED: responding to Danielle L. response to my review, the issue (s) I have with Pinnacle Capital Mortgage have NOTHING to do with «ever changing guidelines» and no, you did not reach out to me, that is totally and completely false. I never once heard from you, especially since my complaint with the BBB. Your response serves to further substantiate my claim of how horrible of a company Pinnacle Capital Mortgage is. You can certainly get in touch with me any time you want, but please, don’t lie and say that you have.