Lunds & Byerlys

So here’s how you keep customers happy when you screw up. I went to my local Byerly’s store for the first time. It’s kind of strange but they don’t let their carts out of the store. Instead they the bag your groceries then give you a number and you drive up and they put your groceries in the car. When they loaded mine it looked light so I asked them if they were sure they had them all and they said yes so I came home. As I put my groceries away I checked everything and sure enough I was short a bunch of things so I called them. They immediately put the person on the phone that loaded my groceries. He owned his mistake right away, brought my missing groceries to my door along with a box of chocolates and a gift card. They could have easily lost my business on first impressions… Instead they gained it. #customerservicealiveandwellinminnesota

A quick story to share today of how Byerly’s went above and beyond and PROVED they are the best: My grandma, at nearly 92, passed away today, and the comment she made that cracked all of us up is that she only wished she could make it to Byerly’s in Roseville, MN, one more time. She loved to grocery shop and basically lived off the deli and bakery offerings! As my family stayed at her home today, my aunt decided to see if Byerly’s catering could bring over food for the waiting family members. We didn’t know that Byerly’s catering was for a much bigger scale than our small family. After finding out the situation, Ken Atzmiller, the grocery manager at the Roseville store, personally pulled together food for our entire family and drove it over, on his own time, to deliver to us, in his Silverado pickup truck! He also brought over a gorgeous bouquet, and wouldn’t accept a tip despite the fact that he had gone above and beyond for us. We are SO appreciative of how Byerly’s went the extra mile for our family today… just like they always do! That’s what makes Byerly’s special… Minnesota nice in any situation!

Could be a decent store but for the terrible service in the bakery department, where clerks will ignore you but wait on regulars who come to the counter after you and the fruit that molds obscenely shortly after being purchased. Like bought cherries Monday and they are already moldy.

They have a great selection of gourmet cheese!

Why can’t more Twin Cities Markets be like Byerly’s? Always a crowd through the greatly improved deli section from years past. Huge selection of teas and coffee and carefully looking through the store there are items others have long forgotten. Like what? How about Apricot Juice, Dad’s Old Fashioned Root Beer. Give me a store where every cart is perfect and the wheels don’t announce your arrival in an aisle ahead of time. Hot and cold foods at the ready and not just macaroni doused with mayo. The clientele is worth a little sneaky people watching with designer dress clad elderly women showing their latest face lift as they graciously glide a cart with an $ 8.00 flower choice strategically placed at a right angle, a fresh magazine of fashion for the coffee table and a small colorfully labeled can of smoked ham, «Albert just loves this.» They have the most efficient check out lines with enough employees on duty to handle the peak and they have baggers. Even their posi-​link terminal for the credit card is super speedy.

There are many stores in the Lunds and Byerlys family. This one is in my hood, so I might be just a little bit biased… but I have good reason to be!
This is one example of my many great experiences at this Byerlys:
High stress situation, one year old sons birthday party with my family AND the inlaws starting in two hours, 6 year old daughter in tow, picking up a ridiculously awesome speciality cake for the little man. This cake is seriously amazing! A double decker white cake with blueberry filling (baby’s favorite food is blueberries, go mom!) that looks like a giant lion head. I got the idea from Pinterest and the bakers at Byerlys brought it to life! It’s aaaaaliiive! I’ll post a picture. I reach over the counter for the masterpiece and my surprise was palpable. This was a heavy freaking cake! The baker comes around the counter, helps me delicately move the beast into my cart, and then accompanies me from bakery to register to Nissan where Mr. Lion cake gets shotgun and a seatbelt! Did I mention that the cashier and bagger helped entertain the 6 year old? Yes, she was there the whole time and didn’t destroy anything. Ahhhmazing!
Thank you Roseville Byerlys bakers for making me look like one of those awesome Pinterest moms, when I’m really just a full time working scientist mom with good taste in bakeries.

Great lil grocery store that has many hard to find offerings that I cant find elsewhere! Friendly staff, fast checkouts, online shopping is an added plus!

Consistently good food and good service.
I’ve eaten at Byerly’s many, many, many times. I’ve never had a bad experience. The food and the service have always been great. No business is perfect. And there are always problems. But I haven’t had any issues over the years.
It’s amazing to me that Byerly’s has been around SO LONG and has kept up with its quality and service. So many other restaurants have gone extinct over the years. But not Byerly’s.
Of course, you can always do some grocery shopping after eating.
As a side note, don’t make the mistake of visiting during one of the buy one, get one free burger discount days. It will be PACKED with seniors. Not that I have a problem with seniors… but you will have a hard time getting seated and everything will be S-​L-​O-​W!
–Daddy Maxx Retro

The bakery here is the bomb!
Admittedly, my husband does most of the grocery shopping for the house, so I’ve started to have very little patience for most stores. Byerly’s kicks it up a notch for me. I live closer to this location, but work closer to Eagan, which is larger and more spacious.
I will pop in here if I need just a few items or I see something in their ad I can’t live without.
The customer service at the checkout lanes is fantastic. I purchased an item I would normally get at Target and when I opened it up, it was as though it had been wet and was all nasty on the inside. The cashier who helped me exchanged it, no questions asked.
I find this location to have a better selection of bakery items when I need just a little something for a birthday treat. Although, I find the service at the deli to be lackadaisical and slow. I’ve never gotten anything from the salad bar, mainly because it looks like a tornado went through it — stuff on the rails and all over the floor. It just looks icky.
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This review is about the «Customer Service» counter at the Roseville Byerly’s, and I waited a day to cool down before writing this review.
Yes, I knew it was Monday before lunch and the day before April 15^th. I accounted for that. That’s why I filled out all the necessary paperwork before getting there to help expedite the transaction.
When I got to the counter, ‘Cindy K’. (at least that’s what it says on the receipt) took my ‘Priority’ package (what the USPS calls service between Standard and Express) and told me I had to fill out more paperwork. Fine, you know how those rules always change.
After stepping aside to fill out the paperwork so I didn’t hold up the line, I stood in line some more to wait my turn. She took several minutes to process my package and handed me my receipt. I said, «This says ‘Express’ and my package is ‘Priority’»
She realized she majorly goofed and did apologize, but then I had to wait while she tried to rip off all the paperwork. When that didn’t work, she ripped open my envelop and had to rewrite all the paperwork I had filled out.
In the meantime, there were at least two managers helping others instead of helping her. To say I was upset and livid was an understatement. One of the managers could see that my head was about to explode, started to explain the process. I politely (yes, politely) interrupted her and said, «Please stop and don’t say anything else. It’s very apparent I am beyond upset and will probably say something that will hurt everyone’s feelings, so let’s just hurry up and wrap this up.»
It took over 25 minutes for something that should have taken 5 minutes. Thankfully I don’t have to punch a clock for my lunch break, but my friend was waiting for me in the restaurant and we had an afternoon meeting.
The managers should have realized there was a problem and stepped in to help. The lady who clearly had no clue should have asked for help. I expect so much more from Bylery’s and am very disappointed. I guess next time I have to go to the Post Office near work, where the line is longer and less fun than Space Mountain.

Decent grocery. Medium to large selection. Prices seemed decent.

While it might seem more expensive than other grocery stores as others have said, I don’t think it’s that drastic to warrant the four dollar signs. They have their sales just like any other grocery store and I think the salad bar/​hot food section is just like any other market — which is what I went for.
I do agree that the staff here could use some work. It looks like it’s summer and they brought on a bunch of high school or college students. To the guy clerk who bagged my stuff, I didn’t ask for a tossed salad so I wish you didn’t bag my salad diagonally. Thankfully I had the dressing on the side. And the sushi there isn’t even good!
i don’t see what draws people here versus Whole Foods which is another 10 minutes away. If it really is that much more expensive, it’s worth the drive. I’d only go back to try their bakery.

Quality at the Roseville Byerly’s the last few years has been a mixed bag.
PRICES — always the highest around which I assume is due to higher wages/​benefits paid to their union employees
QUALITY — these days it’s hit and miss, used to always be a hit (specifics below)
SERVICE — always excellent
I have shopped at the Roseville Byerly’s for 13 years. At one time I did all my weekly grocery shopping there but more recently my pattern is to pick up a few items there a once or twice a month.
Here are a few details.
–BYERLY’S BRAND ITEMS–
Breads are great, love the Rustica bread but last time I checked it was $ 4.99 per loaf — if I’m going to pay that much for bread I’ll drive to Great Harvest
Frozen soups are not good (except for the tomato basil) which surprised me because the hot soups sold in their deli are great
Bakery items are mixed quality — cranberry fritters (seasonal item?) and chocolate chunk cookies are great but their cake donuts are usually too dry (typically a sign of over mixing the dough)
Fresh meat is excellent but hideously overpriced
–ICECREAM–
Pretty sure they need to replace their ice cream freezers because 1) they always cover them with styrofoam insulation late in the day during the summer and 2) the last few gallons of ice cream I bought there were full of ice crystals. They offered to replace them but what’s the point?

This review is for the Restaurant at Byerly’s in Roseville.
This is a really great restaurant, which is connected to their grocery store. Hamburgers are fresh and juicy, the roasted turkey entrée is fabulous, for vegetarians, there are also some tasty dishes, like the portobello mushroom sandwich and the homemade veggie burger. I brought my mother here and she really enjoyed the food. Our server was very nice too.
Great prices for what you get, fresh meats and a low-​key, «café feel» to the restaurant.
I’ve a feeling that breakfasts are great here too, but we haven’t tried it yet.

Amazing bakery goods! This Byerly’s has a good selection of delicious pastries and cupcakes!

Way over priced.

Bylerly’s, we are in a fight. Why do you have to be so expensive? My co-​op, which has more of the same brands AND more organic and farm-​to-​table type items is WAAAAY cheaper than you are. I only visit you for your cakes (for parties that I am bringing them to) because for some reason, your cakes are better and cheaper than many places in the cities. Also, when I am trying to look for another grocery store in a neighborhood I am not familiar with, your blue sign just magically appears to mock me.
So, I know you are trying to be upscale, but guess what! Whole foods is upscale and is STILL cheaper than you are. YOU ARE A GROCERY STORE! My money should not be going to your mob family, it should be going to lowering the cost of the products. Look, I know what you are trying to do and I respect that, but please remember that you are in Minnesota and not California, New York, Seattle.. . oh wait, these places have upscale grocery stores too.. that are STILL not expensive as you!
Green Giant = Green Giant everywhere else, not at a 50 cent markup. Is that 50 cents going to save baby seals? No, I don’t think so.
I do like the people you keep behind your registers because at least they have a sense of humor and tease you behind your back. We laugh, we sigh, but at the end of the day we still are upset, because we found our chestnuts that were off season for $ 13.00 a can and we sort of can’t complain about that.
Please work on yourself a bit more, and maybe we won’t fight so much.

For lack of a better phrase: «It’s a fucking grocery store.»
I don’t care if you carry truffles, I don’t care if you have a large selection of organic foods, I also don’t care about your soup/​salad bar. Cub foods carries the SAME basics for $ 2 cheaper per product.
I can understand picking up a unique item here, but I can’t for the life of me figure out why they can put such a premium on food… it’s bullshit!
Oh, and don’t expect customer service here. They either forgot to change the battery in their hearing-​aid, or had a bad day at their high school so they aren’t very helpful. I once asked a man in the deli department if he could point me in the direction of the organics to which he replied, «How should I know?»
The only reason this place is getting more than one star is because of the sushi bar.

I have two words: olive bar.
Whenever I go to Byerly’s I get the weirdest urge to find a vintage ’50’s housewife dress, put it on, and make a martini worthy of bleu cheese stuffed olives. Their cheese selection cannot be beat. I aspire to become a thrower of dinner parties when I become a grown-​up when I traipse the aisles of this place. Their deli is great, and though in general it’s a more expensive store there are good deals to be found — like Sushi Wednesday and Five-​Buck-​Cluck — $ 5 rotisserie chickens on Fridays. I have always found the service to be top notch, with friendly people at the registers and around the store to help you find things. Also their tea selection is fabulous… and the bakery has the best chocolate croissants I’ve ever had in my life. I hope someday I can afford to shop here on a regular basis instead of just for special occasions.

It’s a toss up… Byerly’s vs. Kowalski’s. Really I love them both. I was comparing them both as I was savoring my salad bar to go.
I’m a huge fan of the salad bar. So few places have really good salad bars anymore with good ingredients. Byerly’s never lets me down in this arena.
Love their olive bar. Lot of great selections grilled asparagus salad, the olive feta cheese mix, artichoke hearts (they have gotten smaller, but still good), colossal olives and so much more. Byerly’s wins this race.
I really enjoy the atmosphere here the selection and pure goodness of the entire deli and packaged hermetically sealed items to go. Lots of variety! And… they have a little area to sit and eat.
On the few occasions that I do drink pop, I was pleasantly surprised to see that they carried the Mtn Dew– White Out. Very hard to find.