Wireless Central

I NEVER do reviews… but this place is the worst service ever. Jenny is the only professional. Tony is a big a$$hole. I’d give it a 0 if I could.
Tony is aggressive and has no idea how what customer service is.

I went to this place because I needed a new case for my iPhone 6s when I got there I asked the girl Jenny about the cases. She was on the phone but pointed the ones that would fit I picked out a clear case along with a screen protector. When she put the case on she had a hard time herself and just shove it on I came home thinking I had a good case that same night the case broken were she had shoved it. I thought since I didn’t break it and I could exchange but I was wrong. They said they don’t exchange it’s my problem now. Not only did I spend $ 35 dollars on there business what a waste of time. Beware Owner is a jerk yelled at me. I should have just gone to the place I always go I wouldn’t have wasted my money or time.

The owner honestly seems like a nice guy. He did mention to me a couple of good deals I don’t hear any other authorized wireless retailers have, because he’s that intent on making a good deal for everyone.
When it comes to accessories though; I would avoid. Most are cheaply made. I specifically came here for a glass screen protector and it ends up splitting and shattering in less than a week, all while only being in my pocket. My last glass lasted me about a year. Better luck next time.

This review is for the father, Tony.
I have done business here few years. And referred friends to here, because Jenny is very nice, honest and efficient. However, the experience with Tony is horrible.
1. I purchased 3 phones here on a Sunday night. And pay for the next day shipping. However, the phones didn’t arrive on the next day, not even the day after. 2 phones arrive on Wed, and 1 they said will arrive on Thursday. I don’t know what’s the point I have to pay for next day shippings if I am getting the phone 3 – 4 days after. I tried to talk to Tony, but he just keep saying is not his problem, is T mobile’s problem, Verizon’s problems. At the end, it is not his problem.
2. I told Tony specifically to unlock just one of the phones. Told him at least 2 times. Then at the end, he unlocked both, and demands I have to pay for it. And keep telling me nothing wrong with my phone unlock. And I told him to unlock all 3… I never told him just to unlock 1…
3. I specifically gave him 2 credit cards to separate the charges in 2 transaction. At the end, all the charges are messed up. I tried to talk to him… Tony responses is just keep making excuses… the card i gave is for that, that card is for this… blah blah blah…
I can accept people make mistakes here and there. We are not perfect. But I just can’t stand the making excuses attitude, and try to twist the fact. And even try to accuse you back. It is just very dishonest.
At the end, everything is messed up. The father is just full of lies, and bad customer service.
Will for sure file complain at T-​Mobile, and BBB.

Jenny is very helpful and thorough. Received the deal I was promised to.

My old iPhone 4 was such a pain but didn’t want to deal with upgrading. Had a girl named Jenny help me transition to the 6 version. Great, smooth experience. She set me up with an affordable plan too. Will def return for future mobile needs.
Tip — avoid the obnoxious creep named Tony. Say you’ll wait to get Jenny’s help.

My go to place for everything cellular related. Friendly service, great deals; only parking is a no-​no

I brought my son’s galaxy s3 in to have the glass repaired. He had dropped it pretty hard & the glass was badly damaged. There was also a deep crack by home screen button. Brought it in on a Tuesday and it was ready the next day. We didn’t mind the wait at all. The phone looked brand new when we picked it up. AND the crack by home screen button was gone! By Friday (the same week) the glass had cracked again. When we noticed the crack the store was already closed so I called Jenny the following day. I explained to her what happened and she asked me to take it in so her tech could take a look at it. I wasn’t able to drop it off until Monday. I called her Tuesday and she explained to me what happened (I didn’t quite understand but it sounded legit). The tech was going to charge me but Jenny covered it! She explained that they were no longer going to just fix the glass on these phones but the LCD as well for a higher price. I think that is best so that they avoid the glass easily cracking. I picked up the phone Wednesday afternoon (this time it took a little longer but we were totally okay with that) & it looked great! I was very happy with the overall service. I will definitely bring our other phones here if we need repairs in the future. Oh and I read the previous reviews about her dad being rude and he wasn’t bad at all. He was okay every time I called to speak to Jenny (and I called a number of times).

Came here to fix a phone galaxy s4 good stuff they have everything, Jenny was super helpful anytime I need anything I will definitely come here

Get rid of the DAD! He is killing your business reputation… keep him away!
I hope u show him the bad reviews about him so he can understand how he is affecting your business. Or if you can’t get rid of him, numb his tongue so he can’t talk. Lol!

I always receive the best service from Jenny. Busy lady and she knows how to take care of business.

so I got my LCD screen fixed by this store. The service was slow if you asked me. It take exactly one whole day to get your phonen fixed. My screen they used to replace it was a very cheap quality that constantly keeps smudging. So much for the different kind of lcd screen prices. I paid for the 80 d allor one which is y heir supposed Samsung brand. Lies. Now on to the phone itself my phone used to work perfectly till the crack screen. Now the button is take awhile til I can press a letter. Never again. Should’ve went to the store on valley where they fix it right in front of you and have a warranty.

Thought it was just me, but turns out other people have had terrible experiences with the dad of the shop. Our family usually prefers to deal with Jenny because she’s more helpful, but today her dad set my dad off and it was all bad…
Basically, he doesn’t give good customer service. If a customer wants to fix his phone because it’s glitchy, then a customer should be able to. A customer should NOT be told to just keep a problematic phone, and should NOT listen to rants. In our experience, the dad has been very pushy, patronizing, and annoying.
If we only ever had to deal with Jenny, then we’d like it here. But the off chance that we’d have to interact with the dad does not make us happy.

Tony chich is a big fat liar
Do not shop there ever
He told me that I could cancel my internet
On my smart phone after 4 months but every time I went there he tried to avoid for diff reasons. I had to pay a lot more for my phones than T Mobile.
Biggest scam! on his own contract.

I had an incident with Tony Chung with the pricing. I contacted Jenny and she resolved it.
Vanessa

STAY AWAY
first off, they hike up prices on EVERYthing
secondly, and this is the most crucial, they will even try to rake in sales even AFTER you have signed your contract. on mine, i have two lines open. only one has unlimited everything, the other only has talk time. beginning the next month of renewing my contract, they put an extra data plan on the line that has only talk. TWICE. i initially gave them the benefit of the doubt for them to correct this and was given bs for 2 months before i took action in my own hands
i had to call tmobile to put a password on my account and even told them i would file a case with the fcc through my attorney if my account continued to be compromised
whoever have already done business with these people, i’d be very careful and be sure to check your statements carefully. these people are very shady and should not be allowed to handle sensitive information such as people’s credit cards/​social security numbers

this place definitely deserves 8stars
Jenny will save/​waive you as much as
$$$(upgrade fee hidden fees)
as she can on ur bill/​handset and she will
only offer you the service you need, no hidden
charges, no big surprises on the bill
I was paying 120 a month for talk txt unlimited
2gb data, but i was only using 500min a month,
and she was able to adjust my bill to 80 a month
and also waived upgrade fee for my new iphone 5.
*all iphones are sold at same exact price at every
cell phones store, but she will save (bill/​upgradefee)
and monitor your account for you. way better customer service than apple store
or att store.*
if you wanna save money on your bill and make adjustment
on your 3digit crazy cell phone bills, this is the place
to go.
thumbs up a+++

I always come here whenever I need to deal with my phones in any way and I always bring my friends and family here. They have always helped to the greatest of their extent and even stay far past midnight (sometimes to early hours in the day) just to make sure my service is working.
The people working here are always incredibly knowledgeable about everything and always answer every question in detail, no matter how many times and different ways you ask the question just because you want to make sure you’ve got it.
They also always find us the best deals and give the best advice. I have never had a bad experience with this store or the people that work in it. In fact, these people have done whatever they could to alleviate and solve a terrible experience I have been having with my service provider.
I always recommend this place to my friends and, even though it is sometimes an hour’s drive for me (in moderate traffic) to get to this place, I always make the journey.

By far the worst and most unprofessional service I have ever been provided.
I’ve actually given myself half a day to cool off as to write as objective as a review as I possibly can, but thinking over the events of my experience here only gets my blood boiling again.
I was having issues with lighting up the screen on my smart phone. Nowadays, nearly everyone can agree how inconvenienced life becomes with an inoperable mobile device. I was frantic to get the phone fixed and was recommended by a family member to this establishment to fix the broken screen.
The day I dropped off my phone, the owner quoted me $ 250 and guaranteed the phone would be fixed later the same day. When I went back that same afternoon expecting to pick up the phone, Jenny told me the phone wasn’t yet ready due to some issues with acquiring the parts and to return the following week. Yeah, I was slightly peeved that I left the phone there in addition to driving another 20 minutes to return for pick-​up under the promise that it would be finished, but whatever, mistakes happen, I can wait a few more days.
Before heading over the following week, I called and was greeted by an impatient woman who abruptly discontinued the phone call before I could get more than a few words in. Something along the lines of, «It’s not ready yet. I call you. I call you ok? *click*»
Trying to calm myself down before calling back again, I am now told that the parts still have NOT been acquired and they will need an additional week to fix the phone.
Ok, this time… I’m upset. Did they even bother to take a look at the phone prior to taking it in so they can give the customer a REASONABLE time estimate as to when the item would be taken care of? I left my phone with them over a week ago only because they told me it would be ready right away. If I had known, I would have taken it somewhere else. Not only that, but I have been approached with rudeness and impatience the entire way.
I decide to give them 1 more week simply because the family member claims to not have any issues with the owner in the past.
I hold off on calling for updates an entire week and also receive no call regarding my phone.
After a week and a few days, I call back.
They now tell me that the parts need to be ordered from Korea and that I would need to wait another 2 weeks.
At this point. I’m done. Completely fed up. I told them that I would like to pick up my phone and asked them if it was ready in store. Jenny assured me that is was.
A week later, I call back again because I now have the time to pick it up and, again, Jenny assures me that yes, it is there for you to pick up.
Fast-​forward to today. It’s been a while since my first drive there. I plug in the address on the receipt they originally provided me, and it takes me to an unfamiliar plaza. I have no idea where I am, and I see the store no where in sight. I call the number — no answer. I receive a call from an unknown number and the owner tells me that I am at the old location (WHY…WHYYY would they give customers receipts with an invalid number and address? I just don’t understand…)
Following his directions, I get to the new location. He has no idea what phone I am speaking of or where it is. He calls Jenny, and asks me to take the call.
As I’m speaking to her, I feel myself getting more and more upset. I calmly ask her why I was told that the phone was IN STORE and ready for retrieval only to be told upon arrival that it was at another location. She simply replies, «Well, it’s not there.»
There was no apology.
There was no remorse.
All they say is that the phones are sent to a man named Allen to be fixed and Allen will only fix phones if he is assured the customers want the phones to be fixed. It’s not their fault if the customers are indecisive. (WHAT?! From the beginning, we’ve told them that we wanted the phone to be fixed. It was after 3 weeks of waiting and lack of communication and follow-​up from the business that we decided, hey, I think I want to go elsewhere)
I hand the phone back to the owner so he can sort things out with Jenny, and I hear
«I don’t even want to fix the phone for him anymore. F*cking idiot.»
Nope. Nope. Never again. I will set aside my unwillingness to drive back later this afternoon to pick up the still broken phone so I can stop dealing with their unprofessionalism once and for all.
tl;dr
Phone was not fixed after a month of waiting. No communication from the store or follow-​up phone calls regarding the status of the phone. Ridiculously rude and careless service providers. Told the unfixed device was ready for pick up in store only to find out it was not and had to drive back later that day for retrieval. Heard employee (manager? daughter of owner? no idea. her name is Jenny) say: «I don’t even want to fix the phone for him anymore. F*cking idiot.»
There are MUCH better wireless dealers around the area where you can be sure to be provided quality service. STAY AWAY FROM THIS PLACE.

I was recommended by some friends, who had just recently gone here, to check out this place for my recent upgrade. They told me to ask for Jenny, and that she would be amazing.
So, I thought I might as well give it a shot. Jenny was nothing short of amazing. She got me a great deal on a new phone, and even got my dad on the phone to reduce our entire family’s monthly bill. She definitely knows what she’s talking about and I felt really confident doing business with her.
Will definitely spread the world!