Douglas Fast Net

I decided to switch to DFN from Charter, but was very hesitant. Charter had just raised my bill by almost $ 20/​month after I had been with them for a year, so I thought I would give DFN a shot. I have now had DFN Fiber Internet for 4 months now and have not had one issue with the internet. I’m now paying $ 20/​month less than what I did with Charter, but my download and upload speeds are significatly higher (¹⁰⁰⁄₂₅). I did have one issue with the billing, but the girls on the phone were very sweet and took care of it right away. I gotta say that it is very nice to be able to talk with someone who is local.

We called to set-​up our internet service for fiber optic. We were told that it would be a month at the latest that we would have our service installed. It has now been almost 2 months and we have yet to hear anything from them except the initial visit where nothing much was even done. I’m afraid that if this is how they treat their potential customers, what will they treat us like as an actual customer. This is true poor customer service! I think going with Charter might be a better idea at this point.

Honestly, the only reason I am giving this 2 stars is because the girls answering the telephones were very nice. Otherwise, 1 star may be overrating it.
I live in an area that is not in the middle of town. When I called to set up service I was told that they do not schedule an appointment to install service until another customer in my area needs service of some sort. This cuts down on travel time, gas, etc. I expressed my concern and asked questions but was simply told that that just is the way it is. I scheduled the appointment. I got a reminder email from one of the receptionists and I took the opportunity to ask about what the policy is if we are having issues with our service… As in, if there is something wrong with our device, do we have to wait until someone else has an issue in our area before it will be corrected? The response I got via email was the same. It is the way it is. I responded with «wow. Poor customer service» and received a final email of «sorry you feel that way. Let us know when you change your mind.»
This place has monopolized the outerlying small communities with owning rights to them and their attitude is that they don’t care about you now and they won’t in the future.
In addition to this, there is a $ 100 sign up fee that will know be waived with a 36 month contract. ($!@&?!!)
Bummer.